Basic Info

Salah elden anwar

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Development Specialist at Qwerty GS

Experience Details

Business Development Specialist

Medical/Healthcare

Experienced (Non-Manager)

- Develops and executes a strategy for discovering and securing new business opportunities either locally, regionally, or nationally.
- Develops negotiation strategies by evaluating risks and potentials.
- Assesses potential third part clients in terms of income potential and mission fit.
- Adapts new business strategies in accordance with the types of clients already secured by the company.
- Evaluates, determines, and realizes quarterly business growth goals.
- Represents the company at trade organizations, on committees, and during board meetings, when necessary.
- Creates a business development database in order to evaluate performance and organize client and prospective client information.
- Fosters beneficial relationships with business partners, potential clients, and business contacts in order to attract new business and enhancing organization reputation.
- Closes new business deals by developing and negotiating contracts.


Company Details

Qwerty GS

Giza, Egypt

51-100 employees

Telecommunications

N/A

Jan 2017 to present (9 months)
Travel Advisor at Teleperformance Egypt ( Expedia )

Experience Details

Travel Advisor

Tourism/Travel

Experienced (Non-Manager)

Dealing with customer queries and complaints
Providing advice about visas or passports and Managing budgets
selling holidays and insurance and meeting profit or sales targets
preparing promotional materials and displays.
Arranging flights, insurance and accommodation
Using a booking system to secure holidays
Collecting and processing payments
Advising clients on travel arrangements, e.g. visas and passports
Keeping clients up to date with any changes
Arrange travel for business and vacation customers
Determine customers’ needs and preferences, such as schedules and costs
Plan and arrange tour packages, excursions
Find fare and schedule information
Calculate total travel costs
Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas
Give advice about local weather conditions, customs, and attractions
Determining clients’ needs and suggesting suitable travel packages
Organizing travels from beginning to end, including tickets, accommodation and transportation
Supplying travelers with pertinent information and useful travel/holiday materials
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
Supply travelers with pertinent information and useful travel/holiday material
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determine eligibility for money returns
Attend conferences to maintain familiarity with tourism trends
Maintain relationships with key persons
Keep financial statements and documents
Reach the revenue and profit targets


Company Details

Teleperformance Egypt ( Expedia ) (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.teleperformance.com/en-us/

Jan 2016 to Dec 2016 (11 months)
Telesales Representative at Hi marketing

Experience Details

Telesales Representative

Medical/Healthcare

Experienced (Non-Manager)

- Selling Medical Life Alerts to senior citizens .
- Listening to customer’s requirements and presenting appropriately and accordingly .
- Negotiating the terms of an agreement and closing sales .
- Gathering market and customer’s information .
- Gaining a clear understanding of the customer’s needs and requirements .
- Making the necessary changes in the work processes and procedures to ensure higher productivity .
- Having a better understanding of the customers' lifestyle and customizing packages that most suit their needs.
- Marketing medical products and services was the main title for my job as i worked in a Business to consumer campaign .
- Working as part of the marketing team, my responsibilities were .
- Cold-Calling customers to gain their interest in our products and services .
- Lead generation .
- Identifying customer's needs by asking data mining questions .
- Creating reports based on the daily production and reporting to the team leader .
- Contact potential or existing customers to inform them about a product or service using scripts .
- Answer questions about products or the company .
- Ask questions to understand customer requirements and close sales .
- Direct prospects to the field sales team when needed .
- Enter and update customer information in the database .
- Take and process orders in an accurate manner .
- Handle grievances to preserve the company’s reputation .
- Go the “extra mile” to meet sales quota and facilitate future sales .
- Keep records of calls and sales and note useful information .


Company Details

Hi marketing

Cairo, Egypt

51-100 employees

Telecommunications

N/A

Jul 2015 to Dec 2015 (5 months)
HR Recruiting Coordinator at Convergys

Experience Details

HR Recruiting Coordinator

Human Resources

Experienced (Non-Manager)

Promotion ...
- Develops recruitment strategies to achieve required staffing levels.
- Meets with managers to develop specific recruiting plans.
- Develops and maintains professional relationships with college, university and community college - placement offices as a source to generate qualified applicants.
- Directs the efforts of employment agencies and search firms, including negotiating and controlling employment-related fees.
- Schedules and attends job/career fairs with appropriate staff to generate qualified applicants.
- Provides information on company operations and job opportunities to potential applicants.
- Screens and refers qualified applicants to hiring manager for interviewing. May provide initial screening to obtain work history, education, training, job skills and salary requirements.
- Arranges travel and lodging for applicants, if necessary.
- Conducts reference and background checks.
-Develops and conducts training programs for managers with a goal of improving recruiting and hiring efficiencies and reducing turnover.
- Researches, analyzes, prepares and presents hiring and statistics.
- Maintains records on recruiting activities as required.
- Participates in development of annual recruiting budget.
- Design and implement overall recruiting strategy
- Consult with managers to discover staff requirements and specific job objectives
- Write and post job descriptions on career websites, newspapers and universities boards
- Source candidates by using databases and social media
- Evaluate and screen resumes and cover letters
- Use recruiting tools like tests and assignments to assess candidates’ skills
- Conduct phone, Skype and/or in-person interviews
- Provide a shortlist of qualified candidates to hiring managers
- Help the hiring team with recruiting methods and interview questions
- Contact new employees and prepare onboarding sessions
- Prepare new hire paperwork ensuring legislation requirements are met


Company Details

Convergys

Giza, Egypt

More than 1000 employees

Telecommunications

http://www.convergys.com/

Feb 2015 to Jun 2015 (4 months)
Account Advisor at Convergys

Experience Details

Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility.
-Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Mentor and support new employees.
- Use the job tools (telephone and computer) effectively.
- Meeting service level in handling all transactions measured through productivity reports.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.


Company Details

Convergys (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

http://www.convergys.com/

Mar 2014 to Feb 2015 (11 months)
Customer Service Representative at Orange

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Resolve customer complaints via phone.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.


Company Details

Orange (multinational)

Giza, Egypt

More than 1000 employees

Consumer Services , Telecommunications

https://www.orange.eg/ar/

May 2013 to Feb 2014 (9 months)
Accountant at Al-zahraa companey for constraction

Experience Details

Accountant

Accounting/Finance

Entry Level

N/A


Company Details

Al-zahraa companey for constraction

Cairo, Egypt

51-100 employees

Construction - Residential & Commercial/Office

N/A

Jun 2009 to Nov 2011 (2 years 5 months)
Junior accountant (intern) at Bank of agriculture and developing credit

Experience Details

Junior accountant (intern)

Accounting/Finance

Entry Level

N/A


Company Details

Bank of agriculture and developing credit

Cairo, Egypt

More then 1000 employees

Accounting and Auditing Services

N/A

Jul 2010 to Aug 2010 (1 month)

Achievements


i have achievements in music industry to be one of the most talented producers in the world and enter top 100 DJMAG

Education

Bachelor of Commerce in accounting

Education Details

Bachelor of Commerce

accounting

Cairo University, Egypt

C / Good / 65 - 75%

Audit Accounting Actuarial science Business ethics Business economics Banking Communication Computers and Management Information Systems

N/A

Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al saideia

Egypt

2008

B / Very Good / 75 - 85%

N/A

al saideia
2008

Training and Courses

Training/Course Details

english language

Aug 2011

ministry of defence language institute

N/A

Training/Course Details

accounting

Jul 2011

Bank for Development and Agricultural Credit

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAccountantAccountingAccounting And Auditing ServicesArabicBusiness DevelopmentBusiness Development SpecialistCRMClient RelationConstruction - Residential & CommercialConsumer ServicesConvergysCreativeCustomer ServiceCustomer Service RepresentativeEnglishEnglish LanguageFinanceHR Recruiting CoordinatorHandles StressHuman ResourcesInsuranceJunior AccountantMedicalMicrosoft OfficeOfficeOrangePlannerSabreSalesSocialSupportTeam PlayerTelecommunicationsTeleperformance Egypt ( Expedia )Telesales RepresentativeTourismTrainingTravelTravel Advisor

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM

CRM

: Expert

: Extreme - I love it!

:

1-3 years

Sabre

Sabre

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Sales

Sales

: Expert

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

Client relation

Client relation

: Advanced

: Extreme - I love it!

:

1-3 years

Training

Training

: Advanced

: Extreme - I love it!

:

1-3 years

Business development

Business development

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Creative, Social, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/salah-mohamed-66353510b/

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