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Salah Daoud El Hag

Expert Technical Support (Network CCNA )

Nozha, Cairo, Egypt

Work Experience

  • Level 2 Technical supportFull Time

    Stream Global. “Netgear account”

    Nov 2012 - Jul 2014 -1 yr, 8 months

    Egypt , Cairo

    • Job Details:o Providing Technical support on all professional products of Netgear (switches, routers, Access points, Firewalls etc...) And excellent network troubleshooting skills in the following : o Network devices: Netgear (Switches, VPN routers and IPSEC gateways Access Point ,Wireless Controller and Readay Nas Storage ) Cisco (Routers and switches),Nortel (VoIP Phones ) Orange (Modem Router Live Box ) And (Free Box Modem Router ) o The configuration of The Switch Trunk, Vlan and Link Aggregate Group (LAG). o Create profiles VLan on Wireless for Access Point and controller. o The configuration of Nas Storage and Backup. o Remote Access: PPP Dial (ISDN/PSTN). o Routing protocols (EIGRP, OSPF and EIGRP). o Intensive Knowledge of Network security ( Open port , Port forwarding and Port triggering and DMZ Rules) o Intensive Knowledge of (QoS, protocol binding, load balancing and auto Role Over). o Layer 2 access protocols (Frame Relay and ATM). o Tunneling protocols; IPSEC and SSL. o DSL services o IP Telephony o Voice over IP knowledge. o Providing the service in French, English and Arabic languages. o Mainly providing the support for European clients (France , Belgium , Switzerland , Canada and Middle East ) o Dealing with clients in both languages (French & English).
  • Technical supportFull Time

    Mobinil

    Apr 2011 - Oct 2011 -6 months

    Egypt , Cairo

    • Job Details:o Providing technical support on Mobinil Company’s product (Mobile lines). o Dealing clients in both languages (Arabic & English). o Following up with other technical departments to achieve problem’s solution for the client’s benefit. o Preparing, evaluating and modifying client’s accounts through the computer system.
  • Network AdministratorFull Time

    Ministry of Health EAO “Egyptian Ambulance Organization

    Oct 2010 - Mar 2011 -5 months

    Egypt , Cairo

    • Job Details:o Establishing system specifications by conferring with users. o Analyzing workflow, access, information, and security requirements. o Designing system infrastructure. o Establishing system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WLAN networks, and operating and system management systems. o Defining system and operational policies and procedures. o Maintaining system performance by performing system monitoring and analysis, and performance tuning. o Troubleshooting system hardware and software. o Designing and running system load/stress testing. o Escalating application problems to vendor. o Securing system by developing system access, monitoring, control, and evaluation. o Establishing and testing disaster recovery policies and procedures. Completing back-ups and maintaining documentation. o Preparing users by designing and conducting training programs. o Providing references and support. o Upgrading system by conferring with vendors and services. o Testing, evaluating, and installing enhancements and new software. o Meeting financial requirements by submitting information for budgets and monitoring expenses. o Protecting organization's value by keeping information confidential. o On call technical support for users in different department. o Keeping a maintenance registry log for each computer. o Installing internet connections “Dialup, ISDN & ADSL”. o Installing and technical support for software and hardware. o Purchasing hardware and software. o Installing network and firewalls. o Planning & installing Computer’s laboratories including network infrastructure.. o Creating and designing demonstration’s CDs. o Teaching Microsoft office & Windows courses. o Designing templates, logos, and printings.
  • Education

    • licence in Department of French studies

      Ain Shams University (ASU)

      Jan 2002 - Jan 2009 - 7 yr

    • High School - Thanaweya Amma

      Lycée La Liberté Héliopolis (French)

      Jan 2001 

    Achievements

    o Providing technical support on Mobinil Company’s product (Mobile lines). o Dealing clients in both languages (Arabic & English). o Following up with other technical departments to achieve problem’s solution for the client’s benefit. o Preparing, evaluating and modifying client’s accounts through the computer system

    Skills

    • Microsoft Windows
    • Internet
    • Technical Support
    • Information Technology (IT)
    • CCNA
    • Networking
    • Information Technology (IT)
    • Network Admin
    • Network Administration
    • Client Support
    View More

    Languages

    • Arabic

      Fluent
    • French

      Fluent
    • English

      Advanced

    Training & Certifications

    • CCNA Academic (Designing and Supporting Computer Networks)

      AUC (The American University in Cairo)·2010
    • Cisco Certified Network Associate (CCNA®),

      AUC (The American University in Cairo) “Partner for Cisco·2010
    • CCNA Academic (Introducing Routing and Switching in the Enterprise)

      AUC (The American University in Cairo)·2010
    • CCNA Academic (Working at Small to Medium Business or ISP)

      AUC (The American University in Cairo).·2010
    • CCNA Academic (Networking for Home and Small Businesses)

      AUC (The American University in Cairo)·2010
    • Microsoft Office

      Maadi Public Library ·2004
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