
Salah Daoud El Hag
Expert Technical Support (Network CCNA )
Nozha, Cairo, EgyptWork Experience
Level 2 Technical supportFull Time
Stream Global. “Netgear account”
Nov 2012 - Jul 2014 -1 yr, 8 months
Egypt , Cairo
- Job Details:o Providing Technical support on all professional products of Netgear (switches, routers, Access points, Firewalls etc...) And excellent network troubleshooting skills in the following : o Network devices: Netgear (Switches, VPN routers and IPSEC gateways Access Point ,Wireless Controller and Readay Nas Storage ) Cisco (Routers and switches),Nortel (VoIP Phones ) Orange (Modem Router Live Box ) And (Free Box Modem Router ) o The configuration of The Switch Trunk, Vlan and Link Aggregate Group (LAG). o Create profiles VLan on Wireless for Access Point and controller. o The configuration of Nas Storage and Backup. o Remote Access: PPP Dial (ISDN/PSTN). o Routing protocols (EIGRP, OSPF and EIGRP). o Intensive Knowledge of Network security ( Open port , Port forwarding and Port triggering and DMZ Rules) o Intensive Knowledge of (QoS, protocol binding, load balancing and auto Role Over). o Layer 2 access protocols (Frame Relay and ATM). o Tunneling protocols; IPSEC and SSL. o DSL services o IP Telephony o Voice over IP knowledge. o Providing the service in French, English and Arabic languages. o Mainly providing the support for European clients (France , Belgium , Switzerland , Canada and Middle East ) o Dealing with clients in both languages (French & English).
Technical supportFull Time
Mobinil
Apr 2011 - Oct 2011 -6 months
Egypt , Cairo
- Job Details:o Providing technical support on Mobinil Company’s product (Mobile lines). o Dealing clients in both languages (Arabic & English). o Following up with other technical departments to achieve problem’s solution for the client’s benefit. o Preparing, evaluating and modifying client’s accounts through the computer system.
Network AdministratorFull Time
Ministry of Health EAO “Egyptian Ambulance Organization
Oct 2010 - Mar 2011 -5 months
Egypt , Cairo
- Job Details:o Establishing system specifications by conferring with users. o Analyzing workflow, access, information, and security requirements. o Designing system infrastructure. o Establishing system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WLAN networks, and operating and system management systems. o Defining system and operational policies and procedures. o Maintaining system performance by performing system monitoring and analysis, and performance tuning. o Troubleshooting system hardware and software. o Designing and running system load/stress testing. o Escalating application problems to vendor. o Securing system by developing system access, monitoring, control, and evaluation. o Establishing and testing disaster recovery policies and procedures. Completing back-ups and maintaining documentation. o Preparing users by designing and conducting training programs. o Providing references and support. o Upgrading system by conferring with vendors and services. o Testing, evaluating, and installing enhancements and new software. o Meeting financial requirements by submitting information for budgets and monitoring expenses. o Protecting organization's value by keeping information confidential. o On call technical support for users in different department. o Keeping a maintenance registry log for each computer. o Installing internet connections “Dialup, ISDN & ADSL”. o Installing and technical support for software and hardware. o Purchasing hardware and software. o Installing network and firewalls. o Planning & installing Computer’s laboratories including network infrastructure.. o Creating and designing demonstration’s CDs. o Teaching Microsoft office & Windows courses. o Designing templates, logos, and printings.
Education
licence in Department of French studies
Ain Shams University (ASU)Jan 2002 - Jan 2009 - 7 yr
High School - Thanaweya Amma
Lycée La Liberté Héliopolis (French)Jan 2001
Achievements
o Providing technical support on Mobinil Company’s product (Mobile lines). o Dealing clients in both languages (Arabic & English). o Following up with other technical departments to achieve problem’s solution for the client’s benefit. o Preparing, evaluating and modifying client’s accounts through the computer system
Skills
- Microsoft Windows
- Internet
- Technical Support
- Information Technology (IT)
- CCNA
- Networking
- Information Technology (IT)
- Network Admin
- Network Administration
- Client Support
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Languages
Arabic
FluentFrench
FluentEnglish
Advanced
Training & Certifications
CCNA Academic (Designing and Supporting Computer Networks)
AUC (The American University in Cairo)·2010Cisco Certified Network Associate (CCNA®),
AUC (The American University in Cairo) “Partner for Cisco·2010CCNA Academic (Introducing Routing and Switching in the Enterprise)
AUC (The American University in Cairo)·2010CCNA Academic (Working at Small to Medium Business or ISP)
AUC (The American University in Cairo).·2010CCNA Academic (Networking for Home and Small Businesses)
AUC (The American University in Cairo)·2010Microsoft Office
Maadi Public Library ·2004