profile-img

Mohamed Salah El Din Sobhy

Technical Contact Center Team Leader at Xceedcc

Giza, Egypt
  • Customer service
  • Microsoft Excel
  • Internet
  • Microsoft Word
  • Microsoft PowerPoint

Work Experience

  • Technical Contact Center Team Leader at Xceedcc

    Sep 2014 to present · 3 Years 1 Months
  • Technical lead at Xceedcc

    Jan 2012 to Sep 2014 · 2 Years 2 Months
  • Trainer at Xceedcc

    Jun 2011 to Jan 2012 · 8 Months
  • Technical Support Representative at Xceedcc

    Mar 2011 to Jun 2011 · 4 Months

View 1 more experiences

Education

  • Bachelor's Degree in Law

    Cairo University - Egypt 2005 to 2009 · 4 Years

Achievments

Best Team Leader in 2013 & 2014 in TEData Technical account

Skills
Tools and Fields of Expertise

  • Customer service
  • Microsoft Excel
  • Internet
  • Microsoft Word
  • Microsoft PowerPoint
  • Call Center
  • Call Center
  • Quality
  • Training
  • Networking

Languages

  • English

    Advanced

Training & Certifications

  • Coaching Skills

    AB & Associates · 2013
  • Effective Management program

    AB & Associates · 2013
  • The trainer of the trainees program (TOT) TIT

    Xceedcc · 2011
  • Basic Business Skills Acquisition (BBSA) Cairo, Egypt

    FGF · 2009