Achievements as Team Leader at Xceedcc (2014 - present)
suggest an action plan for the survey with the below points:
1- Awareness session for the agents with type of customer and the keys to handle every one.
2- daily coaching for the survey to the agents after collect a coaching team i order to make the agents avoid his errors that may make the customer unsatisfied.

This is lead to increase the survey numbers for the account.

Achievements as Technical lead at Xceedcc (2012 - 2014)
There were a big gap at the information between our agents and TE-Data agents and my responsibility as a technical lead is to close this gap so:

1- I did an organized knowledge base managed and created by me in order to let the agents find always the reference that they need any info or any new update already updated on this KB.

2- daily Briefing system with monthly skill verification to make sure from the agents info which lead to increase our CTC metric and we hit the target at 2 months and meet the company projection.

3- i build rapport and a strong communication with the client as this thing was missed between us this is support me to handle a lot of things such i added a lot of new process and info related to the technical TE-data products and the client already worked with my KB which is a great for me

Achievements as Trainer at Xceedcc (2011 - 2012)
1- Create training outline for TE-data technical account in order to mange the trainers and make sure that the agreed product will be delivered in the agreed time.

2- Suggest new plane with my colleagues called "integration" after training and simply its one month after training one leader with 5 peer mentors will test and monitor the new hires before the certification and coach them on daily bases and when the agent join the operation it make the floor environment easy for him.

Other achievements in school, university, sports, etc...
Best employee 2013 & 2014 in TEData Technical account