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Mohamed Salah El Din Sobhy

Skype for Business-MS Teams Support Engineer at Microsoft

Giza, Egypt
  • Customer Service
  • Customer Care
  • Microsoft Excel
  • Communication
  • Microsoft Word

Work Experience

  • Skype for Business-MS Teams Support Engineer at Microsoft

    May 2019 to present · 1 Year 4 Months

  • Senior Operation Supervisor - Vodafone 888 Account at ATHEEL

    Jan 2018 to May 2019 · 1 Year 4 Months

  • Contact Center Team Leader at Xceedcc

    Sep 2014 to Jan 2018 · 3 Years 4 Months

  • Contact Center Technical Lead at Xceedcc

    Jan 2012 to Sep 2014 · 2 Years 8 Months

Education

  • Bachelor's Degree in Law

    Cairo University (CU) - Egypt 2005 to 2009 · 4 Years

Achievments

1-Best Team Leader in 2013 & 2014 in TE-Data Technical account. 2-100% In the yearly client satisfaction survey 2013 & 2014 while i was the account Technical lead. 3-Achieved the CTC "Crtical to customer" target 98% on the account level while i was the technical lead as it was a very hard target and never achieved before.

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Skills
Tools and Fields of Expertise

  • Customer Service
  • Customer Care
  • Microsoft Excel
  • Communication
  • Microsoft Word
  • Coaching
  • Contact Center Management
  • Microsoft Powerpoint
  • Data, Business, System Analysis
  • Planning
  • Service Delivery
  • Analytical Thinking
  • Time Management
  • Leadership
  • Training
  • Networking

Languages

  • English

    Advanced

Training & Certifications

  • Training Of Trainers program (TOT)

    Xceedcc · 2013

  • Coaching Skills

    AB & Associates · 2013

  • Effective Management program

    AB & Associates · 2013

  • Basic Business Skills Acquisition (BBSA) Cairo, Egypt

    FGF · 2009
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