
Salaheldin Ahmed Heickal
Assistant Branch Manager at Dejavu
Giza, Giza, EgyptWork Experience
General AccountantInternship
Mohamed Mustafa Office Accountant
Jun 2020 - Aug 2022 -2 yrs, 2 months
Egypt , Giza
- Job Details:Assisting with the preparation of financial statements and reports, Maintaining and reconciling accounts payable and receivable, Processing payroll and preparing tax returns, Providing administrative support to the accounting team, Performing other accounting tasks as assigned.
Assistant Branch ManagerFull Time
- Job Details:He plays a key role in supporting the overall operation of the retail store. Your responsibilities will include assisting with employee supervision, customer service, inventory management, and ensuring store policies and procedures are upheld. With a focus on driving sales, fostering a positive work environment, and delivering exceptional customer experiences, you'll collaborate closely with the store manager to achieve business goals and maintain high standards of performance.
Quality specialistFull Time
Sunny Market
May 2012 - Jun 2016 -4 yrs, 1 month
Egypt , Cairo
- Job Details:The Quality Specialist is responsible for developing, implementing, and maintaining quality assurance policies and procedures. They will also work with various teams to identify and resolve quality issues and to ensure that all products and services meet our high standards.
Customer Service AssistantFull Time
- Job Details:The Customer Service Specialist is responsible for providing support to the customers via phone, email, and chat. They will also work to resolve customer complaints and issues and to ensure that all customers have a positive experience.
Education
Technical Diploma in Professional Financial Accountant
Syndicate of Commercial ProfessionsJan 2023 - Jan 2023 - 0 Month
Business Administration in Business administration
Culture and Science Academy, 6th October CityJan 2018 - Jan 2022 - 4 yr
College Diploma in Professional communication
The University of LiverpoolJan 2022 - Jan 2022 - 0 Month
Achievements
Led sales training program for staff, resulting in a 25% improvement in upselling and cross-selling effectiveness. Optimized product display layout, resulting in a 20% increase in average transaction value. Implemented a customer service training program, resulting in a 25% decrease in response time to customer inquiries and complaints. Introduced an online feedback platform, leading to a 25% increase in positive online reviews and improved brand reputation.
Skills
- Inventory Management
- customer relations management
- Team Player
- Branch Management
- Cash Flow Management
- Sales Target
- Persuasion
- Financial Analysis
- Cash Handling
- Fashion Retail
Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Executive Education Course - Professional Communication in Hospitality, Retail & Tourism
The University of Liverpool·2022