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Salaheldin Ahmed Heickal

Assistant Branch Manager at Dejavu

Giza, Giza, Egypt

Work Experience

  • General AccountantInternship

    Mohamed Mustafa Office Accountant

    Jun 2020 - Aug 2022 -2 yrs, 2 months

    Egypt , Giza

    • Job Details:Assisting with the preparation of financial statements and reports, Maintaining and reconciling accounts payable and receivable, Processing payroll and preparing tax returns, Providing administrative support to the accounting team, Performing other accounting tasks as assigned.
  • Assistant Branch ManagerFull Time

    Dejavu

    Oct 2017 - Present -7 yrs, 8 months

    Egypt , Cairo

    • Job Details:He plays a key role in supporting the overall operation of the retail store. Your responsibilities will include assisting with employee supervision, customer service, inventory management, and ensuring store policies and procedures are upheld. With a focus on driving sales, fostering a positive work environment, and delivering exceptional customer experiences, you'll collaborate closely with the store manager to achieve business goals and maintain high standards of performance.
  • Quality specialistFull Time

    Sunny Market

    May 2012 - Jun 2016 -4 yrs, 1 month

    Egypt , Cairo

    • Job Details:The Quality Specialist is responsible for developing, implementing, and maintaining quality assurance policies and procedures. They will also work with various teams to identify and resolve quality issues and to ensure that all products and services meet our high standards.
  • Customer Service AssistantFull Time

    Vodafone Egypt

    Jan 2010 - Mar 2012 -2 yrs, 2 months

    Egypt , Cairo

    • Job Details:The Customer Service Specialist is responsible for providing support to the customers via phone, email, and chat. They will also work to resolve customer complaints and issues and to ensure that all customers have a positive experience.
  • Education

    • Technical Diploma in Professional Financial Accountant

      Syndicate of Commercial Professions

      Jan 2023 - Jan 2023 - 0 Month

    • Business Administration in Business administration

      Culture and Science Academy, 6th October City

      Jan 2018 - Jan 2022 - 4 yr

    • College Diploma in Professional communication

      The University of Liverpool

      Jan 2022 - Jan 2022 - 0 Month

    Achievements

    Led sales training program for staff, resulting in a 25% improvement in upselling and cross-selling effectiveness. Optimized product display layout, resulting in a 20% increase in average transaction value. Implemented a customer service training program, resulting in a 25% decrease in response time to customer inquiries and complaints. Introduced an online feedback platform, leading to a 25% increase in positive online reviews and improved brand reputation.

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Intermediate

    Training & Certifications

    • Executive Education Course - Professional Communication in Hospitality, Retail & Tourism

      The University of Liverpool·2022
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