Salah Mohamed Shaheen
Call Center Manager at Neuromed
Sharabeya, Cairo, EgyptWork Experience
Alfa Scan operations Team LeaderFull Time
Alfa Medical group
Sep 2021 - Apr 2023 -1 yr, 7 months
Egypt , Cairo
- Job Details:Handling daily operations related to patients inquiries, requests and complaints received via calls, social media platforms and website, communicating with medical insurance providers to get medical approval for the customers, coordinating with a chain of radiology labs to provide premium quality services, guiding and coaching both voice and non-voice agents to achieve organizational goals and KPIs
Operations Team LeaderFull Time
Raya Contact Center
Feb 2020 - Aug 2021 -1 yr, 6 months
Egypt , Cairo
- Job Details:Emaar UAE Pulse(OB) and Email
Education
Bachelor's Degree in commerce
Helwan UniversityJan 2008 - Jan 2013 - 5 yr
High School - Thanaweya Amma
Mohamed FariedJan 2008
Achievements
got promoted only after 18 month from an account adviser to be an operation team leader , handled nesting team of 57 agent for Zain KSA project , quality achiever , open water diver certified from PADI
Languages
English
Advanced