Basic Info

Saif Abdel Baky

2 years

Cairo Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Account Advisor at Vodafone UK

Experience Details

Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Tasked with answering incoming calls & projecting a professional company image through phone interaction with new and existing clients. Main duties include answering customer enquiries, resolving their problems, up selling & setting appointments for engineers or technicians.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Telecommunications

www.vodafone.co.uk

Feb 2015 to Jul 2015 (5 months)
Tele-Sales at Emerging Media

Experience Details

Tele-Sales

Sales/Retail

Experienced (Non-Manager)

Initiating outbound business to consumer telesales. Possessing a strong commercial insight and having a proven track record in closing deals over the telephone. Having an in-depth understanding of the importance of customer service and recognizing the need to balance profitable growth with customer satisfaction.


Company Details

Emerging Media

Cairo, Egypt

101-500 employees

Telecommunications

N/A

May 2014 to Sep 2014 (4 months)
Customer Support at TelePerformance

Experience Details

Customer Support

Customer Service/Support

Experienced (Non-Manager)

Attempting to resolve all enquires on first contact with the caller. Dealing with a customers’ queries, requests, orders or complaints. Following up on customers by calling them back. In addition to researching required information for callers using the available resources. While sometimes processing orders, forms and applications on behalf of the customer or the company itself.


Company Details

TelePerformance

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jun 2012 to Sep 2012 (3 months)
IT Solutions & Services at Siemens

Experience Details

IT Solutions & Services

IT/Software Development

Student

During the training period, I participated in in the service & maintenance of CT Systems and MR Systems while capturing other experiences and knowledge through Healthcare Division in Siemens technical Department.


Company Details

Siemens (multinational)

Cairo, Egypt

More than 1000 employees

Medical Devices and Supplies

N/A

Aug 2009 to Aug 2009 (1 month)
Technician at Hyper One

Experience Details

Technician

Installation/Maintenance/Repair

Manager

Was single handedly in charge of all software, hardware or any other challenges regarding over 20 PCs in a Cyber Cafe. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions effectively meet business objectives.


Company Details

Hyper One

Mansoura, Egypt

1-10 employees

Recreational Facilities and Services

N/A

Jan 2007 to Jan 2008 (1 year)

Education

BA in Computer Science

Education Details

BA

Computer Science, Software Engineering, Information Systems

Arab Academy for Science, Technology & Maritime Transport, Egypt

B / Very Good / 75 - 85%

Java, Javascript, Visual Basic, SQL, HTML, PHP, C+, C++, and C#

Very qualified with common and uncommon computer tasks

Arab Academy for Science, Technology & Maritime Transport
2012 - 2015
High School - American diploma

High School Details

American diploma

Dar el Tarbiah American Schools

Egypt

2007

A / Excellent / 85 -100%

N/A

Dar el Tarbiah American Schools
2007

Training and Courses

Training/Course Details

Advanced Health Care Technical Depatment

Aug 2009

Siemens, IT Solutions & Services

During the training period, I participated in in the service & maintenance of CT Systems and MR Systems while capturing other experiences and knowledge through Healthcare Division in Siemens technical Department.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAdobe PhotoshopAdvanced Health Care Technical DepatmentArabicBusiness DevelopmentComputer ScienceCreativeCustomer ServiceCustomer SupportDocumentariesEnglishITIT Solutions & ServicesInformation SystemsInstallationJava JavascriptLeaderMaintenanceMedical Devices And SuppliesMicrosoft OfficeMusicPersistentPlannerPresenterRecreational Facilities And ServicesRepairRetailSQL, HTMl, PHPSalesSiemensSoftware DevelopmentSoftware EngineeringSony Vegas Video EditingSportsSupportTechnicianTele-SalesTelecommunicationsTravelUnity PhysX EngineVisual Basic, C+, C++, C#Vodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Intermediate

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Java Javascript

Java Javascript

: Advanced

: Extreme - I love it!

:

3-5 years

SQL, HTMl, PHP

SQL, HTMl, PHP

: Advanced

: Extreme - I love it!

:

3-5 years

Visual Basic, C+, C++, C#

Visual Basic, C+, C++, C#

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

More than 7 years

Sony Vegas Video Editing

Sony Vegas Video Editing

: Advanced

: Extreme - I love it!

:

1-3 years

Unity PhysX Engine

Unity PhysX Engine

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Medium

:

Less than 1 year

Tele-Sales

Tele-Sales

: Advanced

: High

:

Less than 1 year

Technician

Technician

: Advanced

: Extreme - I love it!

:

Less than 1 year

Account Advisor

Account Advisor

: Advanced

: High

:

Less than 1 year

Key Skills

Leader, Planner, Presenter, Creative, Persistent

Online Presence

https://www.facebook.com/Saif.youssefhttps://www.twitter.com/Saif.Youssefhttps://www.vlog.com/Saif.Youssef

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