SH
Saif Hawari
After Sales Manager – Spare Parts & Maintenance at Al-Swailem Co.
RiyadhWork Experience
After Sales Manager – Spare Parts & Maintenance
Al-Swailem Co.
Oct 2022 - Present -2 yrs, 8 months
Saudi Arabia
- Job Details:Lead the aftersales department for both B2B and B2C segments, ensuring exceptional customer service and technical support across the electrical device’s portfolio. Oversee maintenance operations for products such as kitchen appliances and HVAC systems, ensuring service efficiency and reduced downtime through the implementation of preventive maintenance programs.
Spare Parts & Supply Chain Manager
Al-Swailem
Oct 2020 - Oct 2022 -2 yrs
- Job Details:Managed the end-to-end procurement, storage, and distribution of spare parts to support seamless maintenance operations. Coordinated supply chain activities to ensure timely service delivery, developed inventory strategies to reduce costs and avoid shortages.
Al-Swailem
Oct 2016 - Aug 2020 -3 yrs, 10 months
- Job Details:Led the digital transformation of internal operations by transitioning from paper-based to fully computerized systems, significantly improving efficiency and data accessibility. Identified and pursued new business opportunities to expand market presence and drive revenue growth.
Al-Swailem
Oct 2013 - Oct 2016 -3 yrs
- Job Details:Supervised the maintenance team to deliver high-quality repair and preventive services while ensuring minimal disruption to daily operations. Responsible for scheduling and coordinating maintenance tasks, conducting quality inspections, and ensuring compliance with safety and regulatory standards.
Education
Diploma in IT
Cambridge International Examinations, Talal Abu-Gazaleh OrganizationJan 2012 - Jan 2013 - 1 Year
Bachelor's Degree
Al-Najah National UniversityJan 2008 - Jan 2012 - 4 yr
Skills
- Client Relationship Management
- SWOT Analysis
- Agile Methodologies
- Creative Thinking
- B2B & B2C Aftersales Operations
- Spare Parts & Inventory Management
- Maintenance planning & execution
- supply chain optimization
- Order & Fulfillment Management
- Procurement & Vendor Management
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Languages
Arabic
AdvancedEnglish
Advanced