Sahil Sayyed

Training Officer

• Job Details:Conduct training sessions for new hires and existing employees on company processes, tools, and policies. Provide hands-on demonstrations and real-time guidance to reinforce learning. Assess trainees’ performance during and after training sessions through tests, assignments, and role plays. Maintain detailed training records and prepare progress reports for management.

Customer Solution Escalation Consultant

• Job Details:Managed escalated customer issues and complaints, ensuring timely resolution and customer satisfaction. Conducted thorough root cause analysis to identify underlying issues and implemented corrective actions to prevent recurrence. Collaborated with cross-functional teams to address systemic issues impacting the customer experience.