Sahil Ghode

Business Analyst

• Job Details:Spearheaded automation of data pipelines across 7m+ customer records, enabling real-time insights for business teams and achieving $25k/year in cost savings. Designed and delivered dashboards in Tableau to visualize customer churn, revenue leakage, and SLA performance; empowered stakeholders to make data-backed decisions. Collaborated with data engineering to optimize SQL/NoSQL queries, reducing latency by 20%, and improving data availability for BA reports used by customer support and marketing. Executed A/B tests and user segmentation to assess pricing strategy impact; used Python and Scikit-learn for cluster analysis, uncovering behavioral patterns that influenced product roadmap decisions. Integrated ELK (Elasticsearch, Logstash, Kibana) stack to centralize log data for operational monitoring; derived root-cause insights from unstructured logs, enhancing service quality tracking across regions. Partnered with data science to build predictive churn models using regression and K-means clustering; business usage of models helped reduce voluntary disconnections by 8% and target retention campaigns. Integrated data analytics workflows into CI/CD pipelines, enabling real-time monitoring of network performance and service quality. Utilized OpenAI’s GPT API to summarize support tickets and extract trends from customer complaints, automating root cause analysis and reducing manual investigation time by 60%.

Product Owner

• Job Details:Led a cross-functional team of 5 in applying agile principles and YouTrack, engaging with FAA stakeholders to analyze risk factors and utilize Heinrich’s triangle for risk assessment. Built interactive Looker dashboards to visualize customer churn trends, enabling business teams to track KPIs and adjust marketing strategies in real time. Extracted key linguistic and semantic features such as sentiment scores, keyword flags, and named entities to build a classification pipeline that predicted 121 causal factors with 87% accuracy— enabling faster issue detection and risk mitigation.

Business Market Research

• Job Details:Conducted market research to uncover key factors behind declining sales at Ford, delivering insights that shaped strategic recommendations and contributed to a 10% improvement in campaign targeting and market engagement. Designed and distributed surveys using Qualtrics, collecting over 1,000 responses and visualizing data trends with Tableau to support strategic decision-making.