Basic Info

Sahar Khaled

3 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Lifestyle Account Manager at Les Concierges

Experience Details

Lifestyle Account Manager

Sales/Retail

Manager

- Handles the whole accounts relations.

- Build and maintain strong, long-lasting customer relationships

- Operate as the lead point of contact for any and all matters specific to your customers.

- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.

- Completing administrative work, as required.


Company Details

Les Concierges (multinational)

Cairo, Egypt

51-100 employees

Hospitality/Hotels, Financial Services, Consumer Services

http://www.lesconciergesegypt.com/

Sep 2016 to present (3 months)
Front Office Supervisor at Fairmont Nile City

Experience Details

Front Office Supervisor

Tourism/Travel

Experienced (Non-Manager)

- Provide outstanding services and ensure customer satisfaction.

- Address customer concerns and complaints promptly and professionally.

- Respond to customer needs and requests in a timely manner.

- Answer phone switchboards and transfer calls and take messages.

- Manage incoming and outgoing mails and faxes.

- Post charges to customers and handle card and cash transactions.

- Plan and assign workloads for front office associates.

- Supervise associates in their assigned job duties.

- Prepare operational and financial records for Manager to review.

- Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.

- Assist in hiring and training associates in front office duties.

- Evaluate the performance of associates and provide appropriate feedback.

- Ensure associates follow company policies and operational procedures.

- Schedule regular meetings to discuss about issues and updates.

- Educate associates on safety, emergency and security procedures.


Company Details

Fairmont Nile City (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Sep 2015 to Aug 2016 (11 months)
Front Office Agent at Fairmont Nile City

Experience Details

Front Office Agent

Hospitality/Hotels/Food Services, Customer Service/Support

Entry Level

- Provide outstanding services and ensure customer satisfaction.

- Address customer concerns and complaints promptly and professionally.

- Respond to customer needs and requests in a timely manner.

- Answer phone switchboards and transfer calls and take messages.

- Manage incoming and outgoing mails and faxes.

- Post charges to customers and handle card and cash transactions.

- Plan and assign workloads for front office associates.

- Supervise associates in their assigned job duties.

- Prepare operational and financial records for Manager to review.

- Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.

- Assist in hiring and training associates in front office duties.

- Evaluate the performance of associates and provide appropriate feedback.

- Ensure associates follow company policies and operational procedures.

- Schedule regular meetings to discuss about issues and updates.

- Educate associates on safety, emergency and security procedures.


Company Details

Fairmont Nile City (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Nov 2013 to Sep 2015 (1 year 10 months)
Assitant Manager at Mixed Talents Agency

Experience Details

Assitant Manager

Administration

Entry Level

- Help developing advertising campaigns and assist on daily advertising activities
- Become familiar with networking configuration, extend knowledge and use advanced technology
- Make Power Point presentations and present them at company meetings or clients meetings
- Elaborate marketing strategies and participate in the implementation process
- Use the media services for advertising
- Handle client communication
- Monitoring the events and accomplishing targets


Company Details

Mixed Talents Agency

Cairo, Egypt

11-50 employees

Marketing and Advertising

https://www.linkedin.com/company/mixed-talents

Jun 2013 to Sep 2013 (3 months)

Education

Bachelor Of Arts in Tour Guidance

Education Details

Bachelor Of Arts

Tour Guidance

Ain Shams University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Joseph de l'apparition

Egypt

2009

A / Excellent / 85 -100%

N/A

Saint Joseph de l'apparition
2009

Certifications

DELF B1
Aug 2008

Certificate details

DELF B1

Aug 2008

N/A

N/A

N/A

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAppreciationArabicAssitant ManagerBusiness DevelopmentConsumer ServicesCustomer ServiceCustomer-orientedDELF B1DogsEnglishFairmont Nile CityFinancial ServicesFood ServicesFrenchFront Office AgentFront Office SupervisorHandles StressHard WorkHard WorkerHospitalityHotelsKFCLeaderLes ConciergesLifestyle Account ManagerMarketing And AdvertisingMcDonald'sMicrosoft OfficeOrganized StuffOrganizerProperty Management SystemReceptionistRetailSalesSpanishSupportTour GuidanceTourismTravelTurkish

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Turkish

Turkish

: Intermediate

: Intermediate

: Intermediate

: Advanced

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Property Management System

Property Management System

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Receptionist

Receptionist

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Hard worker, Customer-oriented, Organizer, Handles Stress

Online Presence

https://www.linkedin.com/in/sahar-khaled-5b9392115?trk=nav_responsive_tab_profilehttps://www.facebook.com/Sahar.K.Awadallah

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