Sahar Salama

Customer Service Relations Manager

• Job Details:Oversaw all customer service operations and strategic planning. Developed KPIs and monitored service delivery performance. Enhanced donor satisfaction through personalized communication. Collaborated with senior leadership to improve user experience.

Public Relations Officer

• Job Details:Managed external communications with media, donors, and partners. Organized events, press releases, and media coverage. Improved the charity’s public presence and community engagement. Coordinated public campaigns aligned with the organization's mission.

Call Center Supervisor

• Job Details:Supervised a team of customer service agents to ensure quality and performance. Conducted training sessions, coaching, and performance reviews. Handled call escalations and developed response strategies. Created scripts and procedures to improve call resolution time.