Sahar Hamza Rizk

Senior customer service representativeFull Time

• Job Details:-Acting as a Team leader for 8 months. -Internal coordination of the customer service department, arranging the shift schedule, distributing tasks and following up on them. -Handle regular meetings with the team members to review weekly/ daily/ monthly KPIs activities, progress on goals, and status of the interested customers. - calculate the team’s KPIs on a weekly basis. - Audit task. - Sales admin task. -To receive and deal with inquiries from customers and deal with them professionally through the “Eshtri Aqar “platform, calls, emails, and social media. -Provide accurate information to customers and actively promote the range of services and access channel options available to customers. -Handling CRM -Take responsibility for resolving customers' queries and ensure that relevant action is taken for service requests and where appropriate, track, progress, and pursue matters on the customers’ behalf. -To undertake clerical and administrative duties associated with the role.