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Sahar ahmed El shorbagy

Quality Assurance Team Leader,Escalation Desk Manager & ECR

Giza, Egypt

Work Experience

  • Escalation Desk Manager & ECR (Executive Customer Relations) & Amazon SpokespersonFull Time

    Souq.com (An Amazon Company)

    Oct 2017 - Present -7 yrs, 8 months

    Egypt , Cairo

    • Job Details:Escalation Desk Manager & ECR (Executive Customer Relations) & Amazon Spokesperson Oct 2017 – Present • Receiving complaints of purchased items and solving these cases). • Supervising the social media performance and their interaction rates. • Supervising safety-related matters regarding our products • Writing a recorded summary to report each arising issue, the solution procedure and the outcome of this procedure to Amazon.com • Examining the root causes of any problem that faces the customers of Souq.com • Representing Amazon.com in complaints directed to them from customers of Souq.com

  • Quality Assurance Team Leader Full Time

    Souq.com

    Jan 2016 - Sep 2017 -1 yr, 8 months

    Egypt , Cairo

    • Social Media Specialist Full Time

      Souq.com

      Dec 2014 - Dec 2015 -1 yr

      • Quality Assurance Expert Full Time

        Souq.com

        Apr 2014 - Nov 2014 -7 months

          • Education

          • Diploma in business

            Cairo University (CU)

            Jan 2014 

          • BSc in Faculty of Commerce

            Cairo University (CU)

            Jan 2007 - Jan 2011 - 4 yr

          Achievements

          Drawing, Listening Music and Playing Volley

          Skills

          • Ownership
          • dive deep
          • Earn trust
          • excel

          Languages

          • English

            Fluent
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