Basic Info

Mohamed El Sagher

3 years

Giza, Egypt

High School

Student

Work Experience

Customer Service agent at Teleperformance

Experience Details

Customer Service agent

Customer Service/Support

Entry Level

Customer service agent at Teleperformance Egypt, Western Union acoount serving customers at US&Canada;.


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

https://www.teleperformance.com/en-us/egypt

Feb 2016 to present (10 months)
Vice President at Model of American Presidency (student activity)

Experience Details

Vice President

Human Resources, Analyst/Research

Senior Management (e.g. VP, CEO)

The main responsible for the academic part so far leading a team of 16 instructor


Company Details

Model of American Presidency (student activity)

Giza, Egypt, Egypt

N/A

Oct 2013 to Jul 2016 (2 years 9 months)
Customer service agent (intern) at Etisal International

Experience Details

Customer service agent (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Etisal International

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Sep 2014 to Oct 2014 (1 month)

Education

High School - Thanaweya Amma

High School Details

Thanaweya Amma

om el abtal language school

Egypt

2013

B / Very Good / 75 - 85%

N/A

om el abtal language school
2013

Training and Courses

Training/Course Details

How to satisfy customers

Mar 2016

Teleperformance

How to satisfy customers at US&Canada; in order to get positive survey and within the call limit time.

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAmerican HistoryAnalyticalArabicBusiness Services - OtherCoffeeCustomer SatisfactionCustomer ServiceCustomer Service AgentEnglishFlexibleFootballHard WorkerHow To Satisfy CustomersHuman ResourcesItalianMicrosoft OfficeMoviesOffshoringOutsourcingPersistentPresenterReadingResearchSoft SkillsSupportTeleperformanceVice PresidentVideo Games

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Customer Satisfaction

Customer Satisfaction

: Advanced

: High

:

Less than 1 year

American history

American history

: Intermediate

: Extreme - I love it!

:

1-3 years

soft skills

soft skills

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Presenter, Flexible / Adaptive, Persistent

Online Presence

https://m.facebook.com/mohamed.elsagher?__nodl

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