
Safa Abdel Ghaffar
Assistant to Managing Director at Mash Production Company
Maadi, Cairo, EgyptWork Experience
Assistant to Managing DirectorFreelance / Project
Mash Production Company
Dec 2019 - Present -5 yrs, 6 months
Egypt , Cairo
- Job Details:o Coordinating between overseas clients and the Egyptian Team o Make sure production is on Schedule (deadlines must be met) o Follow clients’ requirements (voice casting, script adaptation, and linguistics) o Final production outcome (editing & mixing) o Clients include Netflix, Mattel, CBS, and Lego
Executive AssistantFull Time
- Job Details:o Calendar management o Travel management: includes dealing with airlines, hotels, travel agencies, and other local requirements o Invoicing: includes preparing invoices based on inputs like hourly rates, hours worked, and invoices based on receipts o Document and file management: Dropbox, Evernote, Trello o Other administrative tasks like for example task management, reminders, calling someone to convey a message, etc.
Roaming Senior Team leaderFull Time
Etisalat Misr
Aug 2009 - Jun 2010 -10 months
Egypt , Cairo
- Job Details:o Develop new value propositions and or promotions to achieve company’s target and produce the related concept presentation, research and MarCom briefs, IVR and website content, Qs and As document and training material as well as develop the related business case assumptions and projections. o Train corporate sales and corporate customer care team on all roaming offerings and any new value proposition..etc. o Attend UAT and ensure best customer experience before launching the new proposition o Handle customized offers requested by sales (corporate accounts) o Develop post-launch analysis to each value proposition to measure performance against projections o Participate in preparation of roaming annual marketing plan. o Prepare regular and up to date comparative analysis to competition offerings and come up with needed recommendations.
Agents Operations Team LeaderFull Time
Vodafone Egypt
May 2006 - Jan 2007 -8 months
Egypt , Cairo
- Job Details:o Handling agents’ incentive scheme. o Coordinating with different depts. To finalize agents issues. o Maintaining Agent’s relationship & quota achievement. o Enhancing agents’ reporting system. o Analysis of obtained data. o Channel fill.
Education
BA in Political Science
city universityJan 1995 - Jan 1998 - 3 yr
High School - American diploma
AISJan 1995
Achievements
- Personally awarded for contributing in the success of Click GSM venue in Jan 2000. - Best employee of the month and Best achievement for overachieving outbound target in March 2010 - Created an accounting system for my manager's company on zoho software - Solved complicated problems without the interference of my management
Skills
Languages
English
FluentArabic
AdvancedFrench
Intermediate
Training & Certifications
• Effective communication Skills. • Creative thinking • Presentation Skills • Voice of Leadership
AUC·2004Toefl
1993SAT
1993