Basic Info

Safa Abdel Ghaffar

12 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Company's Manager at Stavolta

Experience Details

Company's Manager

Operations/Management

Manager

- sourcing materials and ingredients and dealing with local and overseas suppliers.
- designing a marketing strategy ( social media, activations etc. )
-coordinating with store managers the plan for various seasons
- Handling off store events
-dealing with accountants
- designing reports enhancing business performance
- handling business developments and expansions


Company Details

Stavolta

Cairo, Egypt

11-50 employees

Food Services/Restaurants/Catering

N/A

Jul 2016 to present (5 months)
Roaming Senior Team leader at Etisalat Misr

Experience Details

Roaming Senior Team leader

Marketing/PR/Advertising

Experienced (Non-Manager)

o Develop new value propositions and or promotions to achieve company’s target and produce the related concept presentation, research and MarCom briefs, IVR and website content, Qs and As document and training material as well as develop the related business case assumptions and projections.
o Train corporate sales and corporate customer care team on all roaming offerings and any new value proposition..etc.
o Attend UAT and ensure best customer experience before launching the new proposition
o Handle customized offers requested by sales (corporate accounts)
o Develop post-launch analysis to each value proposition to measure performance against projections
o Participate in preparation of roaming annual marketing plan.
o Prepare regular and up to date comparative analysis to competition offerings and come up with needed recommendations.


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2009 to Jun 2010 (10 months)
Agents Operations Team Leader at Vodafone Egypt

Experience Details

Agents Operations Team Leader

Sales/Retail

Experienced (Non-Manager)

o Handling agents’ incentive scheme.
o Coordinating with different depts. To finalize agents issues.
o Maintaining Agent’s relationship & quota achievement.
o Enhancing agents’ reporting system.
o Analysis of obtained data.
o Channel fill.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

May 2006 to Jan 2007 (8 months)
Indirect Senior sales Executive at Vodafone Egypt

Experience Details

Indirect Senior sales Executive

Sales/Retail

Experienced (Non-Manager)

o Handling one of Vodafone’s four agents.
o Coordinating with different depts. To finalize agents issues.
o Maintaining Agent’s relationship & quota achievement.
o Reporting.
o Field activities.
o Analysis of obtained data.
o Channel fill.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2004 to Jan 2006 (2 years)

Education

BA in Political Science

Education Details

BA

Political Science

city university, Egypt

B / Very Good / 75 - 85%

Business administration Photography History Literature micro economics

N/A

city university
1995 - 1998
High School - American diploma

High School Details

American diploma

AIS

Egypt

1995

B / Very Good / 75 - 85%

IB french

AIS
1995

Certifications

Toefl
Jan 1994

Certificate details

Toefl

Jan 1994

N/A

N/A

N/A

N/A

SAT
Jan 1994

Certificate details

SAT

Jan 1994

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

• Effective communication Skills. • Creative thinking • Presentation Skills • Voice of Leadership

Apr 2004

AUC

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Agents Operations Team LeaderAnalyticalArabicBusiness DevelopmentCateringChocolateCommunicatorCompany's ManagerEnglishEtisalat MisrExcellent Knowledge Of Microsoft Windows Versions And Internet Searching Skills.Food ServicesFrenchI Like To Learn Different Things From InternetIndirect Senior Sales ExecutiveInnovativeInteractiveKnowledge Of Microsoft Office (Word, Excel, PowerPoint)ManagementMarketingMy FamilyPolitical ScienceProblem SolverRestaurantsRetailRoaming Senior Team LeaderSATSalesTelecommunicationsToeflVodafone Egypt Effective Communication Skills. Creative Thinking Presentation Skills Voice Of Leadership

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Excellent knowledge of Microsoft Windows versions and Internet searching skills.

Excellent knowledge of Microsoft Windows versions and Internet searching skills.

: Advanced

: High

:

3-5 years

knowledge of Microsoft office (Word, Excel, PowerPoint)

knowledge of Microsoft office (Word, Excel, PowerPoint)

: Advanced

: High

:

More than 7 years

Key Skills

Analytical, Communicator, Problem Solver, Innovative, Interactive

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