
Saeed Ramadan Saber
E-commerece
Helwan, Cairo, EgyptWork Experience
E-commerce ManagerFull Time
Art House Furniture
Feb 2022 - Present -3 yrs, 4 months
Egypt , Cairo
- Job Details:1- Identify & engage with new eCommerce partners 2- Provide strategic direction to ensure the growth and profitability of Art House online store. 3- Research market and discover new trends and technologies in order to improve website performance. 4- Collaborate with different teams to drive the E-Commerce strategy. 5- Utilize data analytics to draw meaningful insights and provide recommendations for action plan. 6- Manage, develop & optimize Art house website with close coop with local and regional stakeholders. 7- Monitor, analyze and own key performance indicators such as vendor import share, out of stock rate, vendor operational metrics, and marketing investments. 8- Support digital marketing strategy, including paid search and ad programs, channel ad campaign strategy, search engine optimization, email marketing, marketing automation.
Marketplace ManagerFull Time
Teckzu.com
Dec 2019 - Feb 2022 -2 yrs, 2 months
United Arab Emirates , Dubai
- Job Details:Drive strategy and oversight of the marketplace e-commerce channels and marketplaces, manage accounts, expectations forecast and individual account growth. Liaise with direct and indirect team and management to ensure proper item-level detail and promotional activity to drive item and category sales. Create and launch continually promotional activities at the item and decide the channel strategy by SKU (which ecommerce channels what products will sell in, and when) Share YTD, and MTD report with management. Discover and identify new channels as defined in the annual strategy, negotiate contracts, test and build new accounts as needed; serve as a project manager to ensure all aspects of the partnership are integrated. Analyzing and measuring and evaluating product performance metrics.
Product ManagerFull Time
- Job Details:Manage the day-to-day running and development of all thirdparty online channels. Manage all relationships with partners and vendors. Create sales reports and feedback to the wider team on a weekly basis. Define a clear and lean sales strategy for onboarding new partnerships and coordinate with supply chain teams to ensure products are always in stock, premium quality, have updated packaging, and have all appropriate required certifications. Partner with internal teams to develop a go-to-market strategy and facilitate successful, impactful product launches and international expansion. Develop strategies to increase sales, reduce costs and drive conversion rate of acquired products including price optimization, PPC, packaging/inserts, coupons, and deals. Liaise with direct and indirect team and management to ensure proper item-level detail and promotional activity to drive item and category sales. Create and launch continually promotional activities at the item and decide the channel strategy by SKU (which ecommerce channels what products will sell in, and when) Share YTD, and MTD report with management. Analyzing and measuring and evaluating product performance metrics.
Social Media OfficerFull Time
- Job Details:Build a customer support team to provide a superior customer experience Recruit, mentor, train, and develop customer service agents to provide the very best customer service experience Communicate clear instructions to team members Listen to team members' feedback Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed Partner with sales & marketing on all online & offline promotions/offers/brand partnerships to be able to communicate the latest to enquiring customers Work on customer engagement and retention activities with the wider growth team Demonstrated track record of building, growing, and leading customer support teams
Education
BS in Business Administration
Helwan UniversityJan 2005 - Jan 2010 - 5 yr
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Customer Journey Mapping
Linkedin·2021Engagement Digital marketing
Coursera·2021Foundations of Digital Marketing and E-commerce
Google.com·2020Satisfaction Guaranteed Develop Customer Loyalty
Linkedin·2020