SA
saddam ahmed
Technical Support & Customer Service at Telecom Egypt
Cairo, EgyptWork Experience
Technical Support & Customer Service
Telecom Egypt
Egypt
- Job Details:Provided technical support and resolved customer issues related to internet and telecommunications services. Handled high-volume inquiries, ensuring customer satisfaction and service quality. Collaborated with team members to improve processes and meet performance targets.
United Company for Pharmacists
Egypt
- Job Details:Managed accounts receivable and ensured timely collection of payments. Built strong relationships with clients to maintain trust and smooth financial transactions.
Accounting & Tax Expert Office
Egypt
- Job Details:Assisted in preparing financial statements and tax reports under supervision. Supported auditing tasks and learned practical applications of accounting principles.
CCNA Network Training
Egypt
- Job Details:Gained hands-on experience in configuring routers, switches, and network devices. Learned troubleshooting techniques for LAN/WAN connectivity issues.
Education
Bachelor's Degree in Arabic Language
Al-Azhar University
Skills
- Microsoft Office
- Networking (LAN/WAN, Routing, Switching, IP Addressing)
- CCNA fundamentals
- Help Desk & IT Support Tools
- customer relationship management
- Remote technical support
- Communication
- Problem Solving
- Teamwork
- Time Management
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Languages
Arabic
FluentEnglish
Intermediate