
Sabry Mohamed Salem
Remote IT Manager at Andalusia Group
Maadi, Cairo, EgyptWork Experience
Technology DirectorFull Time
Xyris Digital Solutions
Jun 2022 - Present -3 yrs
Egypt , Cairo
- Job Details:Innovative Technology Director with extensive experience in leading software development projects, implementing AI-powered solutions (including LLMs), and driving business growth through strategic partnerships. Adept at managing tailored software development projects, optimizing customer experiences, and building robust partnerships with global technology leaders such as IBM and Odoo. Expertise in licensing, implementation, and customization of enterprise solutions to meet diverse client needs.
Remote IT ManagerFull Time
- Job Details:1- Managing 42 IT members in both EGYPT and KSA to all Andalusia Group Hospitals. 2- Prepare a report in the Weekly Operation Meeting to present all project status and the ROI of new projects. 3- Ensure that applications meet business requirements and systems Objectives, and milestones, to fulfill end-user requirements and identify and resolve systems issues. 4-Review and analyze existing applications’ effectiveness and efficiency, and then develop strategies for improving or leveraging these systems. 05- Consult senior-level stakeholders across the entire organization to identify business and technology needs and optimize the use of information technology. 06- Manage integration of solution(s) into enterprise technical architecture and business environment. 07- Implement solutions to enhance the availability, performance, and capacity of infrastructures such as server (physical and virtual), storage, backup, networking, end-user compute and IP telephony system, nurse call system, patient infotainment system, etc. 08- Follow up with the SOC team on the update of data security and the threats, attacks that could happen, and the status of the incidence response plan. 09- Monitor the volume of tickets through the ServiceDesk to know what is the root cause of the issues and the corrective action for that issues with preventive action according to Andalusia SLA. 10- Responsible for CRM projects in 5 Defrrient Business units, including project planning, resource allocation, budget, steering committee leadership, and team organizational structure management. 11- Creating and reviewing the IT governance strategy (IT Strategy, Policies, and procedure) and giving the best practice of ITSM. 12- Manage Call Center operations whether inbound or outbound with CMS (inbound System) that is integrated with Zapir and CRM. 13- Starting using the Uipath RPA tool for all projects related to Andalusia's new Hospital in Jaddah according to the Board approach starting with Transfer for the insurance processes module (Claims and Approval ) with Robotics process automation tools with ROI and cost reduction accordingly. 14- Work under the supervision of cyber security leadership within the Technology Consulting practice. 15- Manage the development of cyber security programs in different domains, including strategy, GRC, architecture, identity and access management, and cyber security solutions based on leading practices such as NIST, CIS, ISO27, and COBIT. 16- Manage the design of target technical security architecture for clients with a deep understanding and analysis of emerging cyber security solutions including, but not limited to, threat intelligence, Anti-advanced persistent threats, DLP, SIEM, next-generation firewalls, analytics, enterprise incident response.
IT ManagerFull Time
ASSENT STEEL (Al-Shafaar Construction)
Jan 2017 - Feb 2021 -4 yrs, 1 month
Egypt , Cairo
- Job Details:1- Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions. 2- Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. 3- Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions. 4- Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs. 5- Developing and implementing IT policy and best practice guides for the organization. 6- Managing and reporting on allocation of IT budget. 7- Train employees on both software and hardware, troubleshoot, and provide technical support when needed. 8- Develop and execute disaster procedures, and maintain data backups. 9- Directs technological research by studying organization goals, strategies, practices, and user projects. 10- Help to design, implement, and maintain Cyber Security plan. 11- Implement and Configure Veeam Backup Server, WSUS and WDS Server on Virtualization (VSphere ESXi V6.7 ). 12- Implement and Configure NETAPP SAN storage and 13- Implement and Configure Voice Over IP System Grandstream and Link it by Dubai and Abu Dhabi Branches. 13- Implement and Configure network security systems and techniques, in order to prepare for attacks and methods of defense.
IT ManagerFull Time
- Job Details:Manage network internally and externally between country (German – Turkey – Egypt- Labia). Evaluate environment business needs and system functionality through accurate forecasting, usage of meaningful KPIs to ensure that ICT facilities meeting the business needs. Supervisor on Perform network systems administration tasks related to internal and perimeter devices, including SAN storage, WSUS, WDS servers, Cisco network equipment, HP Blade Servers, and Voice Over IP equipment (Cisco,Nortel, Avaya,Grandstream). Making company policy regarding quality standards and strategic planning such as IT Policy and BYOD (Bring Your Own Device) Policy. Configure all of UTMs like Sophos SG200, Cyberoam, Fortigate, peripherals and other network security systems and techniques, in order to prepare for attacks and methods of defense. Configure and management all (Mesh Technology) routers, antennas, sender and receiver devices, and WiMax technology overall. Ensure that NetApp storages, backup systems, and disaster recovery the system operates effectively with Symantec Backup Exec Software. Make annual risk assessment and implements network security at the regional level as established by corporate vision depend on SIEM reports. Configuring and installing many network devices and services (routers, switches, firewalls, load balancers, VPN). Planning, designing, developing and implementing the ICT annual budget, scheduling expenditures, obtaining competitive prices from vendors, to ensure cost-effectiveness. Write and maintain custom scripts, to increase system efficiency and lower the human intervention time on any tasks. Manage IT staff by recruiting,coaching and training IT team, communicating with them to evaluate their performance through effective ticketing (tracking) system. Preparing network systems manual (IT Manual) with specific data models, network diagrams, diagnosis reports, and network inventory tools, enhancements and modifications to networks, and maintenance instructions. Ensure all operating systems and related software adhere to that software licensing laws. Assist IT first responders to other branches when the system outages(24x7x365), engages with multiple external support vendors and other team members, to diagnose and repair problems. Undertaking data network fault investigations in LAN and WAN environments, using information from multiple sources such as PRTG system. Responsibility of managing all access control doors, fingerprint, Camera Surveillance Systems and configuration of hosted IP voice services. Upgrading data network equipment to the latest stable firmware releases. Monitor and troubleshoot network connectivity, server OS, software, and hardware problems. Handle the first level and escalated Help Desk issues.
Education
Bachelor's Degree in Commerce
Benha UniversityJan 1997 - Jan 2001 - 4 yr
High School - Thanaweya Amma
EL-TAWFIKIAJan 1996
Achievements
1- Over 13 years of experience in most of the following areas (IT Governance / IT Strategy development / IT Manager / IT Quality Assurance / IT Project Management / ITSM / COBIT / CISM,IT Audit), Robotic Process Automation, Expanding Controlling IT activities, standards, and software systems. 2- Solid understanding of business process improvement and design. total quality management and process mapping. Understanding the relationship between an IT department's responsiveness and organizational agility. 3- Security and Infrastructure Audit Implementing ISO 27001 as an audit requirement from Convergent Risks Company (Convergent Risks company is a specialist consultancy focused on security risk and compliance services). • All topics related to implementing IT security required for ISO 27001 • Convergent Risks Organization in England has initiated an Audit on my Security Framework regulation that is based on COBIT, NIST, and SANS regulations.
Skills
- Robotics Process Automation (RPA)
- Healthcare Omnichannel
- Call Center, Autodailer
- Microsoft Office 365
- Strategic Planning
- Management
- ITIL V4
- Odoo ERP
- SAN- NAS
- Sophos , Fortigate, Paloalto
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
RPA Business Analysis Fundamentals
UiPath·2022RPA Business Analyst
UiPath·2022RPA Infrastructure Fundamentals
UiPath·2021Certified Information Systems Security Professional (CISSP)
ISC2 Online attending·2021Cisco Cyber Security OPS
Cisco·2018Linux Fundamental
The Linux Foundation·2016Certified WhiteHat Hacker
Udemy ·2016CCNA 200-125
Udemy·2016ITIL V3 Foundation
Udemy·2016Pentration Testing And Ethical Hacker
CYBRARY·2016Cryptography
Stanford University ·2016Professional Ethical Hacker
American Business & Technology University·2016Maintaining Cyber Security
Devry University·2016Cyber Security
Udemy·2016CEH (Self .Study)
Cairo·2012ITIL V3 (Self Study)
Cairo·2011MCSE
YAT·2004MCSA
YAT·2003MCP
Yat·2003