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Sarah Abdelnaby

English Writing Professional

Norfolk, United States

Work Experience

  • Research Admin & Data ScrubberFull Time

    Genworth Financial

    Nov 2017 - Feb 2018 -3 months

    United States

    • Job Details:*Temporary contract - maintained prospective client databases and provided data clean-up ❖Managed Genworth’s entire database of prospective clients and leads for the Sales Department (completed record 1600 entries in less than three months, took initiative to request additional access and successfully granted other team member’s tasks to ensure project completion) ❖ Tracked, validated, recorded, and submitted client information and daily input and output/project progression rate ❖ Worked closely with leads to ensure business requirements met and surpassed where applicable, reformatted files/worksheets to function at user-friendly level for team leads and members

  • Data Specialist/AdminFull Time

    International CHRIE

    Nov 2016 - Feb 2017 -3 months

    United States

    • Job Details:*Temporary contract ● Data entry clerk and general admin for international non-profit assisting in educational programs for hospitality industry ● Established and maintained client and student databases as well as filing system, managed phones, processed payments and donations, provided email support, and tracked leads for new members ● Assisted all managers in ongoing projects as needed, learned to master new software and online systems, conducted research and assisted in writing/editing informational briefs for members ➔Physical and digital filing and data entry, transitioning of all office records via FileMaker Pro, mastered new online system to modernize office protocol ➔ Provided email and phone support for clients and business associates, processed payments and updated website ➔ Created and managed master database of worldwide users

  • Senior Staff: Page Content WriterFull Time

    HiH.com

    Jul 2012 - Nov 2016 -4 yrs, 4 months

    United States

    • Job Details:**Held several titles, promoted several times from bugs & feedback/user testing to page writing and media mgmt ● Creative writer and senior collaborator for a website dedicated to a blockbuster book and film series, highlighted by The Washington Post, The Wire, PEOPLE, TIME, Yahoo! News, Buzzfeed, and various American and international media outlets, overseeing a website commanding a presence of over 300,000 users since 2014, in contracts with Warner Bros. ● Performed database entry, troubleshooting and reporting bugs via portal use, addressing user feedback and solving reported issues, interacting with site users and promoters, coordinating meetings and events, attending conferences, creating site content and writing web pages, advising site founders and staff, and serving as a personal assistant ➔ Functional testing for various features of website ➔ Assisted clients with troubleshooting via portal/chat, reported and solved bugs with tech staff ➔ Updated social media pages and interacted with audience directly to provide updates tailored to user interests ❖ Contributed to website features (ie chat, music, and video support) and UI design, wrote (front end) content to generate user interest and increase number of both repeat and unique visitors, bringing numbers past 200k visitors and garnering coverage from major media outlets ❖ Executed SIT/UAT, test cases, Regression and Functional testing with newly added features and ongoing updates, reducing time spent troubleshooting directly with users and increasing efficiency and resolution speed, working closely with tech team to follow and confirm business/domain requirements ❖ Reported and resolved bugs and issues (in Codebeamer/various mgmt software), offering 24/7 support to userbase by working off-hours/more hours than any other member of Bugs & Feedback team ❖ Maintained traceability matrix and checked for accuracy, maintained weekly work logs for Bugs & Feedback team, validated reports across various Menu UI interfaces ❖ *Currently carrying out same roles as part of new project to be released

    • Education

    • BA in Asian Studies

      Old dominion university

      Jan 2009 - Jan 2014 - 5 yr

    • High School - American diploma

      Maggie Walker Governor's School

      Jan 2009 

    Activities

    • English/ESL Tutor/Mentor at ODU

      Volunteering

      Sep 2009 - May 2014 -4 yrs, 8 months

    • Treasurer/Budget/Dues Manager at ODU Quidditch

      Student Activity

      Sep 2009 - Jan 2011 -1 yr, 4 months

    • Administrator/Coordinator at SPCA/Habitat for Humanity

      Volunteering

      Jun 2006 - Jun 2009 -3 yrs

    Achievements

    HS: National Honors Society, French National Honors Society, German National Honors Society, President of Club Asia, Secretary/Treasurer of German Club University: Dean's List/Honors Student, Confucius Institute graduate, Diversity Institute Graduate, Presidential scholarship winner for study abroad in Japan, ESL tutor/mentor, Secretary of Nichi-Bei Club, Treasurer of ODU Quidditch Work: Most promoted employee at HiH (from volunteer all the way to senior staff and co-founder of new project), record for most client tickets handled on troubleshooting/feedback team, set record for most entries on sales leads at Genworth

    Skills

    • Writing/Editing (English)
    • Microsoft Office
    • Social Media
    • Data Administration
    • EFL
    • Client Support
    • FileMaker Pro
    • Salesforce

    Languages

    • English

      Fluent

    • French

      Advanced

    • Japanese

      Intermediate

    • Mandarin

      Intermediate
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