Basic Info

Saadallah Saey

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Bancassurance Operations at GIG

Experience Details

Senior Bancassurance Operations

Manufacturing/Production

Experienced (Non-Manager)

*Alterations to change, delete or add any inquiry in customer's policy within policy life time.
*Withdrawals from Customers' Unit Account Value "UAV" in any investment policy following company's rules.
*Surrenders, which means cancelling an investment policy with a UAV, and cancellations for risk policies.
*Aiding customer's on their daily inquiries whether with financial entities such as banks or any other inquiry regarding any In-Force policy.
*Aiding Billing & Collection team, Claims team or any other department with the latest status of the policies.
*Reinstatement of lapsed policies and addressing the required document to Underwriting team if required.

* Effectively participating in Testing sessions for new phases on the system to insure its compatibility with company's rule. Also participating in New Business tasks such as:
 Issuance of new applications after taking the required life cycle.
 Participating in Quality Control process before the policy is in-forced in the system.
 Reviewing on refunds before signed from Team Manager.


Company Details

GIG

Cairo, Egypt

101-500 employees

Insurance

www.giglt.com.eg

Nov 2015 to present (1 year 1 month)
Reservation at Pegas Touristik

Experience Details

Reservation

Tourism/Travel

Experienced (Non-Manager)

 Working on online System and Confirming rooms with hotels.
 Handling problems with Our Tour Leaders
 Applying New Reservations
 Dealing with complains sent from our partners in Russia, Ukraine & Georgia concerning their guest.
 Handling daily different emails from Flight Crew & Partners asking for special requests or Special information’s in hotels. (Approximate 100 Email per day)
 Always maintaining good relation with Hotel (Reservation Department, Front Office & General Managers), as they help a lot accomplishing and maintaining a great satisfactory level for our guests.


Company Details

Pegas Touristik (multinational)

Sharm el-Sheikh, Egypt

101-500 employees

Travel and Tourism

www.pegast.ru

Aug 2014 to Aug 2015 (1 year)
Technical Support at Sirius Xm Canada

Experience Details

Technical Support

Installation/Maintenance/Repair, Customer Service/Support

Experienced (Non-Manager)

 Receive call from Canadian customers to activate new radios.
 Handle all billing inquires.
 Troubleshoot with customers to resolve their online listening or the satellite radio issues.
 Working as a retention agent.


Company Details

Sirius Xm Canada

6th of October, Egypt

51-100 employees

Telecommunications, Media Production

www.siriusxm.ca

Jan 2013 to Nov 2013 (10 months)
Technical Support at Vodafone

Experience Details

Technical Support

IT/Software Development

Entry Level

 Receiving incoming calls and providing technical support to ADSL problems.
 Provide client support and technical issue resolution Via E-mail, phone and other electronic medium.
 Support customers in billing issues.
 Handles customers' and complaints.
 Ensures quality customer service.
 Working as an intermediate between back office team and other agents.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2012 to Nov 2012 (5 months)

Education

BSC in information technology

Education Details

BSC

information technology

Canadian International College (CIC), Egypt

C / Good / 65 - 75%

N/A

N/A

Canadian International College (CIC)
2004 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saint Fatima Language School

Egypt

2004

C / Good / 65 - 75%

N/A

Saint Fatima Language School
2004

Training and Courses

Training/Course Details

java

May 2014

Next Academy

N/A

Training/Course Details

English

Jul 2013

British Counsil

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCinemaCustomer ServiceDrivingEnglishFamily GatheringFootballGymHard WorkerITIce CreamInformation TechnologyInstallationInsuranceJavaMaintenanceManufacturingMedia ProductionMicrosoft ExcelMicrosoft OutlookMicrosoft WordOperationsOrganizerPegas TouristikPlannerProductionRepairReservationSenior Bancassurance OperationsSoftware DevelopmentSupportSupportiveTechnical SupportTelecommunicationsTourismTravelTravel And TourismTravellingVodafoneWorking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

Less than 1 year

Java

Java

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

customer Service

customer Service

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Planner, Hard worker, Organizer, Supportive

Online Presence

https://www.linkedin.com/in/saad-saye-568a5a51?trk=nav_responsive_tab_profile_pic

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