Basic Info

Saad eldin Mohamed

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English instructor at Berlitz

Experience Details

English instructor

Education/Teaching

Entry Level

N/A


Company Details

Berlitz

Cairo, Egypt

More than 1000 employees

Education

N/A

Mar 2017 to Sep 2017 (6 months)
Quality assurance at Brocklen academy

Experience Details

Quality assurance

Quality

Experienced (Non-Manager)

Project (documinting all processes and recomending any nessary action)


Company Details

Brocklen academy

Cairo, Egypt

11-50 employees

Education

N/A

Sep 2016 to Dec 2016 (3 months)
Process and data entry manager at Dopay

Experience Details

Process and data entry manager

Operations/Management

Entry Level

Handling new clients. Issuing cards. Handling logistics. Card delivery .Updating systems with proper information. Assisting with data entry.
Creating and documenting all operational processes for all departments. mapping system behavior. Solving system issues. Working with system developers to update and maintain the system


Company Details

Dopay (multinational)

Cairo, Egypt

11-50 employees

Banking

N/A

Apr 2015 to May 2016 (1 year 1 month)
Call center agent at Teleperformance

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Sep 2014 to Dec 2014 (3 months)

Achievements


1.Pre-paid card
2.call center
3.couriers and suppliers
4.payments
5.card operations
6.payroll
7. On-boarding and Data Entry


Education

Bachelor's Degree in ancient European civilization

Education Details

Bachelor's Degree

ancient European civilization

Ain Shams University, Egypt

C / Good / 65 - 75%

modern and ancient Greek Italian English Latin

N/A

Ain Shams University
2009 - 2013
High School - Other

High School Details

Other

Gaber El Ansary

Egypt

2007

B / Very Good / 75 - 85%

N/A

Gaber El Ansary
2007

Certifications

icdl
Jul 2009

Certificate details

icdl

Jul 2009

N/A

N/A

N/A

N/A

Certificate details

Bachelor's Degree in ancient European civilization

Sep 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

English conversation

Aug 2011

English course

N/A

Jobseeker photo

Profile Skills and Keywords

AnalyticalAncient European CivilizationArabicBachelor's Degree In Ancient European CivilizationBankingBusiness AnalysisBusiness ModelingCall CenterCall Center AgentComputerComputer SkillsCustomer ServiceDocumentationDopayEducationEnglishEnglish ConversationEnglish InstructorExecutorHard WorkerIcdlManagementMicrosoft OfficeMind GamesOnboardingOrderProcess AnalyzingProcess And Data Entry ManagerProcess ManagmentQuality AssuranceQuality ControlSupportSupportiveTeam PlayerTeam WorkTelecommunicationsTeleperformanceTrainingTv

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Training

Training

: Advanced

: High

:

Less than 1 year

Documentation

Documentation

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Business Analysis

Business Analysis

: Intermediate

: Extreme - I love it!

:

1-3 years

Business modeling

Business modeling

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

call center

call center

: Intermediate

: High

:

Less than 1 year

process analyzing

process analyzing

: Intermediate

: Extreme - I love it!

:

1-3 years

business modeling

business modeling

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Training

Training

: Intermediate

: High

:

Less than 1 year

Onboarding

Onboarding

: Intermediate

: High

:

Less than 1 year

process managment

process managment

: Beginner

: High

:

Less than 1 year

Key Skills

Analytical, Executor, Hard worker, Team Player, Supportive

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