Basic Info

Mohamed Elsaady

10 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Education Account Manager at Microsoft

Experience Details

Education Account Manager

Sales/Retail

Experienced (Non-Manager)

• Tele-account management of Microsoft’s SMB Educations customers to develop quality sales opportunities (through inbound and outbound contact) and grow revenue.
• Maintains a breadth of interaction across all dedicated accounts but ability to focus engagement on the high-revenue potential customers and build solution selling framework.
• Builds relationships and rapport with SMB Education customers and develops an understanding of the customer’s business to establish credibility.
• Responsible for selling Microsoft products (Windows, Office, Servers, Azure, CRM online, IT Academy).
• Ability to establish quality time with Decision Maker Contacts (BDM or TDM as relevant) and address their business interests.
• Probes and explores customer’s opportunities and challenges through effective questioning and active listening; establishes an identified need; proposes relevant Microsoft solutions or licensing options to generate interest and creates a solid value proposition.
• Responsible for maintaining current solution, GTM and licensing knowledge; understanding Microsoft’s big bets and strategic direction to provide relevant advice and customer offerings.
• Active follow-up of self-generated opportunities to establish partner progress and customer satisfaction
• Responsible for maintaining the data integrity of the dedicated Accounts and Contacts; accuracy and clarity of data entered in the CRM tool.
• Follows escalation / transfer and complaints procedures and works within defined Service Level Agreements; sets appropriate customer expectations.
• Actively participates in trainings and briefings; committed to self-development and continuous improvement.
• Provides support for new recruits and openly shares best practices for the benefit of the Sales Rep community.
• Establish necessary business frame for vertical solution selling, while understanding general customer’s business pains.


Company Details

Microsoft

Cairo, Egypt

More than 1000 employees

Education

N/A

Mar 2016 to present (1 year 5 months)
Senior Account Manager at Microtech

Experience Details

Senior Account Manager

Sales/Retail

Experienced (Non-Manager)

Closing sales deal for Microtech products (Desktop application & Cloud application) such as Financial, Human Resources, Manufacturing, Retail and CRM.
- Execute and Deliver on assigned operating plan and targets to assure that business wins profitable & productive services sales in Egypt.
- Secure Installed base opportunities of services, upgrades and revamps across existing fleet.
Identifying new opportunities and grow footprint through creating sales analysis & forecast business plans to sustain desired growth.
- Understand decision making process, and develop strategies to win profitable business from those customers.
- Wing-To-Wing ownership of customer requirements and issue resolution driving positive NPS results.
- Maintain knowledge of market trends, customer needs, competitor actions.
Drive deal structuring, pricing and all other proposal development activities as the sales team's primary proposal interface with projects, platform, global operations, risk management and other functional groups as required.
- Lead deal strategy development and reviews, ultimately obtaining appropriate approvals for pricing, delivery and other commercial terms for specific sales proposals up to a successful negotiation & deal closure.
- Engage resources and technical sales team to scout for new opportunities to enlarge the pipeline of opportunities for new units as well as Maintenance, contractual and technology services portfolio.
- Identifies and qualifies opportunities to establish a pipeline which will meet targets
- Submits accurate and timely monthly sales forecasting to line management
- Maintains a high level of product, services, solution, market and competitive know how
- Updates the CRM database, carries out administrative tasks and use company tools and processes to manage sales deals
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently.


Company Details

Microtech

Cairo, Egypt

51-100 employees

Management Consulting

N/A

Apr 2015 to Mar 2016 (11 months)
Team Manager at AADC

Experience Details

Team Manager

Sales/Retail

Manager

Maintain the service level for the contact to ensure the highest level of customer service.
- Managing, developing and looking after Al Ain Distribution Company call center operation activities and audit process.
- Monitoring the team performance, manage the outliers.
- Managing the quality team and ensure the whole process of Evaluation meeting the standards of ISO.
- Analyze and review the processes of the call center and stores procedures to ensure its compliance.
- Conducting process compliance audits as per the required standard in to ensure the requirements have been met and identify areas of improvements by raising reports and corresponding corrective action reports to call center management.
- Implemented COPC Inc. Standards in the Call Center to enable the organization to measure and improve all activities that support the customer experience.
- Handling complaints from Abu Dhabi e-Government portal and take action accordingly.
- Escalating the unsolved issues for the other departments and follow up till its resolution.
- Distributing the quota for the quality team members to monitor the agents in the call center.
- Helped in migrating from the old call center system (Avaya) to the latest technology implemented and tested (Vocalcom).
- Run customers satisfaction surveys to ensure the progress of customer satisfaction rating are maintained.
- Analysis the customer queries to predict and forecast the calls coming to the call center.
- Updating the customer service guidelines on the AADC website.
- Accomplishes quality assurance objectives by orienting, training, assigning, scheduling, coaching, appraising enforcing policies and procedures and disciplining employees.
Achievements
- Created score card for the agents to manage the performance.
- Created quality sheet for the call center with the weights to measure agents’ performance.
- Increase of the customer satisfaction after conducting the surveys for customer experience.


Company Details

AADC

Al Ain, United Arab Emirates

501-1000 employees

Renewables and Environment

N/A

May 2014 to Jun 2015 (1 year 1 month)
Quality Assurance at Vodafone UK

Experience Details

Quality Assurance

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Jul 2010 to Apr 2014 (3 years 9 months)
Renewal Account Manager at Oracle Romania

Experience Details

Renewal Account Manager

Sales/Retail

Manager

N/A


Company Details

Oracle Romania

Bucharest, Romania

More than 1000 employees

Information Technology Services

N/A

Feb 2006 to Jun 2010 (4 years 4 months)

Education

Bachelor Degree in Economics in Economics

Education Details

Bachelor Degree in Economics

Economics

The Faculty of Economics studies in foreign Languages (English), Romania

B / Very Good / 75 - 85%

N/A

N/A

The Faculty of Economics studies in foreign Languages (English)
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Talaa language school

Egypt

2003

A / Excellent / 85 -100%

N/A

Talaa language school
2003

Certifications

IATA
Dec 2004

Certificate details

IATA

Dec 2004

100 out of 100

N/A

N/A

IATA

N/A

Training and Courses

Training/Course Details

Advanced customer service program.

May 2004

Stefanini ADC - Travelport

N/A

Training/Course Details

Motivation - Team Performance

Jan 2008

Oracle

N/A

Training/Course Details

Sales – Selling the value of Oracle

Jul 2008

Oracle

N/A

Training/Course Details

Pipeline & Forecast Management

May 2009

Vodafone

N/A

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

Account Management & Planning Skills.Advanced Customer Service Program.AnalyticalAudit And Quality Assurance Skills.Business DevelopmentBusiness-orientedCommunicatorConsumer ServicesCustomer ServiceCustomer-orientedEconomicsEducationEducation Account ManagerEnglishFrenchGood IT Knowledge And Solution Skills.IATAInformation Technology ServicesLeaderManagement ConsultingMotivation - Team PerformancePipeline & Forecast ManagementQuality AssuranceRenewables And EnvironmentRenewal Account ManagerRetailRomanianSalesSales Selling The Value Of OracleSenior Account ManagerStrategic Planning Skills & Analytical Thinking.SupportTeam Manager

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Romanian

Romanian

: Advanced

: Advanced

: Advanced

: Advanced

Fields of Expertise

Audit and Quality Assurance Skills.

Audit and Quality Assurance Skills.

: Expert

: Extreme - I love it!

:

3-5 years

Account Management & Planning Skills.

Account Management & Planning Skills.

: Expert

: Extreme - I love it!

:

5-7 years

Good IT Knowledge and Solution Skills.

Good IT Knowledge and Solution Skills.

: Expert

: Extreme - I love it!

:

3-5 years

Strategic Planning Skills & Analytical thinking.

Strategic Planning Skills & Analytical thinking.

: Expert

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Business-oriented, Communicator, Customer-oriented

Online Presence

https://ae.linkedin.com/in/mohsaady

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