Basic Info

Name: Ramy Ramzy

Professional Experience: 10 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Manager

Work Experience

E-Commerce Project Consultant at El Sawy Group for Real Estate Investment

Experience Details

Job Title: E-Commerce Project Consultant

Job Role: Hospitality/Hotels/Food Services

Career Level: Manager

Job Details: o Create project timelines, and manage creative, development milestones and deliverables.
o Manage day-to-day planning, scheduling, tracking and reporting.
o Clearly communicate the progress and results of the team to the rest of the organization.
o Lead the team through successful Identify, Define & Design, Develop, and Launch phases, explaining complex ideas clearly, and managing expectations throughout.
o Prepare project documentation including project plans, statements of works and status reports.
o Keep projects on track through clear identification of deliverables, risk identification/mitigation, issue tracking, escalation management, status meetings, etc
o Ensures timely and appropriate generation, collection, and dissemination of project information.
o Manages relationships with internal stakeholders and external vendors.
o Manages the overall Operations of the ecommerce tools.
o Identifies opportunities to streamline operations and process improvements.
o Gather all requirements for projects that involve external vendors, internal departments and/or both.
o Manage and execute multiple projects at one time.
o Work as a team player with ability to lead a cross-functional project team.
o Drive to keep updated with current web technologies and trends.

Company Details

Name: El Sawy Group for Real Estate Investment

Location: Cairo, Egypt

Size: N/A

Industries: Real Estate/Property Management

Website: www.elsawygroup.com

Jan 2017 to present (6 months)

Regional E-Commerce Manager at Cleopatra Luxury Hotels and Resorts

Experience Details

Job Title: Regional E-Commerce Manager

Job Role: Tourism/Travel

Career Level: Manager

Job Details: - Contracting with all OTAs with rate and special promotion uploading.
- Verify that the hotel is fully activating and optimizing their presence on approved Internet eChannels.
o Ensure that hotel is participating in approved eChannels
o Regularly audit content, images, reviews and star ratings on eChannels, and work with hotel to make appropriate corrections
o Work with regional marketing team to define and execute the hotel eChannel merchandising plan(s)
o Explore with eChannel partners merchandizing opportunities on their site. Inform hotel of these opportunity
o Execute hotels eChannel marketing tactics
o Collaborate with hotel Reservation Leaders and audit hotel performance on eChannels.
- Employ eMarketing strategies and tactics to drive revenue for hotel.
o Use search engine optimization, paid search, email marketing, and other online marketing tactics to increase penetration with target customers
o Collaborate closely with the Regional Marketing team to execute/pull through online Marketing strategies and plans for the hotel.
- Track regularly the bookings improvement and presenting a chart with accurate figures and percentage of increase or decrease with clarifications.
- Set the Best Available Rate (rate structure) in coordination with DOSM and RDOPR.
- Market survey as where we are from our competitors.
- Checking all BTB website which already contracted with sales department to make sure that they are featuring us with good listing, information, images, etc…
- Generate and update website content company (products, content, and promotions).
- Work with agencies to build traffic & sales via the website.
- Plan, define and implement website changes and functional improvements.
- Monitor key performance indicators on the website and develop plans to improve them.
- Social media ads which will generate more likes to our online pages.
- Open accounts are more social media website as Flicker, Pinterest, Instagram, Twitter, etc…

Company Details

Name: Cleopatra Luxury Hotels and Resorts

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Hospitality/Hotels

Website: N/A

Feb 2015 to Jan 2017 (1 year 11 months)

E-Commerce Coordinator at Marriott International - Renaissance Sharm El Sheikh Golden View Beach Resort

Experience Details

Job Title: E-Commerce Coordinator

Job Role: Tourism/Travel

Career Level: Entry Level

Job Details: - Serve as the hotel eCommerce lead, and execute Marriott’s enterprise eCommerce strategy across hotels:
- Ensure that the hotel is fully activated on Marriott.com and its in-language global sites by:
o Implementing and managing the Hotel Web Sites on Marriott.com and its global sites.
o Marketing the Marriott.com Hotel Web Sites:
 Assure that hotel website on Marriott.com and global site is fully optimized to maximize traffic from search engines. Work with Corporate Global eCommerce Services (GES) to coordinate Search Engine Optimization (SEO) tactics and manage the pay-per-click keyword strategy.
 Responsible for offer pull-through on OTA (when needed). Work with partners for campaign optimization.
o Reporting.
o Where appropriate, make a business case to regional Directors of eCommerce to justify new features or functionality on M.com and its global sites that would be critical to serve local market(s).
o Ensure that all web sites, content, collateral, tactics, etc., for the hotel comply with Marriott’s Internet Brand Standards and Policies.
o Monitor for off-strategy web tactics and programs, and take appropriate action either directly or in collaboration with area, region, and/or corporate leadership.
- Verify that the hotel is fully activating and optimizing their presence on approved Internet eChannels.
o Ensure that hotel is participating in approved eChannels.
o Regularly audit content, images, reviews and star ratings on eChannels, and work with hotel to make appropriate corrections.
o Work with regional marketing team to define and execute the hotel eChannel merchandising plan(s).
o Explore with eChannel partners merchandizing opportunities on their site. Inform hotel of these opportunity.
o Execute hotel/cluster eChannel marketing tactics
o Collaborate with hotel Revenue Leaders and audit hotel performance on eChannels.
- Employ eMarketing strategies and tactics to drive revenue for hotel.
o Use search engine optimization, paid search, email marketing, and other online marketing tactics to increase penetration with target customers
o Collaborate closely with the hotel Marketing team to execute/pull through online Brand Marketing strategies and plans for the hotel.
- eCommerce Communication, Training and Education.

Company Details

Name: Marriott International - Renaissance Sharm El Sheikh Golden View Beach Resort (multinational)

Location: Cairo, Egypt

Size: 501-1000 employees

Industries: Hospitality/Hotels

Website: www.marriott.com/sshbr

Feb 2014 to Jan 2015 (11 months)

Contact Center Operations Development Specialist at TE Data

Experience Details

Job Title: Contact Center Operations Development Specialist

Job Role: IT/Software Development

Career Level: Experienced (Non-Manager)

Job Details: - Generate the Call Center daily and monthly reports.
- Update the Call Center processes
- Support the outsourcing projects
- Hold meetings with the Call Center superiors and other Departments to update the workflow
- Enhance the Call Center tools and applications
- Aalyze any issue affecting Contact Centre targets or customer experience
- Unify the process between the sales and technical Call Center
- Develop and update call scripts with all involved parties
- Ensure that the processes and procedures are implemented in a right way.
- Handle the agent’s suggestions sent to the idea mail list
- Contribute the Contact Center Knowledge base and the call scenario contents
- Participate in updating the Contact Center contents on the portal
- Perform any other duties requested by the Direct Manager.

Company Details

Name: TE Data

Location: Giza, Mohandseen, Egypt

Size: More than 1000 employees

Industries: Internet/E-commerce

Website: www.TEData.net

Sep 2010 to Jan 2014 (3 years 4 months)

Sales and Customer Service Representative at TE Data

Experience Details

Job Title: Sales and Customer Service Representative

Job Role: IT/Software Development

Career Level: Entry Level

Job Details: - Answer phones and be ready for unexpected customer’s requests.
- Sell products according to the policy of the company and thereby place orders in the computer system.
- Provide customers with rich data and services information.
- Given certain conditions, transferring customer calls to staff members.
- Identify customer issues with the help of the computer.
- Follow up customer inquiries which are not solved on time.
- Participate on coaching activities meant to enhance professionalism.

Company Details

Name: TE Data

Location: Giza, Mohandseen, Egypt

Size: More then 1000 employees

Industries: Internet/E-commerce

Website: www.TEData.net

Apr 2010 to Sep 2010 (5 months)

Customer Service Representative at Mobinil

Experience Details

Job Title: Customer Service Representative

Job Role: Business Development

Career Level: Entry Level

Company Details

Name: Mobinil

Location: Cairo, Egypt

Size: More than 1000 employees

Industries: Telecommunications

Website: www.Mobinil.com

Feb 2009 to Mar 2010 (1 year 1 month)

Sales Representative “Indoor” at Mobile Shop

Experience Details

Job Title: Sales Representative “Indoor”

Job Role: Sales/Retail

Career Level: Entry Level

Job Details: o Inform the customers with all information about the products that they asking for.
o Convince the customers with the product that they are asking for or convince them with
another product in case it is not available at our branches.
o Handle customer’s complaints.
o Work as a team to achieve branch’s target.

Company Details

Name: Mobile Shop (multinational)

Location: Giza, Egypt, Egypt

Size: More than 1000 employees

Industries: Retail

Website: https://mobileshop.com.eg/

Aug 2008 to Feb 2009 (6 months)

Assistant IT (Training) at El-Fady

Experience Details

Job Title: Assistant IT (Training)

Job Role: IT/Software Development

Career Level: Student

Job Details: N/A

Company Details

Name: El-Fady

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Computer Networking

Website: N/A

Jul 2006 to Jan 2007 (6 months)

Achievements

See Achievements

Achievements as Regional E-Commerce Manager at Cleopatra Luxury Hotels and Resorts (2015 - 2017)
1. Top 10 Producers in Booking.com and Expedia.com Monthly Report.
2. Contracted with new OTAs to generate more revenue and to increase our Resorts visibility.
3. Opened new Social Media Accounts.

Projects:
1. Grand Opening of Cleopatra Luxury Beach Resort Makadi Bay "Adults Only" - October, 2015
2. Website Booking Engine for Cleopatra Luxury Hotels and Resorts - November, 2015
3. Christmas Event at British School in Cairo, Egypt - December, 2015

Achievements as E-Commerce Coordinator at Marriott International - Renaissance Sharm El Sheikh Golden View Beach Resort (2014 - 2015)
Top 10 Producers in Booking.com and Expedia.com Monthly Report.

Achievements as Contact Center Operations Development Specialist at TE Data (2010 - 2014)
Projects:
1. TE Data Branches Web App. - Internal App. For TE Data's Employees - June, 2013
2. TE Data 4U Web Simulation - Internal Simulation for TE Data's Employees - September, 2013
3. SSP Simulation "Self Services Project" - Internal Simulation for TE Data's Employees - September, 2013

Other achievements in school, university, sports, etc...
Got Excellent degree in our graduation project. Joined Basketball teams in School and University.

Education

Computer Science, Information Systems Section in Information Systems

Culture & Science City

2003 - 2007

High School - Other

Shoubra El-Fondokeya

2003

Certifications

Network+

Sep 2007

Certificate details

Certificate Name: Network+

Date Awarded: Sep 2007

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Vision Academy

Description: N/A

Facebook Ad Reporting

Feb 2016

Certificate details

Certificate Name: Facebook Ad Reporting

Date Awarded: Feb 2016

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Facebook

Description: N/A

Facebook Ads Manager

Feb 2016

Certificate details

Certificate Name: Facebook Ads Manager

Date Awarded: Feb 2016

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Facebook

Description: N/A

Increase 20% Direct/Indirect Revenue within 100 Days - Six Circles for Hospitality Digital Planning

May 2016

Certificate details

Certificate Name: Increase 20% Direct/Indirect Revenue within 100 Days - Six Circles for Hospitality Digital Planning

Date Awarded: May 2016

Score: N/A

Result URL: https://www.udemy.com/certificate/UC-DAG7AYC2/

Result ID: N/A

Organization Issuing Certificate: Udemy.com

Description: N/A

How your hotel can rank higher on TripAdvisor in 90 Days

May 2016

Certificate details

Certificate Name: How your hotel can rank higher on TripAdvisor in 90 Days

Date Awarded: May 2016

Score: N/A

Result URL: https://www.udemy.com/certificate/UC-290L2ON2/

Result ID: N/A

Organization Issuing Certificate: Udemy.com

Description: N/A

How To Create A Digital Magazine App Business

May 2016

Certificate details

Certificate Name: How To Create A Digital Magazine App Business

Date Awarded: May 2016

Score: N/A

Result URL: https://www.udemy.com/certificate/UC-AWNQCMVT/

Result ID: N/A

Organization Issuing Certificate: Udemy.com

Description: N/A

Developing Mind Power and Inner Skills

Apr 2010

Certificate details

Certificate Name: Developing Mind Power and Inner Skills

Date Awarded: Apr 2010

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: TE Data

Description: N/A

CPD, Diploma in Digital Marketing

Jul 2016

Certificate details

Certificate Name: CPD, Diploma in Digital Marketing

Date Awarded: Jul 2016

Score: 85% out of 100%

Result URL: http://www.slideshare.net/RamyRamzy1/cpd-diploma-in-digital-marketing-shaw-academy

Result ID: N/A

Organization Issuing Certificate: Shaw Academy

Description: N/A

The Digital Garage Certification

Apr 2017

Certificate details

Certificate Name: The Digital Garage Certification

Date Awarded: Apr 2017

Score: N/A

Result URL: https://www.slideshare.net/RamyRamzy1/the-digital-garage-certification-75417120

Result ID: N/A

Organization Issuing Certificate: Google

Description: N/A

SEO: Ecommerce

Apr 2017

Certificate details

Certificate Name: SEO: Ecommerce

Date Awarded: Apr 2017

Score: N/A

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Linkedin

Description: N/A

Mobile Sites Certification

Jun 2017

Certificate details

Certificate Name: Mobile Sites Certification

Date Awarded: Jun 2017

Score: N/A

Result URL: https://www.google.com/partners/#p_certification_html;cert=10

Result ID: 5397134683

Organization Issuing Certificate: Google

Description: N/A

Training and Courses

eCommerce Inventory Management. at Marriott

Mar 2014

Training/Course Details

Training Name: eCommerce Inventory Management.

Date: Mar 2014

Institution: Marriott

Description: N/A

Maximizing TripAdvisor for Your Hotel. at Marriott

Mar 2014

Training/Course Details

Training Name: Maximizing TripAdvisor for Your Hotel.

Date: Mar 2014

Institution: Marriott

Description: N/A

Mobile Guest Services Certification. at Marriott

Mar 2014

Training/Course Details

Training Name: Mobile Guest Services Certification.

Date: Mar 2014

Institution: Marriott

Description: N/A

Rewarding Events Policy Acknowledgement and Pledge. at Marriott

Mar 2014

Training/Course Details

Training Name: Rewarding Events Policy Acknowledgement and Pledge.

Date: Mar 2014

Institution: Marriott

Description: N/A

Marriott Rewards Rewarding Events. at Marriott

Mar 2014

Training/Course Details

Training Name: Marriott Rewards Rewarding Events.

Date: Mar 2014

Institution: Marriott

Description: N/A

Adopting the Appropriate Management Style. at Marriott

Mar 2014

Training/Course Details

Training Name: Adopting the Appropriate Management Style.

Date: Mar 2014

Institution: Marriott

Description: N/A

Addressing and Redistributing E-mail. at Marriott

Mar 2014

Training/Course Details

Training Name: Addressing and Redistributing E-mail.

Date: Mar 2014

Institution: Marriott

Description: N/A

Communicating a Shared Vision. at Marriott

Mar 2014

Training/Course Details

Training Name: Communicating a Shared Vision.

Date: Mar 2014

Institution: Marriott

Description: N/A

Building Upward Relationships. at Marriott

Mar 2014

Training/Course Details

Training Name: Building Upward Relationships.

Date: Mar 2014

Institution: Marriott

Description: N/A

Business Etiquette in Introductions. at Marriott

Mar 2014

Training/Course Details

Training Name: Business Etiquette in Introductions.

Date: Mar 2014

Institution: Marriott

Description: N/A

Basic Presentation Skills: Creating a Presentation. at Marriott

Mar 2014

Training/Course Details

Training Name: Basic Presentation Skills: Creating a Presentation.

Date: Mar 2014

Institution: Marriott

Description: N/A

Information Security and Protection Training (ISPT) - eLearning 2014. at Marriott

Mar 2014

Training/Course Details

Training Name: Information Security and Protection Training (ISPT) - eLearning 2014.

Date: Mar 2014

Institution: Marriott

Description: N/A

Risk Management: Introduction. at Marriott

Mar 2014

Training/Course Details

Training Name: Risk Management: Introduction.

Date: Mar 2014

Institution: Marriott

Description: N/A

Risk Management: Security Is Everyone's Responsibility. at Marriott

Mar 2014

Training/Course Details

Training Name: Risk Management: Security Is Everyone's Responsibility.

Date: Mar 2014

Institution: Marriott

Description: N/A

Business We Do - Marriott International - English (Online). at Marriott

Mar 2014

Training/Course Details

Training Name: Business We Do - Marriott International - English (Online).

Date: Mar 2014

Institution: Marriott

Description: N/A

Creating Work/Life Balance. at Marriott

Mar 2014

Training/Course Details

Training Name: Creating Work/Life Balance.

Date: Mar 2014

Institution: Marriott

Description: N/A

Problem Solving and Decision Making. at TE Data

Nov 2013

Training/Course Details

Training Name: Problem Solving and Decision Making.

Date: Nov 2013

Institution: TE Data

Description: N/A

Presentation Skills. at TE Data

Nov 2013

Training/Course Details

Training Name: Presentation Skills.

Date: Nov 2013

Institution: TE Data

Description: N/A

Time Management. at TE Data

Nov 2013

Training/Course Details

Training Name: Time Management.

Date: Nov 2013

Institution: TE Data

Description: N/A

English and reached level 10. at AXON

Aug 2008

Training/Course Details

Training Name: English and reached level 10.

Date: Aug 2008

Institution: AXON

Description: N/A

ACCESS. at AXON

Aug 2008

Training/Course Details

Training Name: ACCESS.

Date: Aug 2008

Institution: AXON

Description: N/A

CCNA at V Academy

Sep 2007

Training/Course Details

Training Name: CCNA

Date: Sep 2007

Institution: V Academy

Description: N/A

NETWORK+. at Vision Academy

Sep 2007

Training/Course Details

Training Name: NETWORK+.

Date: Sep 2007

Institution: Vision Academy

Description: N/A

How to deal with people and marketing assets. at Dynamic Dezyne Group

Nov 2007

Training/Course Details

Training Name: How to deal with people and marketing assets.

Date: Nov 2007

Institution: Dynamic Dezyne Group

Description: N/A

SEO Online Training. at Self-Study

Jan 2015

Training/Course Details

Training Name: SEO Online Training.

Date: Jan 2015

Institution: Self-Study

Description: N/A

MCSE. at Self-Study

Mar 2009

Training/Course Details

Training Name: MCSE.

Date: Mar 2009

Institution: Self-Study

Description: N/A

MySQL. at Self-Study

Mar 2009

Training/Course Details

Training Name: MySQL.

Date: Mar 2009

Institution: Self-Study

Description: N/A

Digital Analytics Fundamentals (Score: 100%) at Google

Feb 2016

Training/Course Details

Training Name: Digital Analytics Fundamentals (Score: 100%)

Date: Feb 2016

Institution: Google

Description: N/A

AdWords Fundamentals (Score: 88%) at Google

Feb 2016

Training/Course Details

Training Name: AdWords Fundamentals (Score: 88%)

Date: Feb 2016

Institution: Google

Description: N/A

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