Basic Info

Ramy Ramzy

8 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Regional E-Commerce Manager at Cleopatra Luxury Hotels and Resorts

Experience Details

Regional E-Commerce Manager

Tourism/Travel

Manager

- Contracting with all OTAs with rate and special promotion uploading.
- Verify that the hotel is fully activating and optimizing their presence on approved Internet eChannels.
o Ensure that hotel is participating in approved eChannels
o Regularly audit content, images, reviews and star ratings on eChannels, and work with hotel to make appropriate corrections
o Work with regional marketing team to define and execute the hotel eChannel merchandising plan(s)
o Explore with eChannel partners merchandizing opportunities on their site. Inform hotel of these opportunity
o Execute hotels eChannel marketing tactics
o Collaborate with hotel Reservation Leaders and audit hotel performance on eChannels.
- Employ eMarketing strategies and tactics to drive revenue for hotel.
o Use search engine optimization, paid search, email marketing, and other online marketing tactics to increase penetration with target customers
o Collaborate closely with the Regional Marketing team to execute/pull through online Marketing strategies and plans for the hotel.
- Track regularly the bookings improvement and presenting a chart with accurate figures and percentage of increase or decrease with clarifications.
- Set the Best Available Rate (rate structure) in coordination with DOSM and RDOPR.
- Market survey as where we are from our competitors.
- Checking all BTB website which already contracted with sales department to make sure that they are featuring us with good listing, information, images, etc…
- Generate and update website content company (products, content, and promotions).
- Work with agencies to build traffic & sales via the website.
- Plan, define and implement website changes and functional improvements.
- Monitor key performance indicators on the website and develop plans to improve them.
- Social media ads which will generate more likes to our online pages.
- Open accounts are more social media website as Flicker, Pinterest, Instagram, Twitter, etc…


Company Details

Cleopatra Luxury Hotels and Resorts

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Feb 2015 to present (1 year 10 months)
E-Commerce Coordinator at Marriott International - Renaissance Sharm El Sheikh Golden View Beach Resort

Experience Details

E-Commerce Coordinator

Tourism/Travel

Entry Level

- Serve as the hotel eCommerce lead, and execute Marriott’s enterprise eCommerce strategy across hotels:
- Ensure that the hotel is fully activated on Marriott.com and its in-language global sites by:
o Implementing and managing the Hotel Web Sites on Marriott.com and its global sites.
o Marketing the Marriott.com Hotel Web Sites:
 Assure that hotel website on Marriott.com and global site is fully optimized to maximize traffic from search engines. Work with Corporate Global eCommerce Services (GES) to coordinate Search Engine Optimization (SEO) tactics and manage the pay-per-click keyword strategy.
 Responsible for offer pull-through on OTA (when needed). Work with partners for campaign optimization.
o Reporting.
o Where appropriate, make a business case to regional Directors of eCommerce to justify new features or functionality on M.com and its global sites that would be critical to serve local market(s).
o Ensure that all web sites, content, collateral, tactics, etc., for the hotel comply with Marriott’s Internet Brand Standards and Policies.
o Monitor for off-strategy web tactics and programs, and take appropriate action either directly or in collaboration with area, region, and/or corporate leadership.
- Verify that the hotel is fully activating and optimizing their presence on approved Internet eChannels.
o Ensure that hotel is participating in approved eChannels.
o Regularly audit content, images, reviews and star ratings on eChannels, and work with hotel to make appropriate corrections.
o Work with regional marketing team to define and execute the hotel eChannel merchandising plan(s).
o Explore with eChannel partners merchandizing opportunities on their site. Inform hotel of these opportunity.
o Execute hotel/cluster eChannel marketing tactics
o Collaborate with hotel Revenue Leaders and audit hotel performance on eChannels.
- Employ eMarketing strategies and tactics to drive revenue for hotel.
o Use search engine optimization, paid search, email marketing, and other online marketing tactics to increase penetration with target customers
o Collaborate closely with the hotel Marketing team to execute/pull through online Brand Marketing strategies and plans for the hotel.
- eCommerce Communication, Training and Education.


Company Details

Marriott International - Renaissance Sharm El Sheikh Golden View Beach Resort (multinational)

Cairo, Egypt

501-1000 employees

Hospitality/Hotels

www.marriott.com/sshbr

Feb 2014 to Jan 2015 (11 months)
Contact Center Operations Development Specialist at TE Data

Experience Details

Contact Center Operations Development Specialist

IT/Software Development

Experienced (Non-Manager)

- Generate the Call Center daily and monthly reports.
- Update the Call Center processes
- Support the outsourcing projects
- Hold meetings with the Call Center superiors and other Departments to update the workflow
- Enhance the Call Center tools and applications
- Aalyze any issue affecting Contact Centre targets or customer experience
- Unify the process between the sales and technical Call Center
- Develop and update call scripts with all involved parties
- Ensure that the processes and procedures are implemented in a right way.
- Handle the agent’s suggestions sent to the idea mail list
- Contribute the Contact Center Knowledge base and the call scenario contents
- Participate in updating the Contact Center contents on the portal
- Perform any other duties requested by the Direct Manager.


Company Details

TE Data

Giza, Mohandseen, Egypt

More than 1000 employees

Internet/E-commerce

www.TEData.net

Sep 2010 to Jan 2014 (3 years 4 months)
Sales and Customer Service Representative at TE Data

Experience Details

Sales and Customer Service Representative

IT/Software Development

Entry Level

- Answer phones and be ready for unexpected customer’s requests.
- Sell products according to the policy of the company and thereby place orders in the computer system.
- Provide customers with rich data and services information.
- Given certain conditions, transferring customer calls to staff members.
- Identify customer issues with the help of the computer.
- Follow up customer inquiries which are not solved on time.
- Participate on coaching activities meant to enhance professionalism.


Company Details

TE Data

Giza, Mohandseen, Egypt

More then 1000 employees

Internet/E-commerce

www.TEData.net

Apr 2010 to Sep 2010 (5 months)
Customer Service Representative at Mobinil

Experience Details

Customer Service Representative

Business Development

Entry Level

- Answer phones and be ready for unexpected customer’s requests.
- Sell products according to the policy of the company and thereby place orders in the computer system.
- Provide customers with rich data and services information.
- Given certain conditions, transferring customer calls to staff members.
- Identify customer issues with the help of the computer.
- Follow up customer inquiries which are not solved on time.
- Participate on coaching activities meant to enhance professionalism.


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications

www.Mobinil.com

Feb 2009 to Mar 2010 (1 year 0 month)
Sales Representative “Indoor” at Mobile Shop

Experience Details

Sales Representative “Indoor”

Sales/Retail

Entry Level

o Inform the customers with all information about the products that they asking for.
o Convince the customers with the product that they are asking for or convince them with
another product in case it is not available at our branches.
o Handle customer’s complaints.
o Work as a team to achieve branch’s target.


Company Details

Mobile Shop (multinational)

Giza, Egypt, Egypt

More than 1000 employees

Retail

https://mobileshop.com.eg/

Aug 2008 to Feb 2009 (6 months)
Assistant IT (Training) at El-Fady

Experience Details

Assistant IT (Training)

IT/Software Development

Student

N/A


Company Details

El-Fady

Cairo, Egypt

11-50 employees

Computer Networking

N/A

Jul 2006 to Jan 2007 (6 months)

Achievements


1. Top 10 Producers in Booking.com and Expedia.com Monthly Report.
2. Contracted with new OTAs to generate more revenue and to increase our Resorts visibility.
3. Opened new Social Media Accounts.

Projects:
1. Grand Opening of Cleopatra Luxury Beach Resort Makadi Bay "Adults Only" - October, 2015
2. Website Booking Engine for Cleopatra Luxury Hotels and Resorts - November, 2015
3. Christmas Event at British School in Cairo, Egypt - December, 2015


Top 10 Producers in Booking.com and Expedia.com Monthly Report.


Projects:
1. TE Data Branches Web App. - Internal App. For TE Data's Employees - June, 2013
2. TE Data 4U Web Simulation - Internal Simulation for TE Data's Employees - September, 2013
3. SSP Simulation "Self Services Project" - Internal Simulation for TE Data's Employees - September, 2013


Got Excellent degree in our graduation project. Joined Basketball teams in School and University.

Education

Computer Science, Information Systems Section in Information Systems

Education Details

Computer Science, Information Systems Section

Information Systems

Culture & Science City, Egypt

Not specified

N/A

N/A

Culture & Science City
2003 - 2007
High School - Other

High School Details

Other

Shoubra El-Fondokeya

Egypt

2003

B / Very Good / 75 - 85%

N/A

Shoubra El-Fondokeya
2003

Certifications

Network+
Sep 2007

Certificate details

Network+

Sep 2007

N/A

N/A

N/A

Vision Academy

N/A

Certificate details

Facebook Ad Reporting

Feb 2016

N/A

N/A

N/A

Facebook

N/A

Certificate details

Facebook Ads Manager

Feb 2016

N/A

N/A

N/A

Facebook

N/A

Certificate details

Increase 20% Direct/Indirect Revenue within 100 Days - Six Circles for Hospitality Digital Planning

May 2016

N/A

https://www.udemy.com/certificate/UC-DAG7AYC2/

N/A

Udemy.com

N/A

Certificate details

How your hotel can rank higher on TripAdvisor in 90 Days

May 2016

N/A

https://www.udemy.com/certificate/UC-290L2ON2/

N/A

Udemy.com

N/A

Certificate details

How To Create A Digital Magazine App Business

May 2016

N/A

https://www.udemy.com/certificate/UC-AWNQCMVT/

N/A

Udemy.com

N/A

Certificate details

Developing Mind Power and Inner Skills

Apr 2010

N/A

N/A

N/A

TE Data

N/A

Certificate details

CPD, Diploma in Digital Marketing

Jul 2016

85% out of 100%

http://www.slideshare.net/RamyRamzy1/cpd-diploma-in-digital-marketing-shaw-academy

N/A

Shaw Academy

N/A

Training and Courses

Training/Course Details

eCommerce Inventory Management.

Mar 2014

Marriott

N/A

Training/Course Details

Maximizing TripAdvisor for Your Hotel.

Mar 2014

Marriott

N/A

Training/Course Details

Mobile Guest Services Certification.

Mar 2014

Marriott

N/A

Training/Course Details

Rewarding Events Policy Acknowledgement and Pledge.

Mar 2014

Marriott

N/A

Training/Course Details

Marriott Rewards Rewarding Events.

Mar 2014

Marriott

N/A

Training/Course Details

Adopting the Appropriate Management Style.

Mar 2014

Marriott

N/A

Training/Course Details

Addressing and Redistributing E-mail.

Mar 2014

Marriott

N/A

Training/Course Details

Communicating a Shared Vision.

Mar 2014

Marriott

N/A

Training/Course Details

Building Upward Relationships.

Mar 2014

Marriott

N/A

Training/Course Details

Business Etiquette in Introductions.

Mar 2014

Marriott

N/A

Training/Course Details

Basic Presentation Skills: Creating a Presentation.

Mar 2014

Marriott

N/A

Training/Course Details

Information Security and Protection Training (ISPT) - eLearning 2014.

Mar 2014

Marriott

N/A

Training/Course Details

Risk Management: Introduction.

Mar 2014

Marriott

N/A

Training/Course Details

Risk Management: Security Is Everyone's Responsibility.

Mar 2014

Marriott

N/A

Training/Course Details

Business We Do - Marriott International - English (Online).

Mar 2014

Marriott

N/A

Training/Course Details

Creating Work/Life Balance.

Mar 2014

Marriott

N/A

Training/Course Details

Problem Solving and Decision Making.

Nov 2013

TE Data

N/A

Training/Course Details

Presentation Skills.

Nov 2013

TE Data

N/A

Training/Course Details

Time Management.

Nov 2013

TE Data

N/A

Training/Course Details

English and reached level 10.

Aug 2008

AXON

N/A

ACCESS. at AXON
Aug 2008

Training/Course Details

ACCESS.

Aug 2008

AXON

N/A

Training/Course Details

CCNA

Sep 2007

V Academy

N/A

Training/Course Details

NETWORK+.

Sep 2007

Vision Academy

N/A

Training/Course Details

How to deal with people and marketing assets.

Nov 2007

Dynamic Dezyne Group

N/A

Training/Course Details

SEO Online Training.

Jan 2015

Self-Study

N/A

Training/Course Details

MCSE.

Mar 2009

Self-Study

N/A

Training/Course Details

MySQL.

Mar 2009

Self-Study

N/A

Training/Course Details

Digital Analytics Fundamentals (Score: 100%)

Feb 2016

Google

N/A

Training/Course Details

AdWords Fundamentals (Score: 88%)

Feb 2016

Google

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

ACCESS.Achieve GoalsAdWords Fundamentals (Score: 88%)Addressing And Redistributing E-mail.Adobe After Effects CS5.Adobe DreamweaverAdobe Photoshop 7, 8 CS & CS2.Adobe Premiere Pro CS3.Adopting The Appropriate Management Style.AnalyticalArabicAssistant IT (Training)BasektballBasic Presentation Skills: Creating A Presentation.Building Upward Relationships.BusinessBusiness DevelopmentBusiness Etiquette In Introductions.Business We Do - Marriott International - English (Online).CCNACPD, Diploma In Digital MarketingChallengeCommunicating A Shared Vision.ComputerComputer NetworkingContact Center Operations Development SpecialistCreating Work/Life Balance.CreativeCustomer Service RepresentativeDesignDevelopDeveloping Mind Power And Inner SkillsDigital Analytics Fundamentals (Score: 100%)Digital MarketingDogsE-Commerce CoordinatorE-MarketingE-commerceECommerce Inventory Management.EnglishEnglish And Reached Level 10.Facebook Ad ReportingFacebook Ads ManagerHTMLHard WorkerHospitalityHotelsHow To Create A Digital Magazine App BusinessHow To Deal With People And Marketing Assets.How Your Hotel Can Rank Higher On TripAdvisor In 90 DaysITIncrease 20% Direct/Indirect Revenue Within 100 Days - Six Circles For Hospitality Digital PlanningInformation Security And Protection Training (ISPT) - ELearning 2014.Information SystemsInternetLearnLearn New Things Related To My FieldMCSE.Marriott International - Renaissance Sharm El Sheikh Golden View Beach ResortMarriott Rewards Rewarding Events.Maximizing TripAdvisor For Your Hotel.Microsoft ExcelMicrosoft FrontPageMicrosoft InfoPathMicrosoft OneNoteMicrosoft OutlookMicrosoft PowerPointMicrosoft ProjectMicrosoft PublisherMicrosoft VisioMicrosoft WindowsMicrosoft WordMobile Guest Services Certification.Mobile ShopMySQL.NETWORK+.Network+New IdeasPHPPresentation Skills.Problem SolverProblem SolvingProblem Solving And Decision Making.Regional E-Commerce ManagerResearchRetailRewarding Events Policy Acknowledgement And Pledge.Risk Management: Introduction.Risk Management: Security Is Everyone's Responsibility.SEO Online Training.SalesSales And Customer Service RepresentativeSales Representative IndoorSoftware DevelopmentSuccessSwimmingSwishMaxTeam PlayerTelecommunicationsTime Management.TourismTravelWeb MakerWindows Movie Maker

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Windows Movie maker

Windows Movie maker

: Expert

: Extreme - I love it!

:

More than 7 years

Web Maker

Web Maker

: Expert

: Little

:

Less than 1 year

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft FrontPage

Microsoft FrontPage

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Publisher

Microsoft Publisher

: Expert

: Little

:

5-7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop 7, 8 CS & CS2.

Adobe Photoshop 7, 8 CS & CS2.

: Advanced

: Extreme - I love it!

:

5-7 years

Adobe Dreamweaver

Adobe Dreamweaver

: Advanced

: Extreme - I love it!

:

5-7 years

SwishMax

SwishMax

: Advanced

: High

:

3-5 years

HTML

HTML

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Project

Microsoft Project

: Advanced

: High

:

5-7 years

Microsoft Visio

Microsoft Visio

: Advanced

: High

:

1-3 years

PHP

PHP

: Intermediate

: High

:

3-5 years

Microsoft InfoPath

Microsoft InfoPath

: Intermediate

: Medium

:

More than 7 years

Microsoft OneNote

Microsoft OneNote

: Intermediate

: Medium

:

More than 7 years

Adobe Premiere Pro CS3.

Adobe Premiere Pro CS3.

: Beginner

: High

:

Less than 1 year

Adobe After Effects CS5.

Adobe After Effects CS5.

: Beginner

: High

:

Less than 1 year

Fields of Expertise

E-Commerce

E-Commerce

: Expert

: Extreme - I love it!

:

More than 7 years

E-Marketing

E-Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Digital Marketing

Digital Marketing

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Creative, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/ryramzyhttps://www.facebook.com/ryramzyhttps://twitter.com/ryramzyhttps://www.instagram.com/ryramzi

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