Basic Info

Ruba Saeed

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR Recruitment Specialist at Wasla Outsourcing

Experience Details

HR Recruitment Specialist

Human Resources

Experienced (Non-Manager)

Supervise & interact closely with staffing coordinators in charge of assigned hires as well as continuous follow up with on-boarding
- Setting KPIs and provide feedback to subordinates
- Support supervisor with weekly update on recruitment progress.
- Monitor and evaluate the weekly and monthly performance for each subordinate.
- Ensure compliance of recruitment processes (evaluation criteria, Reports etc.) to all team
- Discussing with line managers for job specifications, job duties, qualifications and skills.
- Receiving Hiring Request from the Client and working on it with a SL time
- Filing and maintaining candidates database for future open positions
- Preparing weekly and monthly reports to the recruitment manager
- Determine hiring and headcount needs.
- Participate in writing Job Analysis and announcement for the requested jobs by the client.
- Provide on the spot coaching to subordinates


Company Details

Wasla Outsourcing

Cairo, Egypt

More than 1000 employees

Telecommunications, Human Resources

www.wasla.com

Mar 2015 to Dec 2016 (1 year 9 months)
HR Recruitment Coordinator at Wasla Outsourcing

Experience Details

HR Recruitment Coordinator

Human Resources

Entry Level

- Develop a pool of qualified candidates in advance of need contacting community services, colleges, employment agencies and uploading job in recruitment media and social media (Linkedin, Facebook,Wuzzuf, and Jobzella)
- Participating in employment fairs.
- Perform all data entry and proper filling system to keep a qualified candidates database and CV bank for all screened CVs received to be categorized as appropriate.
- Determines applicant requirements by studying job description and job specifications
- Build networks to find qualified passive candidates.
- Conduct phone screening and face to face interviews in a professional and presentable manner.
- Attend interviews with line managers & clients for calibration purpose
- Conduct orientation sessions to potential applicants to qualify them for final interviews
- Assist in modifying & updating job descriptions and specifications.
- Submitting daily & weekly performance reports.
- Participate in updating the company Job Descriptions
- Perform other related duties as required.


Company Details

Wasla Outsourcing

Cairo, Egypt

N/A

Telecommunications, Human Resources , Accounting and Auditing Services

www.wasla.com

May 2014 to Dec 2016 (2 years 7 months)
Customer service Representative at Vodafone International services

Experience Details

Customer service Representative

Customer Service/Support

Experienced (Non-Manager)

- Provide English Customers with the assistance needed for their account and the company products.
- Ability to reach customer satisfaction for any support needed related to technical stuff in
coverage,and handset.
- Ability to create a smooth communication link between customers and the other departments.
- Ability to handle customers' anger, and frustration when needed in difficult problems.
- Surfing the net in assisting customers for their inquiries.
- High adherence in customer operation department policies.
- Achieving the requirements needed to the operations.
- Ability to work in a team work, helping the new employees in product knowledge.
- Ability to make a material for the training team to be delivered to the new employees.
- Supporting customers in their billing inquiries, handling hard calls and their complaints within
the service level required.


Company Details

Vodafone International services (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.co.uk/

Nov 2011 to Jan 2014 (2 years 2 months)

Achievements


received a letter of achievement for 3 months as a Team Head


Education

College Diploma in Human Resource Management

Education Details

College Diploma

Human Resource Management

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

N/A

N/A

American University in Cairo (AUC)
2015 - 2016
BA in Languages

Education Details

BA

Languages

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Soeurs de Notre-Dame des Apotres

Egypt

2008

A / Excellent / 85 -100%

Heliopolis

Soeurs de Notre-Dame des Apotres
2008

Training and Courses

HRM at YAT
Apr 2014

Training/Course Details

HRM

Apr 2014

YAT

N/A

Training/Course Details

English Conversation

Feb 2010

Berlitz

N/A

Training/Course Details

ICDL

Apr 2011

Misr Acadmey

N/A

Training/Course Details

Human Resoruces Management

Mar 2015

American University in Cairp

Recruitment & Selection Organizational Behavior ER & Labor Law

Training/Course Details

Excel for HR

Mar 2016

Syndicate of Commercial Professions

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

Accounting And Auditing ServicesArabicCreativeCustomer ServiceCustomer Service RepresentativeCustomer-orientedEnglishEnglish ConversationEnglish LanguageExcel For HRFrenchHR Recruitment CoordinatorHR Recruitment SpecialistHRMHandles StressHard WorkerHuman Resoruces ManagementHuman Resource ManagementHuman ResourcesICDLInterviewingLanguagesLeadershipMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMusicNegotiatorPaintingPhone ScreeningReadingRecruitmentSupportTeachingTeam PerformanceTelecommunicationsTrainingTravellingVodafone International ServicesWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

1-3 years

Recruitment

Recruitment

: Expert

: Extreme - I love it!

:

1-3 years

Interviewing

Interviewing

: Expert

: Extreme - I love it!

:

3-5 years

Phone Screening

Phone Screening

: Expert

: Extreme - I love it!

:

3-5 years

Leadership

Leadership

: Advanced

: High

:

1-3 years

Team Performance

Team Performance

: Advanced

: High

:

1-3 years

English Language

English Language

: Advanced

: Extreme - I love it!

:

Less than 1 year

Training

Training

: Advanced

: Extreme - I love it!

:

1-3 years

Teaching

Teaching

: Little knowledge

: High

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Customer-oriented, Creative, Handles Stress

Online Presence

http://www.linkedin.com/profile/view?id=325556061&trk=nav_responsive_tab_profilen/an/a

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