Royston O'Connor

Work Experience

Indeed & Glassdoor

Nov 2018 - Mar 2025 -6 yrs, 4 months

India

Job Details:- Managed a portfolio of 45+ enterprise clients worth $300k across APAC with 3+ product offerings. - Executed data-driven digital ad campaigns and online promotions using BI tools. - Analyzed branding metrics for Fortune 500 clients and developed ROI-focused strategies. - Implemented product feedback in collaboration with product and strategy teams. - Achieved high renewal rates and exceeded client satisfaction goals.

Dineout – Times Internet

Apr 2016 - Oct 2018 -2 yrs, 6 months

India

Job Details:- Oversaw backend setup and CRM integration for in-restaurant ordering solutions. - Communicated technical product features to stakeholders effectively. - Handled escalations, payment disputes, event campaigns, and coupon issues. - Supported product launches, including Inresto table & waitlist management.

Nearbuy.com (formerly Groupon)

Jul 2013 - Apr 2016 -2 yrs, 9 months

India

Job Details:- Managed post-sale support for 5,000+ clients across North and East India. - Coordinated deal setup: pricing, copywriting, images, and previews. - Acted as a liaison between clients and internal teams for seamless service delivery.

[24]7 Customer – Expedia.com

Oct 2011 - Jul 2013 -1 yr, 9 months

India

Job Details:- Monitored and improved service quality across a 25-member team. - Conducted call calibrations, provided feedback, and mentored new hires. - Delivered client presentations on team performance and quality benchmarks. - Recognized as an SME and mentor for process and tool training.