Rowan Mohamed Abdallah

Technical Support Engineer

• Job Details:Coordinated service dispatch requests and followed up with field engineers to ensure timely interventions. Handled order processing and logistics based on customer-specific requirements. Resolved order-blocking issues through internal and external escalation management. Performed preventive maintenance and service tasks for Hamilton vents, Medin CPAP, and MEG infant incubators. Provided clinical staff with technical training and product orientation. Maintained accurate service reports and resolved escalated customer issues. Maintained and updated maintenance records, complaints, and supply orders. Managed internal and external service documentation and complaint tracking systems. Managed customer quotations, complaints, and return goods authorization (RGA/CER).

Clinical Engineer Intern

• Job Details:Conducted acceptance inspections and equipment calibration. Identified required test equipment and performed technical evaluations. Generated technical troubleshooting documentation based on service manuals.

Clinical Engineer Intern

• Job Details:Conducted acceptance inspections and equipment calibration. Identified required test equipment and performed technical evaluations. Generated technical troubleshooting documentation based on service manuals.