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Multi-Unit Brand Manager

• Job Details:Successfully launched four high-end outlets under the Joël Robuchon brand; ensuring full brand alignment and operational readiness. Built high-performing FOH and BOH teams; developed SOPs and detailed training manuals. Conducted service simulations and established gold-standard guest experience protocols. Implemented lean operations that improved efficiency and guest satisfaction metrics.

Operations Manager

• Job Details:Led strategic business development; improving overall operational KPIs and profitability. Reduced operational costs by optimizing resource allocation, staffing, and inventory systems. Successfully launched Biscuit n' Cream, a digital-first cloud kitchen brand. Spearheaded staff onboarding and continuous service excellence training.

Operations Manager

• Job Details:Revamped service operations; leading to measurable increases in customer satisfaction. Partnered with head chef to create a new menu; drove 90%+ positive social media reviews. Improved employee retention and performance through structured training programs. Enhanced service workflows; boosting speed and table turnover.