Basic Info

Romany ayad

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Trade supervisor at Kidzanaia

Experience Details

Trade supervisor

Sales/Retail

Experienced (Non-Manager)

• Operate the City points of sale; Sell and promote merchandise in compliance with company procedures and providing excellent service to each visitor.
• Prepare, promote the sales of the different Food and Beverages products
• Provide visitors with attention during their stay, complying with authorized scripts
• Handle the cash for the assigned points of sale
• Manage correctly the raw material at the points of sale
• Place the products and handle them with hygiene


Company Details

Kidzanaia (multinational)

Cairo, Egypt

101-500 employees

Education

N/A

Dec 2016 to present (1 year 1 month)
Retail at Voddafone

Experience Details

Retail

Operations/Management, Customer Service/Support

Manager

• Greet the customer on counter with warmth, courtesy & personalized greeting
• In low traffic periods, meet the customer at the door (acting as greeter)
• Generating a proper queuing ticket for the customer
• Full customer need assessment by proper probing to identify the customer's needs
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
• Fulfilling the customer need with speed & simplicity (Can do attitude)Handle customers' inquiries & complaints in a positive manner
• Acting as customer's telecom advisor
• Ensure that the customer got all the needed service before leaving the counter
• Farewell the customer & invite him to revisit our store
• Provide strong & updated product knowledge & competition's offers awareness
• Supporting in maintaining the store's look & feel standards at all times


Company Details

Voddafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Retail

N/A

Aug 2015 to Oct 2016 (1 year 2 months)
Call centre agent at Prime express

Experience Details

Call centre agent

Customer Service/Support

Entry Level

N/A


Company Details

Prime express

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Jun 2014 to Dec 2014 (6 months)
Salller at Art shop company

Experience Details

Salller

Marketing/PR/Advertising

Student

N/A


Company Details

Art shop company

Giza, Egypt

1-10 employees

Marketing and Advertising

N/A

Jun 2013 to Nov 2013 (5 months)
Sales representative at Red tax

Experience Details

Sales representative

Marketing/PR/Advertising

Student

N/A


Company Details

Red tax

Cairo, Egypt

N/A

Marketing and Advertising

N/A

Jun 2012 to Nov 2012 (5 months)
Sales representative at Dice

Experience Details

Sales representative

Marketing/PR/Advertising

Student

N/A


Company Details

Dice (multinational)

Cairo, Egypt

101-500 employees

Retail

N/A

Jun 2011 to Nov 2011 (5 months)
Call centre agent at Wadi dagla clup

Experience Details

Call centre agent

Customer Service/Support, Sales/Retail

Student

to exert my effort to support my organisation with new members


Company Details

Wadi dagla clup

Cairo, Egypt

N/A

Marketing and Advertising, Consumer Services

N/A

Jun 2010 to Nov 2010 (5 months)

Achievements


employee of the month in February.


best achiever at vodafone store for three months


Education

Bachelor's Degree in Islamic &Coptic; monuments

Education Details

Bachelor's Degree

Islamic &Coptic; monuments

Cairo University of archaeology, Egypt

B / Very Good / 75 - 85%

- Arabic pharaonic ancient history architecture

N/A

Cairo University of archaeology
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ali ebn abbii talb

Egypt

2011

A / Excellent / 85 -100%

N/A

ali ebn abbii talb
2011

Certifications

ICDL
May 2015

Certificate details

ICDL

May 2015

v.good

N/A

N/A

cairo universsity

N/A

Training and Courses

Training/Course Details

edui eygypt for languagge and soft skills

Aug 2015

cairo univerrssiy

N/A

Training/Course Details

english course

Jun 2016

reach out academy

N/A

Training/Course Details

ICDL

Feb 2013

Cairo university

N/A

Training/Course Details

HR Dioloma

Sep 2017

HRCI

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopAnalyticalArchaeolloggyBusiness DevelopmentCall Centre AgentConsumer ServicesCustomer ServiceDiceEducationEdui Eygypt For Languagge And Soft SkillsEnglishEnglish CourseExecutorFlexibleHR DiolomaHard WorkerICDLIslamic &Coptic; MonumentsKidzanaiaManagementMarketingMarketing And AdvertisingMicrosoft OfficeMicrosoft Office ProgrammeMusicProblem SolverReadingRetailSalesSales RepresentativeSalllerSquashSupportTelecommunicationsTrade SupervisorVoddafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Advanced

: Medium

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Microsoft office programme

Microsoft office programme

: Advanced

: High

:

3-5 years

archaeolloggy

archaeolloggy

: Advanced

: High

:

3-5 years

Key Skills

Analytical, Executor, Hard worker, Problem Solver, Flexible / Adaptive

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