Basic Info

Romany ayad

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Trade supervisor at Kidzanaia

Experience Details

Trade supervisor

Sales/Retail

Experienced (Non-Manager)

• Operate the City points of sale; Sell and promote merchandise in compliance with company procedures and providing excellent service to each visitor.
• Prepare, promote the sales of the different Food and Beverages products
• Provide visitors with attention during their stay, complying with authorized scripts
• Handle the cash for the assigned points of sale
• Manage correctly the raw material at the points of sale
• Place the products and handle them with hygiene


Company Details

Kidzanaia (multinational)

Cairo, Egypt

101-500 employees

Education

N/A

Dec 2016 to present (8 months)
Retail at Voddafone

Experience Details

Retail

Operations/Management, Customer Service/Support

Manager

• Greet the customer on counter with warmth, courtesy & personalized greeting
• In low traffic periods, meet the customer at the door (acting as greeter)
• Generating a proper queuing ticket for the customer
• Full customer need assessment by proper probing to identify the customer's needs
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
• Fulfilling the customer need with speed & simplicity (Can do attitude)Handle customers' inquiries & complaints in a positive manner
• Acting as customer's telecom advisor
• Ensure that the customer got all the needed service before leaving the counter
• Farewell the customer & invite him to revisit our store
• Provide strong & updated product knowledge & competition's offers awareness
• Supporting in maintaining the store's look & feel standards at all times


Company Details

Voddafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Retail

N/A

Aug 2015 to Oct 2016 (1 year 2 months)
Call centre agent at Prime express

Experience Details

Call centre agent

Customer Service/Support

Entry Level

N/A


Company Details

Prime express

Cairo, Egypt

11-50 employees

Marketing and Advertising

N/A

Jun 2014 to Dec 2014 (6 months)
Salller at Art shop company

Experience Details

Salller

Marketing/PR/Advertising

Student

N/A


Company Details

Art shop company

Giza, Egypt

1-10 employees

Marketing and Advertising

N/A

Jun 2013 to Nov 2013 (5 months)
Sales representative at Red tax

Experience Details

Sales representative

Marketing/PR/Advertising

Student

N/A


Company Details

Red tax

Cairo, Egypt

N/A

Marketing and Advertising

N/A

Jun 2012 to Nov 2012 (5 months)
Sales representative at Dice

Experience Details

Sales representative

Marketing/PR/Advertising

Student

N/A


Company Details

Dice (multinational)

Cairo, Egypt

101-500 employees

Retail

N/A

Jun 2011 to Nov 2011 (5 months)
Call centre agent at Wadi dagla clup

Experience Details

Call centre agent

Customer Service/Support, Sales/Retail

Student

to exert my effort to support my organisation with new members


Company Details

Wadi dagla clup

Cairo, Egypt

N/A

Marketing and Advertising, Consumer Services

N/A

Jun 2010 to Nov 2010 (5 months)

Achievements


employee of the month in February.


best achiever at vodafone store for three months


best goal keeper at school league

Education

Bachelor's Degree in Islamic &Coptic; monuments

Education Details

Bachelor's Degree

Islamic &Coptic; monuments

Cairo University of archaeology, Egypt

B / Very Good / 75 - 85%

- Arabic pharaonic ancient history architecture

N/A

Cairo University of archaeology
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ali ebn abbii talb

Egypt

2011

A / Excellent / 85 -100%

N/A

ali ebn abbii talb
2011

Certifications

ICDL
May 2015

Certificate details

ICDL

May 2015

v.good

N/A

N/A

cairo universsity

N/A

Training and Courses

Training/Course Details

edui eygypt for languagge and soft skills

Aug 2015

cairo univerrssiy

N/A

Training/Course Details

english course

Jun 2016

reach out academy

N/A

Training/Course Details

ICDL

Feb 2013

Cairo university

N/A

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopAnalyticalArchaeolloggyBusiness DevelopmentCall Centre AgentConsumer ServicesCustomer ServiceDiceEducationEdui Eygypt For Languagge And Soft SkillsEnglishEnglish CourseExecutorFlexibleHard WorkerICDLIslamic &Coptic; MonumentsKidzanaiaManagementMarketingMarketing And AdvertisingMicrosoft OfficeMicrosoft Office ProgrammeMusicProblem SolverReadingRetailSalesSales RepresentativeSalllerSquashSupportTelecommunicationsTrade SupervisorVoddafone

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Adobe Photoshop

Adobe Photoshop

: Advanced

: Medium

:

Less than 1 year

Microsoft Office

Microsoft Office

: Advanced

: High

:

Less than 1 year

Fields of Expertise

Microsoft office programme

Microsoft office programme

: Advanced

: High

:

3-5 years

archaeolloggy

archaeolloggy

: Advanced

: High

:

3-5 years

Key Skills

Analytical, Executor, Hard worker, Problem Solver, Flexible / Adaptive

Online Presence

makramromany@ymail.com@romanymakram123rmakram71@yahoo.com

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