ROBERTO JR ROLDAN ABAYA

Bank Notes and Money Changer cum Customer Service ExecutiveFull Time

• Job Details:• Increased and retained WPS, WUBS, Cash and Account transfers, Foreign Currency Transactions in accordance with AMLA and CBUAE Rules and Policies. • Review and evaluate Foreign Currencies to be able to give the proper currency exchange rates for customer satisfaction. • Maintaining friendly and professional customer interactions resulting to more transaction number. • Overseeing daily operations to ensure high levels of productivity. • Developing and maintaining courteous and effective working relationships for better working environment. • Droving operational improvements which resulted in savings and improved profit margins. • Maintaining energy and enthusiasm in fast-paced environment. • Establishing rapport with new clients to increase satisfaction and loyalty. • Accurately calculating fees due, interest and change for customer transactions. • Communicating accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.

Branch ManagerFull Time

• Job Details:• Manages and supervises Branch employees; responsible for day-to-day supervision and leadership. • Prepares financial statements and analysis for branch, Assisting with customer service and satisfaction. • Oversees budget reports, preparation of budgets, and analysis of budgets. • Documents and interprets complicated financial information for branch clients. • Forecasts and plans according to fiscal needs. • Marketing branch within community to attract clients.

Assistant Branch ManagerFull Time

• Job Details:• Shall primarily be the cashier and encoder of the branch. • Act as Branch Manager in the absence of the Branch Manager. • Primarily responsible for the safekeeping of cash and monitoring of denomination for convenience in the cash transactions. • Encode daily prenda, renewal from both ordinary and remtado transactions. • Respond to inquiries regarding lost receipts and takes charges of the reprinting upon presentation of the required supporting documents. • Incharge of paying the proceeds to customers once transaction is complete and reimbursing authorized expenses. • Update computer files on daily transactions. • Generates daily transaction reports. • Responsible for the monitoring of office supplies needed in the cashiering and encoding task. • Keep track of all expenses incurred in the branch.