Ramy Moussa

Account ManagerFull Time

• Job Details:I was promoted in May 2017 to an Account Manager. In addition to maintaining a reputable online presence I was also responsible for the following: - Report directly to our Medical Director and Country Manager, Dr. Mohamed El Sabbagh on status of current pending tasks, awaiting review, and tasks that need his attention and follow agreed plan until task is completed. - Setup social media channels for our new partners and optimize SEO of already existing website or new website such as www.healthconnect247.com, www.mobiledoctors24-7.com, and our rebranded website www.trudoc24x7.com. - Maintain a transparent relationship with our exclusive partner in Egypt – AXA Egypt – and our most important partner as this partnership may hold the key to infiltrate the European market. - Produce daily, weekly, and monthly reports of team performance based on auditing, quality, and KPI where applicable, along with client utilization reports, and present them in an easy to comprehend and compare graphs. - Ensure smooth operation of our remote clinic located in El Gouna, Red Sea, including staff accommodation, paperwork, supplies, and solve any problems that may face our doctor and admin working there by either reporting it to the concerned department or personnel and follow-up until issue is resolved or solve it myself. - Make sure our company guidelines are followed throughout all interactions of staff under my direct supervision including myself. - Produce monthly work schedule for case managers and doctors and handle off days and annual leave requests. - Furnish a healthy environment for staff under my supervision that promotes growth by cultivating “Bad Apples” from the team and nourish the potential of those who show promise and help them develop their skill(s) further. Under my supervision promoted one of our case managers to a supervisor and equipped him with the tools needed for success in his new role including reports templates, ideas, and materials. - Communicate with various internal departments within the company such as accounting, IT, web development, HR, etc. for various tasks. - Conduct and attend meetings with the team, in Egypt or with the team in UAE, or with clients and take Minutes of Meeting and delegate tasks to concerned teams and/or personnel. - Rebrand marketing materials used in UAE including brochures, Power Point presentations, emails, rollup banners, and videos according to brand guidelines and relevancy and share it with concerned team(s) o Original video: https://youtu.be/INW1TtzIxfs. o Rebranded for AXA Egypt: https://vimeo.com/259482062. o Rebranded for Health Connect 24x7, Nigeria: https://youtu.be/yJVaA94CcrA. o Rebranded for TruDoc 24x7: https://youtu.be/BDl1EwGuD3U. o Rebranded for AXA Oman: https://youtu.be/3849m1vnVJU