RR
Risvanu Rahman
Operations Executive at Travinno Tourism (DMC)
Dubai, United Arab EmiratesWork Experience
Travinno Tourism (DMC)
Jun 2024 - Present -11 months
India
- Job Details:Prepared accurate, competitive travel quotations tailored to diverse client requirements. Liaised with international travel agencies to coordinate B2B bookings and partnerships. Managed all back-end office operations, including file organization and document control. Handled client communication via email, phone, and CRM systems to ensure seamless service.
Marriott International
Jul 2023 - Jun 2024 -11 months
India
- Job Details:Responded to global customer inquiries by email and phone, maintaining a high service standard. Developed expertise in property facilities, services, and room accommodations to build brand loyalty. Managed key account reservations and loyalty member support using proprietary reservation systems. Coordinated with internal teams and third parties to resolve case escalations, including missing-stay issues.
Education
Bachelor's Degree in Travel & Tourism Management & Human Resource Management
Central University of UttarakhandJan 2022 - Jan 2024 - 2 yr
Bachelor's Degree in Human Resource Management
Assiut University (AUN)Jan 2018 - Jan 2021 - 3 yr
Skills
- PeopleSoft
- Adobe Photoshop
- Adobe Creative Cloud
- 3ds Max
- CRM Software (Salesforce, Proprietary Marriott Systems)
- Empower
- Tally prime
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Google Workspace (Docs, Sheets)
- Operations Management
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Languages
English
FluentHindi
FluentMalayalam
FluentTamil
FluentArabic
Beginner