Rinshad Rehman

Maintenance Officer

• Job Details:Manage and oversee the maintenance operations of automated rapid transit (ART) systems, ensuring optimal performance and service reliability. Lead a team of technicians and drivers, providing guidance, training, and performance evaluations to uphold high service standards. Schedule and allocate ART units for proper operations and optimal fleet utilization. Develop and implement preventive and corrective maintenance schedules, covering electrical, mechanical, and software components of ART systems. Conduct routine maintenance activities, including fluid and filter replacements, lubrication, tire servicing, and general system checks. Use maintenance manuals and computerized diagnostic tools to identify potential problems and system malfunctions. Perform detailed diagnostics, repairs, and replacements for worn or defective ART components to minimize downtime and enhance operational efficiency. Ensure strict adherence to safety protocols and regulatory compliance through regular audits and inspections.

Senior Service Advisor

• Job Details:Greet and assist customers, record their concerns, and explain service options clearly. Conduct vehicle inspections, prepare job cards, and test drive with customers to confirm issues. Create accurate cost estimates, coordinate with insurance surveyors, and secure necessary approvals. Manage spare parts procurement, oversee workshop activities, and ensure timely vehicle delivery. Inspect completed repairs, finalize invoices, and provide exceptional customer service to build loyalty.

Sales Advisor (Smart Repair - Bodyshop)

• Job Details:Greet and assist customers, explain service options, and manage work orders. Inspect accidental vehicles to assess smart repair feasibility and ensure quality checks before release. Manage workflow, schedules, and support technicians to ensure timely service delivery. Address customer complaints, propose solutions, and enhance service quality to improve business outcomes. Prepare daily, weekly, and monthly sales reports for performance tracking.