Basic Info

Erini Malek

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Events Director at TERADIX

Experience Details

Events Director

Marketing/PR/Advertising

Manager

• Leads and directs the Convention Services department.
• Directs the activities and oversees the performance of the Convention Serivces leadership team including, but not limited to, leader performanceevealuations, departmental and leader goal-setting, the development and implementation of the leader training plan, career and succession planning.
• Promotes appropriate communication to all operational departments and assist in problem resolution.
• Develops and executes employee satisfaction action planning.
• Verifies that all operational policies and procedures are maintained throughout the convention services operation. Promotes compliance to all applicable life safety codes and regulations.
• Develops the annual department strategic plan and verifies all areas adhere to the goals and objectives.
• Prepares and manages the department budget and revenue forecasts. Develops and executes the annual business plans. Promotes profitability of the departments.
• Promotes successful conference planning. Interacts with the client throughout the planning process and event execution to verify expectations are exceeded.
• Partners with the Sales team to assist with the sales and turnover process and problem resolution.
• Fosters all vendor relationships. Monitors commissions, conduct, quarterly reviews and manage all contractual obligations.
• Develops the content and maintains the accuracy of the meeting planners' information, facility guidelines and online meeting tool.
• Verifies that client and meeting planning satisfaction goals are achieved through the smooth execution of all convention functions and events as measured by post event survey data.
• Ensuring Exceptional Customer Service
• Communicates all details of catering events to operating departments and customers.
• Manages the quality process in areas of customer service and employee satisfaction.


Company Details

TERADIX

Cairo, Egypt

1-10 employees

Information Technology Services

N/A

Apr 2017 to present (4 months)
Events Planner at Ericsson

Experience Details

Events Planner

Marketing/PR/Advertising , Administration

Experienced (Non-Manager)

• Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies, equipment and signage, and ensure appropriate décor to meet quality and Brand expectations.
• Conduct research, make site visits, and find resources to help staff make decisions about event possibilities.
• Work with media and public affairs team to coordinate press events and messaging is timed and released to effectively promote events
• Keep track of event finances including check requests, invoicing, and reporting.
• Participates as a member of the vice president’s council and serves as a liaison for the vice president to council members and other internal or external constituents.
• Arranges meetings, conferences, special events, and luncheons for the vice president.
• Maintains the vice president’s appointment schedule; makes travel arrangements; manages the vice president’s unit calendar of events.
• Execute approval authority with budget responsibility as assigned by the vice president.


Company Details

Ericsson (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.ericsson.com

Dec 2014 to Nov 2016 (1 year 11 months)
Events Coordinator at Huawei Technologies

Experience Details

Events Coordinator

Marketing/PR/Advertising

Experienced (Non-Manager)

• Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies, equipment and signage, and ensure appropriate décor to meet quality and Brand expectations.
• Conduct research, make site visits, and find resources to help staff make decisions about event possibilities.
• Serve as liaison with vendors on event-related matters.
• Work with media and public affairs team to coordinate press events and messaging is timed and released to effectively promote events.
• Assist with managing on-site production and clean-up for events as necessary.
• Assist with preparing budgets and provide periodic progress reports to staff directors for each event project.


Company Details

Huawei Technologies (multinational)

Giza, Egypt

More than 1000 employees

Engineering Services, Telecommunications

http://www.huawei.com/worldwide/index.htm

Apr 2014 to Nov 2014 (7 months)
Business Process Improvement Specialist at Vodafone (VIS)

Experience Details

Business Process Improvement Specialist

Quality

Experienced (Non-Manager)

• Design and launch email marketing campaigns.
• Plan and deliver education courses and materials.
• Develop fresh story ideas.
• Prepare briefing materials.
• Prepare agendas and conduct research.
• Responsible to focus on reviewing and modifying existing business processes with the intent of streamlining and improving business processes.
• Deliver business process and procedure training for all new initiatives.
• Work with IT to deliver application and tools training to support business initiatives.


Company Details

Vodafone (VIS) (multinational)

Giza, Egypt

N/A

Telecommunications

Vodafone.com,eg

Mar 2012 to Mar 2014 (2 years)
International Account Advisor at Vodafone (VIS)

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

• Own and manage the client relationship: resolving calls efficiently and effectively.
• Ensure service level agreements are met and maintained.
• Be proactive in regards to the improvement of processes and procedures.
• Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
• Mentor and support new employees.
• Meeting service level in handling all transactions measured through productivity reports.


Company Details

Vodafone (VIS) (multinational)

Giza, Egypt

More then 1000 employees

Telecommunications

Vodafone.com.eg

Sep 2010 to Feb 2012 (1 year 5 months)

Achievements


I have Courses and Trainings achievements; • BPI – Business Process Improvement (Harvard Mentor Management) • Project Management (Harvard Management Mentor) • Marketing Essentials (Harvard Management Mentor) • Visual Merchandising (AZADEA) • MOS 2010 (YAT)

Education

Faculty of Languages and Literature in Languages and Literature (English)

Education Details

Faculty of Languages and Literature

Languages and Literature (English)

October 6 University, Egypt

C / Good / 65 - 75%

N/A

N/A

October 6 University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Fadl Language Schools

Egypt

2008

C / Good / 65 - 75%

N/A

Fadl Language Schools
2008

Certifications

MOS
Dec 2012

Certificate details

MOS

Dec 2012

N/A

N/A

N/A

YAT

N/A

Certificate details

Conference and Event Management

Jun 2015

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

Fashion Designing

Jun 2016

N/A

N/A

N/A

The Fashion Atelier

N/A

Training and Courses

Training/Course Details

Visual merchandising

May 2010

AZADEA

N/A

Training/Course Details

Business Process Improvement

Sep 2013

Harvard Management Mentor

N/A

Training/Course Details

Project Management

Nov 2013

Harvard Management Mentor

N/A

Training/Course Details

Marketing Essentials

Jan 2014

Harvard Management Mentor

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnalyticalArabicBusiness Process ImprovementBusiness Process Improvement SpecialistBusiness-orientedCharity ActivitiesCommunications And PRCommunicatorComputer SkillsConference And Event ManagementCustomer RelationsCustomer ServiceDrawingEngineering ServicesEnglishEricssonEvent CoordinationEvents CoordinatorEvents DirectorEvents PlannerFashion DesigningFinancial Services And Dealing RoomsFranchisingGreen EnvironmentsHard WorkerHuawei TechnologiesInformation Technology ServicesInternational Account AdvisorLanguages And Literature (English)MOSMarketingMarketing EssentialsMicrosoft ApplicationsPhotographyProblem SolverProject ManagementQuality AssuranceQuality ControlReadingResearchingSpanishSportingSupportTeaching And InstructingTelecommunicationsTrainingTravellingVisual MerchandisingVodafone (VIS)Watching MoviesYoga

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Applications

Microsoft Applications

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Franchising

Franchising

: Expert

: Extreme - I love it!

:

1-3 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Customer Relations

Customer Relations

: Expert

: Extreme - I love it!

:

1-3 years

Communications and PR

Communications and PR

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: High

:

Less than 1 year

Event Coordination

Event Coordination

: Expert

: Extreme - I love it!

:

Less than 1 year

Teaching and Instructing

Teaching and Instructing

: Expert

: Extreme - I love it!

:

Less than 1 year

Financial Services and Dealing Rooms

Financial Services and Dealing Rooms

: Expert

: High

:

Less than 1 year

Business Process Improvement

Business Process Improvement

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Communicator, Hard worker, Problem Solver

Online Presence

http://lnkd.in/b4ifXVVhttps://www.facebook.com/rinaayad

Like Erini`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Erini's full profile and find more great talent and professionals to join your team.