Rhodah Raibu

Guest Experience Associate

• Job Details:Handled guest ticketing, sales, upgrades, and reissues using POS and reservation systems, ensuring seamless transactions. Provided accurate and timely information regarding attractions, schedules, and amenities to enhance guest experiences. Resolved guest concerns empathetically and efficiently, adhering to company policies while ensuring customer satisfaction. Collaborated across operations, events, and security to deliver smooth and safe guest experiences.

Front Office Executive

• Job Details:Delivered five star front desk service, welcoming guests and managing check ins/outs in a luxury hospitality environment. Handled VIP guest requests with discretion, ensuring personalized and exceptional experiences. Resolved guest complaints promptly, achieving consistently high satisfaction ratings. Coordinated with internal teams to ensure seamless delivery of guest services and amenities.

Guest Relations Executive

• Job Details:Provided high quality customer service to international guests, delivering product and service information with accuracy. Ensured compliance with ticket issuance processes and service standards. Resolved inquiries and complaints with patience, professionalism, and effective communication. Collaborated with multiple departments to support guest needs and ensure smooth event operations.