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walid Samir Abdelslam

retail professional

Helwan, Cairo, Egypt

Work Experience

  • Retail operations managerFull Time

    Cougar group for luxury retail fashion

    May 2018 - Present -7 yrs, 2 months

    Egypt , Cairo

    • Job Details:• Assigned the tasks of analyzing sales figures as well as forecasting sales volumes to boost up the profits • Handled the responsibilities of updating knowledge of market trends in the retail industry and monitoring the activities of the competitors • Performed essential functions like interviewing staff, performance reviews, as well as provided training programs to new retail staff • Played a key role in making decisions regarding stock control as well as managed stock levels • Implemented innovative store promotions to achieve the financial objective of the organization
  • Retail area managerFull Time

    Landmark group

    Apr 2013 - Jan 2018 -4 yrs, 9 months

    United Arab Emirates , Dubai

    • Job Details:• Increase the sales of the stores by increasing awareness of the product. • Lead a team of 75 staff (store managers, assistant store managers, and sales people). • Responsible for providing technical sales training to sales staff • Responsible for conducting assessment needs of new employees • Handle the tasks of developing employee skill sets like relationship building, territory management and presentation skills • Responsible for maintaining the quality and quantity of product • Recruit staff, oversee their induction, appraisals and trainings
  • Store managerFull Time

    Alshaya

    Apr 2009 - Mar 2013 -3 yrs, 11 months

    United Arab Emirates , Dubai

    • Job Details:• Responsible for all aspects of managing the retail store. • Complete operation liability to achieve sales, service, organization, and customer satisfaction and profitability goals for the store in compliance with company procedures. • Ensures the maintenance of expected operational and merchandising standards. • Ensures staff maintains store presentation and supports brand consistency. • Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. • Handles store level loss prevention issues.
  • Sales associate/store supervisorFull Time

    Be Group

    Oct 2005 - Mar 2009 -3 yrs, 5 months

    Egypt , Cairo

    • Job Details:• Ensure that customer enquiries are dealt with in accordance with the performance and service standards. • Ensures timely processing of customer orders and helps resolves customer disputes. • Ensure that customer service officers achieve the required performance targets and standards in accordance with the business plan. • Motivate, develop, coach, train, induct and formally appraise employees to set performance standards recognize achievement and deal with performance issues
  • Education

    • BA in commerce

      Cairo University (CU)

      Jan 1997 - Jan 2001 - 4 yr

    • High School - Thanaweya Amma

      Yousef Elsebaie

      Jan 1997 

    Achievements

    • Increased sales by 432000 in six months by employing aggressive marketing and sales tactics. • Achieved company targets by 85% through exceptional convincing power. • Realized self-targets by 100% following merit in strategic sales planning and execution. • Increased company revenue by 21% by actively employing powerful suggestive selling techniques. • Grew customer base by 45% by providing existing customers with exceptional services, resulting in word of mouth marketing. • Met sales goals consistently between the years 2010 and 2019. • Reduced inventory management cost by 50% by introducing a novel, dynamic inventory system. • Reduced operational cost by 32% after analyzing the numbers and remove the unnecessary expenses. • Suggested employment of visual merchandising efforts, which increased customer interest in the company’s products. • Successfully closed the company’s biggest sale in 1 day, amounting to 156,000, by proactively providing excellent customer services.

    Skills

    • Microsoft Office
    • Internet
    • Retail
    • Sales
    • Customer Service
    • Accounting

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • French

      Intermediate

    Training & Certifications

    • AMP(Apparel manager program)

      Apparel·2013
    • onboarding training

      Alshaya·2011
    • A+

      YAT·2002
    • English

      AUC·2001
    • thanwya amma

      1997
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