Basic Info

Reham Kassem

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

System Administrator at High Art Engineering Consultant

Experience Details

System Administrator

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

High Art Engineering Consultant

Cairo, Egypt

51-100 employees

Architectural and Design Services

http://highart-ae.com/

Jun 2017 to present (4 months)
Technical support Team Laeder at D-link Meddle East

Experience Details

Technical support Team Laeder

Engineering - Telecom/Technology

Manager

 Supervising a team of thirteen agents
 Making daily and weekly reports about agents and for clients
 Holding the technical interviews for the new comers
 Planning new training courses for the new devices
 Helping the team achieving the required Key Performance Indicators (KPIs)


Company Details

D-link Meddle East (multinational)

Egypt

N/A

Computer Networking , Engineering Services

www.dlinkmea.com

Apr 2016 to May 2017 (1 year 1 month)
Technical support Engineer at D-link meddil east

Experience Details

Technical support Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

 Configuring and troubleshooting D-link devices (Routers, Access points, IP cameras and network
Storage) on phone or by using remote login applications.
 Dealing with our Customer Relationship Management tool (CRM) and handling the mail box.


Company Details

D-link meddil east (multinational)

United Arab Emirates

51-100 employees

Engineering Services

N/A

Nov 2014 to Mar 2016 (1 year 4 months)

Education

Electrical department in faculty of Engineering

Education Details

Electrical department

faculty of Engineering , Electronics and communication

Al-Azhar University, Egypt

C / Good / 65 - 75%

antennas, communication, Network, Cisco microwave, electronics, computer organisation

N/A

Al-Azhar University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

alazher high school

Egypt

2009

A / Excellent / 85 -100%

N/A

alazher high school
2009

Training and Courses

CCNA at IT share
Jun 2014

Training/Course Details

CCNA

Jun 2014

IT share

seven layers, routing, switching, Vlans

Training/Course Details

MCSA 2012

May 2016

IT share

configure, manege and implement windows server 2012

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Profile Skills and Keywords

AdaptiveArabicArchitectural And Design ServicesCCNAComputer NetworkingCustomer-orientedD-link Meddil EastD-link Meddle EastElectronics And CommunicationEngineering ServicesEnglishFaculty Of EngineeringFlexibleHard WorkerITMCSAMCSA 2012MicrocontrollersMicrosoft OfficeMicrosoft WordNetworkOrganizerProblem SolverSoftware DevelopmentSystem AdministratorTechnical Support EngineerTechnical Support Team Laeder

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Microcontrollers

Microcontrollers

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Network

Network

: Intermediate

: Extreme - I love it!

:

1-3 years

MCSA

MCSA

: Intermediate

: High

:

Less than 1 year

CCNA

CCNA

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=356786580&trk=nav_responsive_tab_profilehttps://www.facebook.com/riham.e.kassem

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