Basic Info

Reham esway

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Representative at Mobinil

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications

www.mobinil.com

Jun 2014 to May 2015 (11 months)
Public Relation (intern) at GUPCO PETROLUM SUEZ

Experience Details

Public Relation (intern)

Human Resources

Entry Level

organising promotional events such as press conferences, open days, exhibitions, tours and visits
speaking publicly at interviews, press conferences and presentations


Company Details

GUPCO PETROLUM SUEZ

Cairo, Egypt

501-1000 employees

Chemicals

N/A

Jul 2013 to Aug 2013 (1 month)

Education

BA in German language

Education Details

BA

German language

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2010 - 2014
This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicChemicalsCustomer ServiceCustomer Service RepresentativeEnglishExcelGermanGerman LanguageHuman ResourcesInternetInternet ResearchInternet SearchPowerPointPublic RelationRetailSupportTelecommunicationsWord

Self-assesed Skills

Languages

German

German

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Advanced

: Fluent

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

word

word

: Expert

: Extreme - I love it!

:

1-3 years

PowerPoint

PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

1-3 years

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

1-3 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Excel

Excel

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Public Relation

Public Relation

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Retail

Retail

: Expert

: Extreme - I love it!

:

Less than 1 year

Online Presence

https://www.linkedin.com/profile/view?id=AAMAAAzzzOsBBMrF_PzciS6XlLav50ZrHK6k-4g&trk=hp-identity-namereham ali linkidin

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