Reham Hassan Ahmed

Customer Account Manager

• Job Details:Managed key client accounts and cultivated long-term partnerships. Led onboarding and account setup for major clients and partners. Monitored transactions and resolved issues related to payments. Collaborated with internal departments to enhance client satisfaction. Delivered performance reports to support strategic decisions. Boosted transaction volume by improving customer experience and reactivating dormant accounts. Played a key role in expanding the client base and increasing retention. Worked extensively on Shopify and Odoo platforms to support client operations and integrations.

Operations Account Manager

• Job Details:Managed daily order operations, including inventory tracking and shipment coordination. Collaborated with logistics partners and suppliers to ensure accurate and timely order fulfillment. Generated weekly operational and sales reports to support performance analysis. Resolved customer issues promptly, enhancing satisfaction and reducing churn. Aligned operational workflows with marketing campaigns and promotional strategies. Diagnosed and resolved technical and platform-related issues to maintain order flow continuity.

Client Support

• Job Details:Ensured prompt order processing and delivery. Met and exceeded sales targets for assigned accounts. Provided customer support via phone, email, and live chat. Investigated and reported product-related issues and malfunctions.