Reham Galal

Customer Service Supervisor

• Job Details:Supervised a team of customer service representatives to ensure high-quality service delivery, conducted regular performance evaluations and provided feedback to team members to improve customer satisfaction, implemented new customer service strategies based on data analysis to address common customer issues, utilized CRM software to track customer interactions and maintain accurate records, collaborated with other departments to resolve escalated customer issues in a timely manner, led training sessions for new staff members to enhance their customer service skills and knowledge.

Customer Support Representative

• Job Details:Trained and mentored new customer service representatives to ensure they met performance standards, participated in frequent customer service and product training sessions to enhance skills, demonstrated proficiency in setting up new customer accounts and data entry tasks, proactively identified customer needs and provided tailored solutions to enhance satisfaction.

Call Center Agent

• Job Details:Provided exceptional customer service by addressing and resolving inquiries and concerns promptly and effectively, utilized strong communication skills to handle a high volume of inbound calls and maintain professionalism in all interactions.