Basic Info

Reem Sakr

12 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Mentor at Sykes

Experience Details

Quality Mentor

Customer Service/Support

Experienced (Non-Manager)

Quality mentor - English account - Sony home electronics


Company Details

Sykes

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Oct 2015 to present (1 year 2 months)
Customer services agent at Vodafone

Experience Details

Customer services agent

Customer Service/Support

Experienced (Non-Manager)

Customer Service in the billing department (Duties: payments, explaining bills and handling complaints)


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jun 2011 to Mar 2012 (9 months)
Customer Service Representative at Teleperformance Egypt / Expedia.com

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Hotel bookings and/or cancellation, Car rentals, flight amendment.


Company Details

Teleperformance Egypt / Expedia.com

Cairo, Egypt

501-1000 employees

Travel and Tourism

https://www.expedia.com

Jan 2011 to Jun 2011 (5 months)
Programs Cordinator/Branch Manager at Divan Consulting Services

Experience Details

Programs Cordinator/Branch Manager

Operations/Management, Education/Teaching, Training/Instructor

Manager

Handling all the students paper work, find them the best place to gain an international certificate and experience, handle all the university placements, search for new education programs in different countries and follow up with employees in the admissions department.


Company Details

Divan Consulting Services (multinational)

Cairo, Egypt

1-10 employees

Education

www.divanintl.com

Aug 2003 to Mar 2011 (7 years 7 months)
English Teacher at NIS Egypt 2000 School

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Class Teacher for KG 2 (Boys Class), Story teacher for 6 classes (KG2), English Club Teacher (KG1 & KG2) 


Company Details

NIS Egypt 2000 School

Cairo, Egypt

501-1000 employees

Education

http://nis-egypt.com/enis/

Oct 2009 to Jun 2010 (8 months)
Sales representative and Assistant Sales Manger at South Sinai Group

Experience Details

Sales representative and Assistant Sales Manger

Tourism/Travel

Experienced (Non-Manager)

Hotel reservation and telesales and the entire secretarial work for the sales manager 


Company Details

South Sinai Group

Cairo, Egypt

501-1000 employees

Travel and Tourism

http://southsinai.com/

Aug 2002 to Aug 2003 (1 year)

Education

BA in Social Work

Education Details

BA

Social Work

High Institute of Social Work, Egypt

Not specified

N/A

N/A

High Institute of Social Work
1997 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nasr Language School (PRv. English School)

Egypt

1998

Not specified

N/A

El Nasr Language School (PRv. English School)
1998

Training and Courses

Training/Course Details

Qualified Education Agent Counsellor

Jun 2009

Professional International Education Resources / Australia

I am now certified and Authorized by the Australian Gov. as an Education Consultant as I am full aware about the rules and regulation in this matter

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveCommunicatorConsumer ServicesCreativeCustomer ServiceCustomer Service RepresentativeCustomer ServicesCustomer Services AgentCustomer-orientedDivan Consulting ServicesEducationEnglishEnglish TeacherFlexibleHard WorkerMS OfficeManagementPrograms Cordinator/Branch ManagerQualified Education Agent CounsellorQuality MentorSales Representative And Assistant Sales MangerSocial WorkSupportTelecommunicationsTourismTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Services

Customer Services

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Hard worker, Customer-oriented, Creative, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAA2KMYgBfaFa5HZiX_AqJhWvPFtwejsxf1s&trk=nav_responsive_tab_profilehttps://www.facebook.com/reem.sakrhttps://twitter.com/reemsakr

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