Basic Info

Reem hussein

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

HR recruitment specialist at Teleperformance Egypt

Experience Details

HR recruitment specialist

Human Resources

Entry Level

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2017 to present (2 months)
Quality Assurance Clerk at Egyptian Life Takaful | GIG

Experience Details

Quality Assurance Clerk

Quality, Operations/Management, Customer Service/Support

Experienced (Non-Manager)

• Our main role is to assure the Quality of the policies sold in the bank
• Make Quality calls to make sure that our terms & conditions are fully explained to the clients.
• Following up on the pending business.
• Data entry of the whole submitted business on our logs for future reference.
• Register all sales staff on our system.
• Send Alliances reports to Sales Managers.
• Supporting the Sales team with the system queries & procedures .
• Reviewing on refunds before signed from Team Manager.


Company Details

Egyptian Life Takaful | GIG

Cairo, Egypt

501-1000 employees

Insurance

N/A

Mar 2015 to Jan 2017 (1 year 10 months)
Customer Service Representative at Vodafone International Services | Vodafone UK

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

Billing Queue :
• responsible to answer the Customer's Queries.
• Support them with their complaints & explain their monthly bills.
• I was responsible for Briefings in which we deliver the new products or any news related to Vodafone UK.
o Technical Queue :
• support the customers with their technical Queries regarding the network, mobile phones, broadband & Signal boosters.
• Responsible for running achievement reports for the whole team.
• Acting as Quality coach for my team mates and giving them a feedback about their calls.
• Acting as Floor support , responsible for new batches and their queries.
• Handling Escalations raised from my team mates.
• I was also responsible for briefings within the technical team.


Company Details

Vodafone International Services | Vodafone UK (multinational)

6th of October, Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2012 to Mar 2015 (2 years 11 months)
English Teacher at Cairo International School

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Teaching kids English language, manners & being the Class teacher who is responsible for them.


Company Details

Cairo International School

Cairo, Egypt

101-500 employees

Education

N/A

Sep 2011 to Apr 2012 (7 months)

Education

Bachelor's Degree in Faculty of Arts | English Language & Literature

Education Details

Bachelor's Degree

Faculty of Arts | English Language & Literature

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

notre dame des apotres

Egypt

2007

A / Excellent / 85 -100%

N/A

notre dame des apotres
2007

Certifications

Certificate details

Business English

Jan 2010

N/A

N/A

N/A

Berlitz

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

Admin Assistant | Office ManagerBusiness EnglishBusiness-orientedCustomer ServiceCustomer Service RepresentativeDetails-orientedEducationEnglishEnglish TeacherFaculty Of Arts | English Language & LiteratureHR Recruitment SpecialistHandles StressHuman ResourcesInsuranceManagementPresenterQuality AssuranceQuality Assurance ClerkQuality ControlSupportTeachingTeam PlayerTelecommunicationsTeleperformance EgyptVodafone International Services | Vodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

1-3 years

Quality Assurance

Quality Assurance

: Intermediate

: High

:

1-3 years

Teaching

Teaching

: Beginner

: Medium

:

Less than 1 year

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

Less than 1 year

Admin Assistant | Office Manager

Admin Assistant | Office Manager

: Beginner

: High

:

Less than 1 year

Key Skills

Business-oriented, Presenter, Details-oriented, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/reem-hussein-734193ba?trk=nav_responsive_tab_profile

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