Basic Info

Rayan Gad

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Senior Marketing Manager at Circle Investments

Experience Details

Senior Marketing Manager

Marketing/PR/Advertising , Media/Journalism/Publishing, Strategy/Consulting

Manager

Reporting directly to the CEO, Managing the digital marketing team and sales corporate teams setting strategic plans and the road map for the department while handling the budget and ensure achieving expected sales and media targets.

A day to day management of all Digital Marketing channels (SEM, Display, Re-targeting, Affiliate, Mailing) Report & Analyze all Digital campaigns Website Management with all latest products, launches, visuals and content


Company Details

Circle Investments

Cairo, Egypt

51-100 employees

Retail, Business Services - Other, FMCG

www.waleema-restaurants.com.eg

Nov 2017 to present (2 months)
Site Operations Manager - Call Center at Smart Link BPO Solutions

Experience Details

Site Operations Manager - Call Center

Project/Program Management, Operations/Management, Customer Service/Support

Manager

Managed the site operational activities to achieve stated/agreed targets, performance and standards for financial and trading performance, quality, culture, and adherence. Site manager developing the implementation and enhancement of all site operational projects.


Company Details

Smart Link BPO Solutions (multinational)

Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

www.smartlink.com.sa

Mar 2016 to Sep 2017 (1 year 6 months)
Digital Communications Manager at Digital Cloud

Experience Details

Digital Communications Manager

Customer Service/Support, Business Development, Project/Program Management

Manager

Providing world class digital marketing customer service for outsource social media global brands, responsible excellent calibers, deliver training, achieve customer retention and setup project plans quarterly while providing presentation of quarterly achievements to business directors and clients.


Company Details

Digital Cloud

Cairo, Egypt

101-500 employees

Business Services - Other, Management Consulting, Outsourcing/Offshoring

N/A

Aug 2013 to Jan 2016 (2 years 5 months)
Call Center Team Manager at Stream Global Services

Experience Details

Call Center Team Manager

Customer Service/Support, Operations/Management, Quality

Manager

• First year of employment was able to increase CSAT results from 65% to 82% across account level.

• Second year in Collections LOB Improved liquidation from 29% to 40% through blended dialer model.

• Last year Stream Egypt was ranked site number one for all metrics and I was rewarded by the VP for being one of the best top managers across EMEA, Year 2011.


Company Details

Stream Global Services (multinational)

Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring , Business Services - Other

N/A

Sep 2009 to Feb 2013 (3 years 5 months)
International Accounts Supervisor at Vodafone Egypt

Experience Details

International Accounts Supervisor

Customer Service/Support, Operations/Management, Quality

Manager

Direct reports 15 senior international accounts advisors, I was leading teams in contact center of staff in high volume, high-pressure customer orientated environment. Coached, monitored and prepared action plans to maintain client product knowledge in an efficient manner and reporting to two International accounts operation managers.


Company Details

Vodafone Egypt

Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring , Business Services - Other

N/A

Apr 2005 to Sep 2009 (4 years 5 months)
Sales Agent at Ameco Tech

Experience Details

Sales Agent

Sales/Retail

Entry Level

I worked in sales aggressive telemarketing cold calling customers in USA and UK for telecom company selling mobile and landline rates long term fixed B2B contracts (Blue ridge Communications), later on worked on E-commerce project websites for corporate, during this period was able to be one of the top sellers for 6 month on the row and was acting as team leader sometimes exceeded my sales target.


Company Details

Ameco Tech

Egypt

501-1000 employees

Telecommunications

N/A

Feb 2004 to Feb 2005 (1 year)

Achievements


Highlights Achievements:

• Start up the Vodafone International Services BPO project in VF-EG, Year 2005
• Start up Australia technical support account, Year 2006
• Start up New Zealand customer service billing account, Year 2007
• Start up Sirius XM USA billing and collection accounts, Year 2009
• Start up Customer service department for Toyota KSA Digital Marketing, Year 2009
• Start up Smart Link BPO branch, MacDonald’s and Samsung KSA in Egypt, Year 2016



Highlights Achievements:

• Start up the Vodafone International Services BPO project in VF-EG, Year 2005
• Start up Australia technical support account, Year 2006
• Start up New Zealand customer service billing account, Year 2007
• Start up Sirius XM USA billing and collection accounts, Year 2009
• Start up Customer service department for Toyota KSA Digital Marketing, Year 2009
• Start up Smart Link BPO branch, MacDonald’s and Samsung KSA in Egypt, Year 2016



Highlights Achievements:

• Start up the Vodafone International Services BPO project in VF-EG, Year 2005
• Start up Australia technical support account, Year 2006
• Start up New Zealand customer service billing account, Year 2007
• Start up Sirius XM USA billing and collection accounts, Year 2009
• Start up Customer service department for Toyota KSA Digital Marketing, Year 2009
• Start up Smart Link BPO branch, MacDonald’s and Samsung KSA in Egypt, Year 2016



Highlights Achievements:

• Start up the Vodafone International Services BPO project in VF-EG, Year 2005
• Start up Australia technical support account, Year 2006
• Start up New Zealand customer service billing account, Year 2007
• Start up Sirius XM USA billing and collection accounts, Year 2009
• Start up Customer service department for Toyota KSA Digital Marketing, Year 2009
• Start up Smart Link BPO branch, MacDonald’s and Samsung KSA in Egypt, Year 2016



Highlights Achievements:

• Start up the Vodafone International Services BPO project in VF-EG, Year 2005
• Start up Australia technical support account, Year 2006
• Start up New Zealand customer service billing account, Year 2007
• Start up Sirius XM USA billing and collection accounts, Year 2009
• Start up Customer service department for Toyota KSA Digital Marketing, Year 2009
• Start up Smart Link BPO branch, MacDonald’s and Samsung KSA in Egypt, Year 2016



Highlights Achievements: • Start up the Vodafone International Services BPO project in VF-EG, Year 2005 • Start up Australia technical support account, Year 2006 • Start up New Zealand customer service billing account, Year 2007 • Start up Sirius XM USA billing and collection accounts, Year 2009 • Start up Customer service department for Toyota KSA Digital Marketing, Year 2009 • Start up Smart Link BPO branch, MacDonald’s and Samsung KSA in Egypt, Year 2016

Education

Bachelor's Degree in Translation

Education Details

Bachelor's Degree

Translation

International College for languages & Simultaneous Translation – ICL 2004, Egypt

A / Excellent / 85 -100%

BA from International College for languages & Simultaneous Translation – ICL 2004

N/A

International College for languages & Simultaneous Translation – ICL 2004
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manor House

Egypt

2000

A / Excellent / 85 -100%

IG

Manor House
2000

Certifications

Certificate details

Six Sigma Green Built

Sep 2008

N/A

N/A

N/A

Vodafone Egypt

N/A

Certificate details

Project Management Professional

May 2008

N/A

N/A

N/A

Vodafone Egypt

Sponsered by Vodafone Egypt

Training and Courses

Training/Course Details

Workforce Planning & Queue Scheduling

Oct 2010

Stream Global Services

N/A

Training/Course Details

Sales Planning and Forecasting

Jul 2007

Vodafone Egypt

N/A

Training/Course Details

Quality Assurance & Training management.

May 2010

Stream Global Services

N/A

Training/Course Details

World class customer experience

May 2006

Vodafone Egypt

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusinessBusiness DevelopmentBusiness PlanningBusiness Services - OtherCall Center Team ManagerCinemaContact Center Applications CRM ACD, Avaya, Dialers.Contact Center ManagmentCustomer ServiceDigital Communications ManagerEnglishFMCGFlexibleFrenchFriends OutingsInnovativeInternational Accounts SupervisorItalianJournalismLeaderManagementManagement ConsultingMarketingMediaMicrosoft OfficeOffshoringOperations And QualityOperations ManagmentOutsourcingPlannerProblem SolverProgram ManagementProjectProject Management ProfessionalPublishingQuality AssuranceQuality Assurance & Training Management.Quality ControlResourcing & DevelopmentRetailSalesSales AgentSales ManagmentSales Planning And ForecastingSenior Marketing ManagerSite Operations Manager - Call CenterSix Sigma Green BuiltSmart Link BPO SolutionsSocial NetworkingStream Global ServicesSupportTeam BuildingsTelecommunicationsTranslationWinterWord, Excel, PowerPoints, Visio And Desktop Applications All Windows Types.Workforce Planning & Queue SchedulingWorld Class Customer Experience

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Italian

Italian

: Advanced

: Advanced

: Intermediate

: Advanced

Tools and Technologies

Contact Center applications – CRM ACD, Avaya, Dialers.

Contact Center applications – CRM ACD, Avaya, Dialers.

: Expert

: Extreme - I love it!

:

5-7 years

Word, Excel, PowerPoint’s, Visio and desktop applications all windows types.

Word, Excel, PowerPoint’s, Visio and desktop applications all windows types.

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Contact Center Managment

Contact Center Managment

: Expert

: Extreme - I love it!

:

5-7 years

Operations Managment

Operations Managment

: Expert

: Extreme - I love it!

:

More than 7 years

Sales Managment

Sales Managment

: Expert

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Expert

: Extreme - I love it!

:

More than 7 years

Operations and Quality

Operations and Quality

: Expert

: Extreme - I love it!

:

More than 7 years

Team Buildings

Team Buildings

: Expert

: Extreme - I love it!

:

More than 7 years

Resourcing & Development

Resourcing & Development

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Planner, Problem Solver, Flexible / Adaptive, Innovative

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