Basic Info

Rayan galal

7 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Project Manager at Huawei

Experience Details

IT Project Manager

Engineering - Telecom/Technology, IT/Software Development

Manager

Client: Ooredoo Telecom Kuwait
Managed and governed the IT Application Development Management (ADM) contract, delivering Ooredoo’s business road map, consisting of Change Requests from all the concerned departments (B2C, B2B, Customer Care & Experience, Finance & Billing, etc.). Managed the E2E implementation of all Enterprise Applications CR’s in the following domains:
No IT & VAS Systems Application Description Vendor
1 SOA - BPEL OSB – Data bus Oracle
2 Web Logic – Online Portal Portal Oracle
3 ERP – EBS Enterprise Resource Planning Oracle
4 DWH (Tera Data & Informatica) Data Warehouse TD/ Informatica
• Managed successful delivery of over 200 CR’s with different complexities and priorities consuming over 1800 MD's on the CR's life cycle: Analysis, HLD, Planning, LLD, Development, SIT/UAT, Deployment and Post-Delivery Support.
• Managed a team of 15 members including Solution Architects, Developers, Techno-Functional consultants and QA/QC Engineers, with a focus on ensuring resource levels are maintained in line with workloads and planned schedules.
• Acted as owner of delivery and scheduled parallel CR project plans according to team capacity and CR priorities in pipeline.
• Provided weekly, monthly and quarterly CR Status Reports, KPI’s, successfully deployed CR’s and scheduled CR deliveries to all stakeholders and higher managements.
• Coordinated collaborative deliveries between ADM team and other vendors like Ericsson Suite team (Charging & Billing) and Siebel CRM team.
• Assigned new CR’s to the ADM resources and called for Kick-off meetings with CR stakeholders to ensure clarification of client’s business needs and detailed requirements collection.
• Identified and reported Risks in critical CR’s to stakeholders by performing impact analysis with subject matter experts.
• Mitigated Risks by creating customized roll-out plans for critical CR’s to restore services in case of deployment failure.
• Negotiated MD's approvals, tracked consumed MD's, and reported against consumption rate and service qualifiers.
• Consistently Improved CR processes by introducing customized CR workflow on JIRA complying with ITIL and PMP best practices, to achieve better governance.


Company Details

Huawei (multinational)

Kuwait

More than 1000 employees

Information Technology Services

N/A

Sep 2016 to Oct 2017 (1 year 1 month)
Partner Execution Manager at Iflix

Experience Details

Partner Execution Manager

IT/Software Development

Manager

Client: Zain Telecom
Managed the integration of Iflix with Zain Telecom project, launching Iflix mobile app SVOD (Subscription Video on Demand) streaming service on IOS and Android devices to over 47 million Zain subscribers in 7 MENA countries including: Kuwait, KSA, Bahrain, Iraq, Jordan, Lebanon and Sudan.
• Oversaw all project implementation activities on daily basis and reported to Program Director in iflix HQ Malaysia.
• Gathered commercial and technical requirements from each OPCO, and developed product roadmap and user stories accordingly.
• Provided technical expertise, requested quotes and managed integration of MENA optimized payment options including: Zain carrier billing API’s, online payment gateways API’s Credit/Debit card payment API’s and Vouchers claiming modules.
• Performed pre-defined QA/QC test scenarios on Hiptest environment for each Zain OPCO in MENA to ensure the required offer details are displayed and product readiness for launch.
• Identified and escalated risks and issues to product team.
• Created JIRA tickets on Agile board for development team and updated project documents on Confluence.


Company Details

Iflix (multinational)

Kuwait

More than 1000 employees

Information Technology Services

N/A

Feb 2016 to Aug 2016 (6 months)
Project Manager at Cisco

Experience Details

Project Manager

Project/Program Management

Manager

Accountable for managing the delivery of critical IT projects in the Security, Datacenter and High Touch Delivery Divisions at Cisco. Duties ranged from pre initiation, and planning till closure, and for providing managerial support for all the project deliveries in MEA/CEE/CIS/Turkey region conducted by CLS team at Cisco, managing multiple projects at once. Also responsible for providing monthly financial and technical updates of any known issues/risks to Senior Management
Job Responsibility:
• Understanding customer’s needs:
o Technology areas
o Timelines based on customer’s needs
o Locations of Deliveries
o Upsell opportunities
• Engage appropriate Practice Lead(s) and LS Sales
o Engage Practice Lead(s) on project scope and resources plan
o Manage the delivery of the project, budget, timelines and customer satisfaction
o Provide written deliverables and timelines of the project upon the start of the project to ensure all stakeholders’ common understanding
o Stakeholders signoff on the project plan
o Provide ongoing updates of the project
• Provide Order Support to the Sales BDMs
o Pricing/ Quotes estimation
o Level of Effort (LOE) / Margin Analysis / Track Margin Details
o Supplier Partner Statement of Work
o Supplier PR/PO generation
• Reporting Financial details and cash flow projections to Finance Team
• Pre imitation activities with clients including Kick off meeting, presentations, workshops and mind mapping with the customer.
• Handoff to the Operations team with logistics and resources
• Central point of contact for customers, suppliers, account teams, operations, finance and practice leads
• Work with technical experts (Software Developers / Hardware Engineers) to assist customers with recommend options
• Monitor contract start and end date including and assist in contract extensions and renewals
• Ongoing communications with customers in tracking and evaluating deliveries to drive utilization, high customer SAT and contract renewals.


Company Details

Cisco (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Information Technology Services

www.cisco.com

Feb 2014 to Jan 2016 (1 year 11 months)
Project Manager at Techno Management

Experience Details

Project Manager

Project/Program Management

Manager

Responsible for the project management of Microsoft EPM Solutions implementations throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover. Clients included Banks, Government Sectors, and Oil companies.
Job Responsibility:
• Setting budgets and agreeing project time scales and deadlines with clients.
• Holding weekly internal and external meetings on progress
• Single point of contact for all communications between the customer, Microsoft and Techno Management
• Managing Staff to ensure that all milestones are achieved within the agreed timeframes
• Ensuring effective quality control processes are in place to monitor deliverables produced.
• Maintaining client relationships
• Responsible for identifying, analyzing, measuring and managing project risks.
• Ensuring that projects conform to PMP methodologies and best practice standards
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business
• Keeping accurate administrative records of expenditure, accounting, costing and billing.
• Managing the technical team in their design, development and implementation of Microsoft EPM Solutions
• Producing project definitions to include validated requirements, scope, roles, responsibilities, budgets, timescales and resources.


Company Details

Techno Management

Kuwait

51-100 employees

Information Technology Services, Information Technology Services

N/A

Aug 2012 to Jan 2014 (1 year 5 months)
Software Engineer at KNPC

Experience Details

Software Engineer

IT/Software Development

Experienced (Non-Manager)

Responsible for the architecture, design, and development of mission-critical SharePoint solutions for KNPC
• Developed software solutions by studying information needs; conferring with users from the Corporate Communications Department; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Documented and demonstrated solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

• Prepared and installed solutions by determining and designing system specifications, standards, and programming
• Improved operations by conducting systems analysis; recommending changes in policies and procedures.
• Developed and assisted technical writers with software documentation such as design documents, version description documents and user manuals
• Monitored web servers and site performance
• Managed the infrastructure, architecture, design, and functionality of the KNPC main website through Microsoft SharePoint CMS and Microsoft SharePoint Designer.
• Collaborated with technical staff to understand and develop resolutions to software problems


Company Details

KNPC

Kuwait

More than 1000 employees

Oil and Gas

N/A

Feb 2012 to Jul 2012 (5 months)
Technical Consultant at Thomson Reuters

Experience Details

Technical Consultant

Customer Service/Support

Entry Level

Clients included: Samba Bank KSA, Bank Aljazira KSA, Noor Islamic Bank UAE, Qatar National Bank, PNB Paribas Egypt, National Bank of Egypt, Banque Misr Egypt, Banque du Caire Egypt, Commercial Investment Bank Egypt.

Participated as a part of technical support team in the Financial Services Risk Department at Reuters. Worked closely with functional teams to Implement, deploy, and upgrade the customized trade and risk management software, Kondor + that enhances the client’s business needs of supporting treasury operations.

Job Responsibility:
• Worked with Banks to determine requirements as well as define the scope of a project
• Deploying and upgrading software using SOLARIS operating systems.
• Helped in Planning time scales and the resources needed
• Clarified a Bank's systems specifications by understanding their work practices and the nature of their business and policies
• Took part in defining software requirements
• Analyzed requirements with in banks and promoted Thomson Reuters products like Kondor+
• Developed agreed solutions and implemented Thomson Reuters own products and solutions within the Kondor system
• Assisted clients with change-management activities
• Configured tested and monitored the solutions on client projects onsite and offsite
• Prepared documentation and presented progress reports to clients
• Provided training for users and other IT consultants in the client's organization
• Got involved in sales and support activities as requested
• Identified potential add on-services and PS(Professional Services Team) opportunities to develop Thomson Reuters' footprint and reputation


Company Details

Thomson Reuters (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other, Banking, Media Production

N/A

Aug 2010 to Jan 2012 (1 year 5 months)

Education

BSc in Digital Media Engineering Technology

Education Details

BSc

Digital Media Engineering Technology

German University in Cairo (GUC), Egypt

B / Very Good / 75 - 85%

N/A

N/A

German University in Cairo (GUC)
2004 - 2010
High School - IGCSE

High School Details

IGCSE

Kuwait International English School

Kuwait

2004

B / Very Good / 75 - 85%

N/A

Kuwait International English School
2004

Certifications

PMP
Jan 2015

Certificate details

PMP

Jan 2015

N/A

N/A

N/A

PMI

N/A

MCSD
Jul 2013

Certificate details

MCSD

Jul 2013

N/A

N/A

N/A

Microsoft

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicBankingBusiness Services - OtherCSSCSS3CiscoCustomer ServiceCustomer-orientedDigital Media Engineering TechnologyEnglishHTMLHTML5HuaweiITIT Project ManagerIT ProjectsIflixInformation Technology ServicesJavaJava ScriptLeaderMCSDMedia ProductionOil And GasPMPPartner Execution ManagerPlannerProblem SolverProgram ManagementProjectProject ManagementProject ManagerSAPSoftware DevelopmentSoftware EngineerSoftware EngineeringSupportTeam PlayerTechnical ConsultantThomson Reuters

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Project Management

Project Management

: Expert

: Extreme - I love it!

:

3-5 years

HTML5

HTML5

: Expert

: High

:

5-7 years

CSS3

CSS3

: Expert

: High

:

5-7 years

Java

Java

: Advanced

: Medium

:

3-5 years

SAP

SAP

: Intermediate

: High

:

1-3 years

Fields of Expertise

Project Management

Project Management

: Expert

: Extreme - I love it!

:

3-5 years

IT Projects

IT Projects

: Expert

: Extreme - I love it!

:

5-7 years

Software Engineering

Software Engineering

: Expert

: High

:

5-7 years

Key Skills

Leader, Planner, Customer-oriented, Problem Solver, Team Player

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