RM
Rawan Mohamed
Call Center Agent at Travista Travel Agency
Cairo, EgyptWork Experience
Travista Travel Agency
Dec 2024 - Present -8 months
Egypt
- Job Details:Answering customer inquiries related to travel packages and booking, providing detailed information on destinations, pricing, and reservations, coordinating with operations and sales teams to ensure a smooth customer experience, handling issues and resolving complaints professionally.
Raya Holding
May 2024 - Jul 2024 -2 months
Egypt
- Job Details:Participated in a telesales internship program focused on Etisalat UAE services, contacted customers to promote telecom offers and handled sales calls, met daily call targets and followed up with potential clients, learned real-world communication and customer handling techniques.
La Poire Egypt
Mar 2023 - May 2023 -2 months
Egypt
- Job Details:Worked as part of a seasonal call center campaign during promotional period, responded to customer calls and processed orders efficiently, supported customer service operations across branches, gained experience in high-volume, fast-paced customer environments.
Education
Bachelor's Degree in Management Information Systems
High Institute For Computer and Information SystemsJan 2022 - Jan 2023 - 1 Year
Skills
- Flight & Travel Itinerary Coordination
- Customer Service & support
- GDS Systems Exposure
- Online Booking & Scheduling Tools
- communication & problem solving
- MS Office & Internet Applications
- Fast Learner & Adaptive Mindset
- High attention to detail
- Strong Coordination and Organizational Abilities
- Quickly Adapt to Dynamic Environments and Tools
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Languages
Arabic
FluentEnglish
Intermediate