RE

Rauda Elbadwy

Client Service Representative

Cairo, Egypt

Work Experience

  • Client Service Representative

    Concentrix

    Jan 2025 - May 2025 -4 months

    Egypt

    • Job Details:Handled complex inquiries and resolved issues for international clients, ensuring a positive customer journey. Strengthened communication and problem-solving skills, managing multicultural interaction. Contributed to team targets by ensuring quality performance and high client satisfaction.
  • Medical Sales Representative

    Merz Aesthetics

    Jan 2024 - Oct 2024 -9 months

    Egypt

    • Job Details:Promoted specialty aesthetic products by presenting scientific efficacy and safety data to physicians and healthcare professionals. Built and maintained relationships with KOLs through tailored engagement and educational events. Collaborated with cross-functional teams to align promotional activities with regulatory standards. Delivered product training sessions to healthcare providers, ensuring ethical communication.
  • Pharmacy Intern

    Gaoni Pharmacy

    Oct 2022 - Apr 2023 -6 months

    Italy

    • Job Details:Provided patient counseling on medication use, adherence, and safety. Dispensed medications in compliance with Italian pharmaceutical regulations. Assisted in galenic compounding and maintained accurate documentation for audits.
  • Clinical Research Intern

    Tor Vergata University

    Sep 2022 - Sep 2023 -1 yr

    Italy

    • Job Details:Conducted research on GLP-1 agonist (liraglutide) in obese patients at cardiovascular risk. Supported patient recruitment, documentation, and regulatory compliance under GCP/ICH standards. Collected and analyzed clinical trial data, ensuring ethical and scientific accuracy.
  • Education

    • Master's Degree in Pharmacy

      Tor Vergata University

    Skills

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    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • Italian

      Fluent
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