RE
Rauda Elbadwy
Client Service Representative
Cairo, EgyptWork Experience
Concentrix
Jan 2025 - May 2025 -4 months
Egypt
- Job Details:Handled complex inquiries and resolved issues for international clients, ensuring a positive customer journey. Strengthened communication and problem-solving skills, managing multicultural interaction. Contributed to team targets by ensuring quality performance and high client satisfaction.
Merz Aesthetics
Jan 2024 - Oct 2024 -9 months
Egypt
- Job Details:Promoted specialty aesthetic products by presenting scientific efficacy and safety data to physicians and healthcare professionals. Built and maintained relationships with KOLs through tailored engagement and educational events. Collaborated with cross-functional teams to align promotional activities with regulatory standards. Delivered product training sessions to healthcare providers, ensuring ethical communication.
Gaoni Pharmacy
Oct 2022 - Apr 2023 -6 months
Italy
- Job Details:Provided patient counseling on medication use, adherence, and safety. Dispensed medications in compliance with Italian pharmaceutical regulations. Assisted in galenic compounding and maintained accurate documentation for audits.
Tor Vergata University
Sep 2022 - Sep 2023 -1 yr
Italy
- Job Details:Conducted research on GLP-1 agonist (liraglutide) in obese patients at cardiovascular risk. Supported patient recruitment, documentation, and regulatory compliance under GCP/ICH standards. Collected and analyzed clinical trial data, ensuring ethical and scientific accuracy.
Education
Master's Degree in Pharmacy
Tor Vergata University
Skills
- Pharmaceutical Sales
- Clinical Research
- Account Management
- regulatory compliance
- patient care
- Engaging Healthcare Professionals
- Presenting Scientific Data
- Building Professional Relationships
- Communication
- Problem-Solving
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Languages
English
FluentArabic
FluentItalian
Fluent