Basic Info

Rajan Kumar

9 years

NEW DELHI, India

Bachelor's Degree

Experienced

Work Experience

Project Analyst at American Express

Experience Details

Project Analyst

Project/Program Management

Experienced (Non-Manager)

Job Description
• Streamlining business operations, invigorating businesses, heightening productivity & enhancing internal controls.
• Drive process quality and BST(Business Self testing) with deep dive analysis and working together with operations to come up with an action plan and eliminate process defects
• To work in liaison with business partners (Compliance, Risk, Service Engineering & Transformation
• Identify process improvement opportunities
• Conducting internal process audits & process reviews

Skills
• A “Performance Driven Professional” bringing in rare level business acumen and record of achievements
• Sufficient experience in managing entire process operations with an aim to improve and innovate and meet the business deliverable consistently
• Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence
• Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in process management and customer relationship management


Company Details

American Express (multinational)

Gurgaon, India

More than 1000 employees

Banking, Consumer Services , Financial Services

N/A

Sep 2009 to Jun 2016 (6 years 9 months)
Team Member at Bank Of America

Experience Details

Team Member

Banking

Entry Level

• Making outgoing collection calls to our UK card members for MBNA cards
• Early stage collections (30Day/60Day/90Day)
• Part of late stage collection migration to India. A batch of 5 team members were sent to UK(Chester) for the migration of 120/150/180 late stage collections.
• Took process improvement initiatives for better call control and better conversion rate on Pounds collected.
• Set up Good call library for the production floor for a better call listening experiential learning.


Company Details

Bank Of America (multinational)

Gurgaon, India

More than 1000 employees

Banking, Accounting and Auditing Services, Financial Services

N/A

May 2007 to Aug 2009 (2 years 3 months)

Achievements


I have completed dance academy training. I am trained singer and have won several accolades in school and at university in singing competitions.

Education

BSc in Botany

Education Details

BSc

Botany, Zoology, Physics

Ranchi University, India

C / Good / 65 - 75%

Physics Chemistry Botany Zoology Hindi

N/A

Ranchi University
2002 - 2005
High School - Other

High School Details

Other

Vivekananda Vidya Mandir

India

2002

C / Good / 65 - 75%

N/A

Vivekananda Vidya Mandir
2002
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Accounting And Auditing ServicesAmerican ExpressAnalyticalAuditBank Of AmericaBankingBotanyConsumer ServicesDancingEnglishFinancial ServicesGymHindiInitiativeInnovativeLeaderMicrosoft OfficeMicrosoft OutlookPeople ManagementPhysicsProgram ManagementProjectProject AnalystProject ManagementRisk ControlSingingTeam MemberTeam PlayerZoology

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Advanced

: High

:

3-5 years

Fields of Expertise

Audit

Audit

: Expert

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

3-5 years

People Management

People Management

: Advanced

: Extreme - I love it!

:

1-3 years

Risk Control

Risk Control

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Leader, Initiative, Innovative, Team Player

Online Presence

https://www.linkedin.com/in/rajan-kumar-68b402120?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/rajan.rao.509

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