Basic Info

Randa Hassan

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Operations Executive at Offerna.com

Experience Details

Senior Operations Executive

Administration, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

• Reporting to the operations manager
• Conduct training sessions for new team members
• Handle customers orders, inquires, and complaints


Company Details

Offerna.com

Giza, Egypt

51-100 employees

Marketing and Advertising, Management Consulting, Marketing and Advertising

www.offerna.com

Sep 2014 to present (2 years 3 months)
Operations Executive at Offerna.com

Experience Details

Operations Executive

Operations/Management, Customer Service/Support, Marketing/PR/Advertising

Experienced (Non-Manager)

Responsibilities:

• Conduct training sessions for new team members
• Handle customers orders, inquires, and complaints


Company Details

Offerna.com

Giza, Egypt

51-100 employees

Marketing and Advertising, Marketing and Advertising

www.offerna.com

Apr 2013 to Sep 2014 (1 year 5 months)
Customer Relation Associate at Offerna.com

Experience Details

Customer Relation Associate

Operations/Management, Logistics/Supply Chain, Customer Service/Support

Experienced (Non-Manager)

• Handling customers orders, inquires, and complaints


Company Details

Offerna.com

Giza, Egypt

51- 100 employees

Marketing and Advertising, Marketing and Advertising

www.offerna.com

Mar 2012 to Apr 2013 (1 year 1 month)
Customer Service Representative at Wasla Contact Center (Vodafone Project)

Experience Details

Customer Service Representative

Operations/Management, Logistics/Supply Chain, Customer Service/Support

Experienced (Non-Manager)

Responsibilities:

• Tele-marketing and Customer Care
• Support for USB & ADSL Campaigns
• Poaching other operators


Company Details

Wasla Contact Center (Vodafone Project)

Cairo, Egypt

More then 1000 employees

Marketing and Advertising, Telecommunications

N/A

Apr 2010 to Mar 2012 (1 year 11 months)

Education

License degree in Al-Alsun faculty, prospected 2009 in Language

Education Details

License degree in Al-Alsun faculty, prospected 2009

Language , History of Literature and Culture

Ain Shams University, Egypt

C / Good / 65 - 75%

• History of Literature and Culture • Conversation • Translation from and to Italian • English ( History of Literature and Culture)

N/A

Ain Shams University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Hafez Ibrahim Language School

Egypt

2005

A / Excellent / 85 -100%

Graduated from literature section with grade 95.7%

Hafez Ibrahim Language School
2005

Training and Courses

Training/Course Details

Business Skills Acquisition (BBSA) program, administered by AMIDEAST/ Egypt

Feb 2010

AMIDEAST/ Egypt

• Business Skills Acquisition (BBSA) program, administered by AMIDEAST/ Egypt • Business English. • Business writing. • Presentation skills. • Computer skills ( MS Office 2003 , MS project & Internet) • Sessions for Accounting, Finance, Sales, Marketing. • Del Carnegie seminar. • Customer service workshop ( from 3/1/2010 to 12/1/2010 ) included: • Customer service skills and attitude. • Relationship skills. • Problem solving.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationBusiness Skills Acquisition (BBSA) Program, Administered By AMIDEAST/ EgyptCustomer Relation AssociateCustomer ServiceCustomer Service RepresentativeEnglishFlexibleHandles StressHard WorkerHistory Of Literature And CultureInternetItalianLanguageLogisticsManagementManagement ConsultingMarketingMarketing And AdvertisingMusicOnline ServicesOperations ExecutiveOrganizerSenior Operations ExecutiveSocialSupportTelecommunicationsTransportation

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Fields of Expertise

Online Services

Online Services

: Intermediate

: High

:

3-5 years

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Social, Handles Stress

Online Presence

https://www.linkedin.com/nhome/?trk=

Randa is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Randa's full profile and find more great talent and professionals to join your team.