Basic Info

Randa Amin

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Graphic Designer (volunteer) at Free Lancer

Experience Details

Graphic Designer (volunteer)

Creative/Design/Art

Experienced (Non-Manager)

Free Lance Graphic Designer for several online services and web sites.


Company Details

Free Lancer

Egypt

N/A

Graphic Design

N/A

Jan 2006 to present (11 years 9 months)
Ticketing Specialist at Air France/KLM

Experience Details

Ticketing Specialist

Tourism/Travel

Experienced (Non-Manager)

• Made booking arrangements for clients in person on the phone using Amadeus System
• Worked to resolve booking and scheduling issues.
• Handling Customer's complainants over the phone and by e-mail.


Company Details

Air France/KLM (multinational)

Egypt

N/A

Airlines/Aviation

N/A

Apr 2016 to present (1 year 6 months)
Account Specialist at Air France / KLM

Experience Details

Account Specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Air France / KLM

Cairo, Egypt

51-100 employees

Airlines/Aviation

N/A

Apr 2016 to present (1 year 6 months)
International Account Advisor at Raya Contact Center (HTC UK)

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center (HTC UK)

Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2014 to Apr 2016 (1 year 6 months)
Web Chat Specilaist at Vodafone

Experience Details

Web Chat Specilaist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Egypt

N/A

Telecommunications

N/A

Jan 2013 to Jun 2013 (5 months)
International Account Advisor at Vodafone

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone (multinational)

Egypt

N/A

Telecommunications

N/A

Jun 2010 to Jan 2013 (2 years 7 months)
Front Desk Coordinator at KPMG Hazem Hassan

Experience Details

Front Desk Coordinator

Administration

Entry Level

N/A


Company Details

KPMG Hazem Hassan

Egypt

N/A

Accounting and Auditing Services

N/A

Oct 2008 to Jun 2010 (1 year 8 months)

Education

Bachelor's Degree in Information Technology

Education Details

Bachelor's Degree

Information Technology

Misr University for Science and Technology (MUST), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Misr University for Science and Technology (MUST)
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dream International School

Egypt

2004

B / Very Good / 75 - 85%

N/A

Dream International School
2004

Certifications

Certificate details

Six Sigma Red Belt

Jul 2011

N/A

N/A

N/A

Vodafone Egypt

N/A

Training and Courses

Training/Course Details

Graphic Design Diploma

Apr 2010

Russian Cultural Center

N/A

Training/Course Details

Human Resources Diploma

Apr 2009

Cambridge Training College

N/A

Training/Course Details

Mastering C#.Net

Sep 2007

YAT

N/A

This profile is fresh!
Last update 7 days ago.

Jobseeker photo

Profile Skills and Keywords

Account SpecialistAccounting And Auditing ServicesAdaptiveAdministrationAdministrative WorkAdobe IllustratorAdobe IndesignAdobe PhotoshopAir France/KLMAirlinesAmadeusArabicArtAviationBakingC#.NetCommunication SkillsCookingCreativeCustomer ServiceDesignEnglishFlexibleFrenchFront Desk CoordinatorGermanGraphic DesignGraphic Design DiplomaGraphic DesignerHard WorkerHuman Resources DiplomaInformation TechnologyInternational Account AdvisorMS OfficeMac OSMastering C#.NetMicrosoft WindowsPersistentReadingSix Sigma Red BeltSupportSupportiveTeam PlayerTelecommunicationsTicketingTicketing SpecialistTourismTravelTravelingVodafoneWeb Chat SpecilaistWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Intermediate

: Beginner

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Illustrator

Adobe Illustrator

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Indesign

Adobe Indesign

: Expert

: Extreme - I love it!

:

3-5 years

Mac OS

Mac OS

: Expert

: Extreme - I love it!

:

3-5 years

Graphic Design

Graphic Design

: Expert

: Extreme - I love it!

:

More than 7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

3-5 years

MS Office

MS Office

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

More than 7 years

Amadeus

Amadeus

: Expert

: Extreme - I love it!

:

1-3 years

C#.Net

C#.Net

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Graphic Designer

Graphic Designer

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Administrative Work

Administrative Work

: Expert

: High

:

1-3 years

Ticketing

Ticketing

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Flexible / Adaptive, Persistent, Team Player, Supportive

Online Presence

https://www.linkedin.com/pub/randa-amin/67/466/895https://www.facebook.com/randa.aminhttps://twitter.com/randokahttp://randaamin.deviantart.com/http://sparkling-eye.tumblr.com/http://www.pinterest.com/randoka/

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