Rana Mohsen Ismail

seeks new opportunities and experiences.

Maadi, Cairo, Egypt

Jan 2016 - Present -9 yrs, 6 months

Egypt , Giza

Job Details: Maintains workflow by studying methods  Implementing cost reductions; and developing reporting procedures.  Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.  Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.  Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Nov 2015 - Dec 2015 -1 month

Egypt , Cairo

Job Details: Provide service to customers and answer their questions and inquiries via phones.  Classify the issues of the customers; give regular feedback on the effectiveness of strategies of the customer service department.  Act as the customer liaison between other bank departments when necessary.  Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.  Conduct Research, resolving answers to customer problems.  Handle stressed angry and confused customers or callers.  Deal with tasks like call backs, disconnects, call transfers, messages and holds

Management Science in International business
Sadat Academy for Management Sciences (SAMS)
Jan 2011 - Jan 2015 - 4 yr
High School - Thanaweya Amma
Victory college language school
Jan 2011