
Rana Sobhy Mahmoud
Office Manager -President Office at Nile University
6th of October, Giza, EgyptWork Experience
Office Manager -President OfficeFull Time
Aug 2023 - Present -1 yr, 11 months
Egypt , Cairo
- Job Details:Facilitated efficient meetings by organizing spaces and materials, documenting discussions, and distributing notes. Supervised administrative staff, providing training and guidance to ensure cohesive teamwork and adherence to organizational standards. Directed and oversaw administrative operations within the President's Office, ensuring smooth workflow and efficiency. Coordinated communication between the President's Office and internal/external stakeholders, demonstrating strong interpersonal and communication skills. Drafted professional memos, letters, and official documents, maintaining high levels of confidentiality and importance. Implemented and maintained office policies and procedures to optimize productivity and streamline processes. Prepared meeting minutes and edited government correspondence, project planning lists, transmittals, and memorandums to support organizational functions. Coordinated domestic and international travel arrangements, including booking airfare, hotels, and ground transportation. Managed complex calendars, scheduling appointments, meetings, and travel arrangements for the President. Handled confidential and sensitive information with discretion and professionalism.
Senior Administrative Assistant- President OfficeFull Time
Aug 2020 - Aug 2023 -3 yrs
Egypt , Cairo
- Job Details:● Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes ● Drafted professional memos, letters and official documents maintaining high levels of confidentiality and importance ● Identified and recommended changes to existing processes to improve accuracy, efficiency and business flow optimization ● Prepared meeting minutes, edited government correspondence, project planning lists, and transmittals. ● Coordinated domestic and international travel arrangements, including booking airfare, hotelsand ground transportation ● Worked with provost offices and faculties deans' offices to maintain status reports and update information for academic projects
Admin Assistant - President OfficeFull Time
Aug 2018 - Aug 2020 -2 yrs
Egypt , Cairo
- Job Details:● Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes ● Drafted professional memos, letters and official documents maintaining high levels of confidentiality and importance ● Identified and recommended changes to existing processes to improve accuracy, efficiency and business flow optimization ● Prepared meeting minutes, edited government correspondence, projects planning lists, transmittals, and memorandums for organizational support. ● Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation ● Worked with provost offices and faculties deans' offices to maintain status reports and update information for academic projects
Quality Assurance SpecialistFull Time
Digital Works
Dec 2017 - Jul 2018 -7 months
Egypt , Cairo
- Job Details:Oversee and review call recordings for the customer service, sales, and retention teams to ensure adherence to company standards and protocols. Deliver remote coaching to team members based on call performance, providing actionable feedback and support. Develop and implement corrective action plans for improvement as necessary. Track and analyze productivity and quality metrics on a daily and monthly basis, balancing efficiency with the quality of service provided.
Call Center RepresentativeFull Time
- Job Details:• Provide high-quality, welcoming, and efficiently integrated inquiry and service for the full range of the British Council’s English and Exams activities, products, and services through the call center. Demonstrate strong communication skills, customer service expertise, and a welcoming attitude. • Meet Customer Service Excellence standards in all contacts with customers by answering calls across several areas (Teaching Center, Exams, programs, projects, etc.), including responding to inquiries, handling complaints, providing information, and troubleshooting problems. Utilize problem-solving abilities, attention to detail, and multitasking skills. • Respond to telephone inquiries that need following up within 12 hours unless research is required, and the inquiry cannot be answered immediately. • Exhibit time management skills, efficiency, and responsiveness. • Handle email inquiries received from customers in the MENA region, providing the same level of exceptional customer service. Demonstrate written communication skills, cultural awareness, and consistency in service quality. • Handle complaints raised by other team members, as I have been assigned the role of the 2nd level of escalations. • Utilize conflict resolution skills, leadership abilities, and critical thinking.
Call Center AssistantFull Time
- Job Details:• Handle all types of inquiries received from TE Data customers at the Call Centre by providing the necessary information, and updates, and responding to customer feedback, whether positive or negative. • Demonstrate strong communication skills, active listening, problem-solving abilities, customer service expertise, empathy, and patience. Exhibit adaptability in handling diverse customer concerns and proficiency in using call centre software. • Market TE Data products to new customers by informing them of offers and subscription options. • Utilize marketing skills, product knowledge, sales techniques, persuasive communication, and negotiation skills. • Apply an understanding of customer needs, target audience insights, and strategic thinking to effectively promote services and achieve sales targets.
Education
College Diploma in Faculty of Physical Education
Helwan UniversityJan 2005 - Jan 2010 - 5 yr
High School - Thanaweya Amma
El thanway High schoolJan 2005
Languages
English
FluentArabic
Fluent
Training & Certifications
Mainstreaming Equality, Diversity and Inclusion
British Council ·2015IELTS
2015Dale Carnegie training course in Sales, Leadership, Interpersonal Skills, Communication skills
British Council ·2013